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Customer reviews

Rating 4.8 out of 5 stars with 590 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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96%would recommend to a friend

Rating 5 out of 5 stars with 1 review

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products or points for an honest, helpful review.
Page 1 Showing 1-20 of 590 reviews
  • Rated 5 out of 5 stars

    Best TV I’ve seen in my lifetime

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    Posted .
    Owned for 1 week when reviewed.

    I realize many people may not be interested in TVs of this size. My space wouldn’t permit anything larger. But honestly the picture is absolutely the best I have ever seen, period. To call it lifelike is an understatement. It’s like being there. Color depth, accuracy, sharpness is all best in class. The Google Os is fine, and Chromecast built in is great also. I can’t find one thing I dislike or would change. It’s just the best TV I’ve seen personally in my 65 years. If you’re trying to decide, just stop and buy this. You may find cheaper but you WILL NOT find better, period!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4k at 60hz only

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    Posted .
    Owned for 1 month when reviewed.

    Great tv my local bestbuy had this and a few others to choose from. Very easy setup. So I’ve heard from others in here that it’s only 4k 60hz that is correct but it will do 1080p at 120hz which I can confirm having a pc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Our First SMART TV

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    Posted .
    Owned for 1 month when reviewed.

    Exceptional picture with very vivid colors this Bravia replaced our 15 year Plasma TV. Also, unlike the Plasma TV we feel no heat coming from the set. My wife is thrilled with the direct access to all the premium networks like Netflix, You Tube, etc. And finally, it fits on our bedroom TV Stand! We are extremely please with this product and the expert advice from our Best Buy Salesperson.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony TV

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    Posted .
    Owned for 3 weeks when reviewed.

    Great picture. Great price. I bought my last Sony in 2008 and picture quality is why I purchased another one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality over size

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    Posted .

    Nice product. Was going to pay the same price for a bigger, knockoff brand tv. Extremely happy I bought the quality Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design, Set up

    Rated 5 out of 5 stars

    Lulu1950

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    Posted .
    Owned for 1 week when reviewed.

    Very happy with my new tv! The size is perfect for the space and it looks very classy! I went with the height (mounted) that the super helpful(!!) guys from the Geek Squad recommended and it is perfect! I haven’t had a Sony tv in many years and am enjoying the crisp, vibrant color and clear sound!❤️ Again, recommended by Best Buy sales professional who helped me place my order in store. The guys who did the installation were very polite, knowledgeable and patient! ( Had to work out some ‘issues’ with my existing system!) Wish I had been prepared to tip them but it wasn’t suggested online. Really regret it as they resolved the problems and did a great job! I’m new to Best Buy and my experience was great from purchase to installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    OLED...unmatched!

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    Posted .
    Owned for 3 weeks when reviewed.

    Outstanding Television. Sony's Oled is unrivaled. Deep blacks give a realistic look to the TV almost like 3D.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    sony-48 inchs class BRAVIA A9S SERIES

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    Posted .
    Owned for 1 week when reviewed.

    very good tv oled the resolution on this tv is very clear

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV style.

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    Posted .
    Owned for 3 weeks when reviewed.

    I really like this TV just right for me. It's what I have been looking for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE IT

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    Posted .
    Owned for 2 weeks when reviewed.

    I reviewed this earlier as not good because we had trouble with shipping and I got it 2 days late. Now I have not only received it, but have it up and running. Love it. Picture is very good from any angle as you can see in pictures and set up was easy. It fit like a glove in my cabinet and looks great.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Picture
    Cons mentioned:
    Gaming

    Rated 3 out of 5 stars

    Beautiful picture, short on basic 2.1 HDMI ports

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    Posted .
    Owned for 1 week when reviewed.

