Customer Ratings & Reviews

Hello JhonJairocortez,

Thank you for choosing Sony!

We truly appreciate your fantastic feedback! It's incredibly rewarding to hear you're enjoying your Sony K65XR80 TV and that its picture quality has made such a positive impression. Our mission with the BRAVIA series is to deliver the ultimate viewing experience, and your satisfaction inspires us to keep providing high-quality products.

Best regards,
-Fred

Hi DanV,

Thank you for your feedback. We're glad you're enjoying the colors and sound, but we're sorry to hear about the difficulty seeing detail in dark scenes. This is not the intended experience.

We recommend adjusting the Brightness or Black Level in your picture settings, or trying a different picture mode like Cinema to help reveal more detail.

If the issue persists, our support team can provide further assistance. You can contact them directly by visiting this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Thanks for choosing Sony.

Best regards,
Eliab

Hi Hammer,

Thank you for sharing your feedback on the BRAVIA 3. We're sorry to hear that the picture clarity isn't meeting the high standard you've come to expect from Sony and your previous TV.

The picture preferences on new models can sometimes feel different right out of the box, but the good news is that the BRAVIA 3 offers extensive customization for picture settings, including clarity.

We have a complete, step-by-step guide designed to help you customize the picture settings—including sharpness and clarity—to perfectly suit your viewing preferences:

https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

Following the steps in this guide can often dramatically improve the clarity and overall viewing experience to your liking.

If you are using external devices such as a cable box, streaming stick, or Blu-ray player, a less-than-optimal connection could also impact picture quality:

Please ensure you are using a High-Speed HDMI cable between the external device and your TV. Standard or older cables might not support the best resolution that the BRAVIA 3 can display.

We are confident that by following the guide and checking your cable connections, you will be able to enjoy the superb picture quality your new Sony TV is capable of.

Thank you for considering Sony!

Regards,
Dominick

Hello Happy, thank you for the five-star rating! We're glad to hear you're enjoying your BRAVIA 3 TV. Thank you for choosing Sony! Best regards, -Jenn.

Hello BravoBravia! Thank you for giving the BRAVIA 3 a five-star rating! We’re thrilled to hear that this TV is bringing you joy. Thank you for choosing Sony! Regards. -Jenn

Hi, MaricelaS,

Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are loving your Sony BRAVIA TV and its amazing picture quality! We appreciate the preference, and we hope you can continue enjoying your series and movies with us.

Thanks for choosing Sony, have a wonderful day!
-DiegoV

Hello LindaM, thanks for posting your review.

We're so glad that replacing your old TV with the new BRAVIA 3 was an easy and smooth process for you. We design our products, including the installation steps, to be as user-friendly as possible, so it's fantastic to know we hit the mark.

Thanks for choosing Sony!

Sincerely,
Jenn.

Hello MikeP, thanks for the five stars!

It is truly wonderful to know you're so happy with your Bravia 3 and consider Sony TVs the best. We're happy that you appreciate our LED technology!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hello AngeloM, thanks for sharing your experience with the BRAVIA 3! It is most rewarding to hear that you're now enjoying a top-tier television! Thank you for choosing Sony. Sincerely, -Jenn.

Hello DorothyB, thanks for sharing this great review!
It is truly wonderful to know the BRAVIA 3 fits perfectly in your home–outstanding picture on every screen sizes!
Thanks for choosing Sony.
Sincerely,
Jenn.

Hi RichardM, Thank you for the positive feedback! We appreciate you upgrading to your new Sony BRAVIA 8. We're thrilled to hear that you found it to be excellent value for the price. Thanks for choosing Sony! -Sam

Hello Oles,

Thank you for sharing your feedback with us.

We're sorry to hear that you're experiencing issues with your BRAVIA 3. We're here to help! Let’s go through some troubleshooting steps to resolve the problem with your TV disconnecting from the network.

1. Check for missing updates: Occasionally, your TV may not function as expected due to outdated software. You can verify this by navigating to Settings > System > About > System Software Update > Check for Updates.

2. Verify your router's frequency band settings: The performance of your TV can vary depending on the band it is connected to. We recommend using the 2.4 GHz band for optimal performance.

3. Review your Internet Protocol settings: It is advisable to use IPv4 instead of IPv6 for better compatibility.

4. Enable IP control: To improve network performance, we suggest activating simple IP control. You can do this by going to Settings > Network & Internet > Home Network > IP Control > Simple IP Control > Turn it On.

5- Check the distance: When using Wi-Fi®, the distance between your router and your device plays a crucial role in connectivity. Ensure that the router is positioned within 25 feet (7.62 meters) of your device for optimal performance.

6- Utilize physical connections: For a more stable connection, consider using an Ethernet (LAN) cable to connect your router directly to your TV.

7- Test with a hotspot: If your router is not providing a strong signal to your TV, try using a mobile hotspot to determine if the issue persists. If the problem does not occur while using the hotspot, it may be necessary to review your service agreement with your Internet Service Provider (ISP).

If the problem continues, please reach out to us via email for further assistance. Kindly include your name, Best Buy username, model number, details of the issue, and your telephone number in your message to socialsupport@am.sony.com.

We apologize for any inconvenience you've experienced and are committed to helping you resolve this matter. Thank you for choosing Sony!

Best regards,
Gus

Hi Tina, Thank you for the wonderful feedback! We're thrilled to hear that you're enjoying them both. Thanks for choosing Sony! -Sam

Hi Zman, That's awesome! We're really delighted to hear you love everything about your Sony BRAVIA 3 and you are having an enjoyable watching experience with this great TV. Glad to know you like the stunning 4K HDR picture. You chose the best TV brand! Thank you for your purchase and for the 5-star rating! -Jess

Hello Lenetta31766, thank you for this fantastic score! It is most rewarding to hear that you're enjoying the exceptional quality of the BRAVIA 3. We're also glad to know that the delivery went perfectly. Thank you for considering Sony the best option! Best regards, -Jenn

Hi Jerry, thank you very much for your 5-star rating! We hope you are enjoying your new BRAVIA 3. We understand that this upgrade may prompt you to have questions or require assistance in using your new TV. If you need help, please feel free to reach out to us at socialsupport@am.sony.com. When you contact us, kindly include your name, username, TV's model number, the issue or question you may have, and your phone number. Thank you for choosing Sony! Regards. -Jenn

That's great, SaundraD! You definitely made the right choice with this TV. We're so delighted to hear that you like the clear picture quality, smart Google TV features, overall performance of the TV. Thank you for choosing Sony! Enjoy! -Jess

Hi MarshallM, We're very happy to hear that! Good to know you had an excellent shopping and customer service experience. Thank you for choosing Sony! -Sam