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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 1370 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers often highlight the exceptional picture quality and easy setup process of the 48" Class - LED - 1080p - Smart - HDTV. Many users are pleased with the great price and suitable size for their homes. However, some users have expressed concerns about the limited number of HDMI ports, lack of a variety of apps, and a limited viewing angle.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 1,370 reviews
  • Rated 5 out of 5 stars

    excellent picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought for my son so he could play his Xbox games with great clarity and it did not disappoint! Would recommend this to anyone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a nice TV, I had a little bit of a time hooking it up but I did it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    cheap tv and poor customer service from best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love sony products, i have two sony tvs, and blue ray player and a sony sound system. But when it came to this television i was disappointed but not just by the television but also best buy. i had to replace this television 3 times, the first time the screen would show about 4 inches along the bottom of multiple dis coloration, i took a picture of it and returned the tv to best buy and showed the the picture. they replaced the tv no problem. but when i got the tv home and set up i found the tv had a dent in the top right corner and the screen had a black mark about three inches across as well it looked like the frame was coming off. when i returned the tv again the manager proceeded to tell me they would do it this time but if i keep bringing it back best buy would not continue to honer my warranty. I'm disappointed in sony because it seems like a cheaply made product, and I'm very disappointed in best buy, considering i have spent thousands of dollars with them and this is how the manager wants to treat me.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi flash, we are sorry for the bad experience. Sony takes into consideration all feedback to improve the performance and quality of our products. We will forward this to the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve. Thank you for your time. ~Erin sony_US

  • Rated 3 out of 5 stars

    Good TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit functions as our 2nd TV with a direct connect to our computer for internet access. If it had a platform for navigating web sites over wifi it would be even better.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good picture.......................................

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love the TV and Printer I bought recently

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV, Printer, and Ink program are all great! I appreciate the service and help of the employees. Best Buy is the greatest!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mima,
      Good to know that you are happy with your purchase!
      Thank you for choosing Sony!
      >Joffrey sony_US

  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always have had good products and service at best buy so I hope that keeps up

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid TV for Watching Sports

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV. Great for watching NFL games. Clear picture. Only 2 HDMI Ports.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a SONY.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are many choices for televisions, but with SONY being around for quite some time. For me it's a no brainer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not totally happy!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i did not ask to to purchase an lcd t.v. why you describe it as an led t.v.is incorrect, according to the sony manual. had i realized this discrepancy, i would not have bought this item. the salesman advised he would buy this particular t.v. over the samsung t.v. which i was originally inquiring about.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome tv for any one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv for my in laws who are obviously older because he wanted Netflix well safe to say that he loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV for what we needed!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV for what we needed it for!! Will definitely look into purchasing again when we are in need of another TV!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great visual imagery, poor sound by itself. I had to purchase a sound bar.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Picture and sound quality are poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture and sound quality are poor. Muffled sound and grainy screen

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Process was easy from purchase to installation Store salesman was very helpful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Sharp

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new TV, it has evrything i need, the resolufion is awesome

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem was it a little confusing getting sound bar to work.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it a lot, its a great value for the price. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this purchase. Everything has worked perfectly and we're satisfied with the overall quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our new TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We put our new TV in the "grands" room upstairs. It's already getting rave reviews from two precious boys!

    I would recommend this to a friend
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