    This TV is absolutely beautiful, it’s designed to nothing short of eye grabbing attention. It will command anyone to ask “what TV is this”. The remote control feels amazing. I never had such joy using a remote control and it works flawlessly with Direct TV. I didn’t need to use the standard Direct TV remote control anymore, and that meant less clutter and could put it away with out worries. It’s UI is just beautiful and lots of features and settings so you can have the absolute best picture your eyes desire. Everything is a win with this TV…..except. No HDMI 2.1 ports available, this amazing TV and for the cost just has no reasoning as to why there are no HDMI 2.1 ports. This may not seem as if it should be a big deal. But when I plug in my Xbox ONE XS up and run a TV picture test and see everything checked green except 4k gaming at 120hz, seeing that option with a big fat red X, makes me feel gypped or short handed in some way. My 2019 LG supports more gaming features than this beautiful “Master Class” Bravia. This would be the absolute perfect TV if it just had this HDMI 2.1 support. Why Sony decided to not include this is beyond me. Does the PS5 not support HDMI 2.1 so you can have 4k gaming at 120hz? That reason alone should be more than enough of why it should have them. I don’t know if I am going to keep this TV, I just don’t feel good knowing another OLED TV, the same size and actually has a better OLED panel is out there and cost less and will give me the HDMI 2.1 support and features that my Xbox One XS can support. Not only that, but after seeing some reviews, the LG model also has better Dolby Vision support with VRR and other capabilities that will make PC connections a pleasure. If you’re not going to use the TV for gaming then it is a great option, maybe better than the LG because it has better apps and better features while using streaming apps but if you want the most of an OLED TV you must go with LG, it has most of the new technology HDMI 2.1 brings, with a great picture. But will be short on streaming app support and its UI isn’t as beautiful as the Bravia class.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good picture bad audio problems

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    Posted .
    Owned for 1 month when reviewed.

    Good picture but audio problems ,sound doest work and you have to unplug for a minute and then it comes back ,wish i had stayed with samsung

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Broken 1 month in

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    Posted .
    Owned for 1 month when reviewed.

    It was good... when it worked. Then one day we woke up and it wouldnt turn on. Contacted Sony Support and they said it needs serviced... but didn't explain what that entailed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Picture

    Rated 5 out of 5 stars

    Sony for my Owney

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    Posted .
    Owned for 2 months when reviewed.

    Most excellent TV. Had to take a class in modern TV electronics, but managed to relearn how to operate a TV. Beautiful picture, high quality build, perfect for the bedroom. So far so good! Had a riser custom made, and painted to match what is in the room. Still working on some details. TV functions perfectly, unlike my old brain.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Design

    Rated 5 out of 5 stars

    Love this TV!

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    Posted .
    Owned for 1 week when reviewed.

    The Sony Bravia is absolutely gorgeous! We had a 50” plasma screen that was slowly dying. The colors are beautiful! It sits on our corner cabinet and compliments our living room.

    I would recommend this to a friend
  • Pros mentioned:
    Picture, Sound quality

    Rated 5 out of 5 stars

    My Sony Bravia

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    Posted .
    Owned for 3 weeks when reviewed.

    This is by far above, and beyond the best television I have ever had. Picture quality after tuning to my taste is perfect. Sound is balanced, crisp, and I can hear ever background sound in games.

    I would recommend this to a friend
  • Pros mentioned:
    Picture

    Rated 5 out of 5 stars

    Sony's 48" Bravia 4K OLED can fit in small spaces

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    Posted .
    Owned for 3 weeks when reviewed.

    Because we have to fit our living room televisions in an enclave designed back in the days of projection TVs, we are limited in our choices. Our old Toshiba 46" LCD television began malfunctioning just before the Olympics. It was a swivel TV mounted on a central stand, but almost all flat screens today come with two little legs sticking out on on each side that makes them stationary. Fortunately Best Buy carries the Sony 48" Bravia OLED A9S series 4K television mounted on a low central stand. As shown in the photo, it fit perfectly in space available with plenty of space on top for ventilation. And by mounting it on a turntable, it can be easily rotated for viewing from the side and accessing equipment behind it.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Worth The Price, You Will Love This TV.

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    Posted .
    Owned for 3 weeks when reviewed.

    I got this TV as a Christmas present to myself. I have been adding new features to my man cave, and this Sony Bravia 48“ is a perfect addition. It’s the perfect size for a bedroom or office, it’s super clean design just looks classy, and expensive, which I suppose it is, but it’s worth the money after you plug it in and see the screen. Just amazing. So, I feel this was a good purchase for me, and worth every penny. You will not hate yourself for dropping the cash on this beautiful television.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Best TV Ever

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    Posted .
    Owned for 3 weeks when reviewed.

    Best TV I’ve ever owned with great resolution and brilliant color. Fits the space I have for it perfectly and ties in with my surround sound well, too.

    I would recommend this to a friend
  • Pros mentioned:
    Set up

    Rated 5 out of 5 stars

    Love the TV

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    Posted .
    Owned for 1 month when reviewed.

    I love the TV. However the installation was ok. The staff was extremely friendly however they could not use the mount that I choose. At the store make sure that they confirm that the tv mount will work for your wall.

    I would recommend this to a friend

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