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Customer Ratings & Reviews

Your price for this item is $399.99
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Customer reviews

Rating 4.7 out of 5 stars with 1244 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 5.0 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers consistently note the exceptional picture quality, vibrant colors, and clarity of the 49" Class (48.5" Diag.) - LED - 2160p - Smart - 4K Ultra HD TV with High Dynamic Range. Many users also appreciate its user-friendly setup, affordable price, and suitability for gaming. While some users find the remote control to be cheap-looking and poorly designed, the overall positive feedback on the TV's core features outweighs these concerns.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,244 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    This is a great tv!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is beautiful. Easy to set up and the tv itself walked me through the process of start up as I am not techie smart. I was concerned about the quality of the stand as I have a cat who likes to get on top of the set to reach his perch above, but the stand is ok and it is safe. The sound is up at 100 and in my small living room its good! The color quality is superb!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great tv for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went in looking for a 4K tv under $1000, wasn't expecting much. Looked at an lg wasn't impressed, the salesman recommended the Sony 850 model but I wanted to stay under $1000 so I bought this one for $788. Was really pleasantly surprised with the picture quality for this price even my Xbox looked so much better. This is not a jaw dropping tv like the high end Sony, lg or Samsung models but if you are looking for a smaller size for a great price you won't be disappointed with this, so much more than I expected for this price

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV - Best in its size class

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first Sony TV purchase. I purchased this TV because of the much faster refresh rate than that offered by other brands on TVs of similar size. This allows for an excellent picture without the "soap opera" look that happens when TVs with a slower refresh rate try to make up for this. If you are looking for a TV in the 46-50" range, I highly recommend this TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great and the inclusion of the internet and all of the associated programs makes this an incredible buy. Some of the more advanced sound and picture options are tricky but overall it is a great tv. Look forward to more 4K UHD HDR programming to take full advantage of this great tv!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Pretty good tv for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi. Normal price is $800, I got it for $650 on Black Friday. The picture is decent but not as good as the Samsung 8000 that I was thinking about getting. Also, Best Buy sales people might be getting bonuses from Sony as they seem very determined to pick Sony over Samsung ( I have experiences this at 3 different Best buy stores!) That being said, it is a good picture for the money and don't get worried about it being 60hz. I watch a lot of sports and have NOT had any blur or any other motion problems with this tv.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first Sony was bought back in 1992, it still is going strong. I bought this Sony to upgrade my Vizio 42" and COULD NOT BE HAPPIER! My only regret is waiting this long to get another Sony! Set up was a breeze, the picture quality in 4K is outstanding. Got a great price , $649, and am more than satisfied. Hope this one lasts as long as the first Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Easy set-up with excellent quality picture.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first "smart TV" that we've bought. Our salesman explained the differences between this Sony TV and other brands. We bought the Sony and really like it. All of the "smart" internet functions are easy to set up; and, they work well. The picture is GREAT! We added the Sony sound bar to get terrific sound, We love the overall result.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Awesome Picture Quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony 4K Ultra Hi Definition smart television is all that I had hoped it to be. it was very easy to set up and it is just the right size for the family room. I can hardly believe how realistic the picture quality is, and the sound quality is fine for what my wife and I need without having to add an auxiliary sound bar. Great television!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Smart tv

    Rated 5 out of 5 stars

    Great Tv for the size of our room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We wanted a tv that had a great picture and we love the smart TV. It has been two weeks now that we had it hooked up and it amaze us the color and the clarity in picture that we were missing. Then there is the remote control that makes watching TV so much easier, just by speaking into the remote and going to the channel you want to watch.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Ease of use, Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up and easy to put together! The colors are great and beautiful to watch. The size is perfect for me!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Smart? Meh, Not So Smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't use Bluetooth wireless headphones with this model. WTF???? No App support for HBO Go or HBO Now, or a ton of other channels, really??? SO had to spend another $120 for a ROKU 4K. The Roku Amazon Video & Netflix actually has better reliability more functional than the Sony app. Go figure. On the plus side the picture quality in my well lit man cave is much better than my 4 year old HD 46". The sound is excellent and clear. The Roku forgives a lot of flaws.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bama, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Bluetooth

    Rated 4 out of 5 stars

    Good 4K tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I really enjoy this tv. It has a nice clear picture. It took me a while of adjusting to get the settings set up just right because it was a fairly dark picture out of the box but now that I got it adjusted I'm enjoying it quite a bit and am pleased with it. Also, be aware that only 2 of the hdmi inputs support 4K (or enhanced hd) which I didn't realize right away. I'm still waiting for certain streaming services to provide more 4K content but what they have looks nice.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a television for my new home and thought the 49" would be too big. This Sony has a slim design and all kinds of smart TV functions. I took the advice of the BestBuy salesperson and bought the larger 49" version and I couldn't be happier. Excellent picture, well built, and high quality that was worth the extra money.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Excellent 4k tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looked at lots of reviews and 4k tv's. I'm so happy I choose this Sony model. The picture is absolutely stunning. This 4k tv is sharp, the color is beautiful and the picture is brilliant. Although I haven't watched a lot of 4k movies, what I have watched is amazing. Looking forward to enjoying this television for many years.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    GREAT TV LOVE IT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, 4k picture is great, even the sound is great, I was going to buy a sound bar, my old one broke and i needed it for my old Sharp 60 inch, but I think i will pass, the sound on this sucker is good, and i have high ceilings. I have loaded my playstation vue, amazon, and HBO Now through the TV so I was able to relocate my Fire Box to another smaller LED that is not a smart TV. I will say that I was concerned that the TV would not keep up with the data requirements of the above mentioned streaming services, but no problems at all, no freezing or refreshing with 100mbps fiber HSI AND the 60hz processor is of no issue and there is no shuttering with fast motion scenes-I believe this has to do with Sony's Triluminous technology and motionflow and CineMotion settings . The stand is very stable and assembles in about 3 minutes. The TV has a myriad of picture and sound settings to meet consumer needs. TV weighs maybe 40 pounds at the most. The interactive display easily lets you toggle between apps, favorite apps, OTA TV, mirroring, games, settings and all the apps available from google play

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love the picture.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Great picture quality. Fantastic price.

    I would recommend this to a friend
  • Pros mentioned:
    Hdr, Picture quality

    Rated 5 out of 5 stars

    Beautiful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this TV as a replacement for a 32" HDTV model, an older one. We could not be happier. The picture is crisp and clear and its HD and HDR capabilities startled us for a bit with the quality of the images. And with the other items we purchased (soundbar, Blue Ray) and the new HD cable, we need only ONE remote.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture, slim profile!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV after trying a LG for 2 days, no comparison - the picture is amazing, super fast processor and watching Netflix's 4K Ultra programming will make you feel like you spent $2000. Easy menus and really easy setup. This TV is so thin too!

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Sony Bravia fan!! All my sets are by them. Beautiful quality pictures, crisp & sharp images. Brilliant color & black and white images. Great for fast moving action & sports, see faces or scenes not blurbs of things. Excellent for everything... Movies, sports... Just can't go wrong with the Bravia series!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Really pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV has been exactly what I was looking for in a larger TV. Thin design and easy set-up along with a sharp picture with very bright colors. The Smart features are easy to use and understand and I couldn't be happier with my purchase. Financing made the transaction really painless too.

    I would recommend this to a friend
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