Customer Ratings & Reviews

Hello Andy,

Thank you for your feedback.

We apologize for the connectivity issues you're experiencing with your BRAVIA 3. This is not the level of experience we strive to provide. We recommend following these steps to ensure everything is functioning properly:

1. (https://www.sony.com/electronics/support/articles/00151038)
2. (https://www.sony.com/electronics/support/articles/00184280)
3. (https://www.sony.com/electronics/support/articles/00184183)


Some quick recommendations: the TV must be within 25 feet of the router, try to use a 2.4 GHz connection, and check the date and time on your TV.

We hope this helps resolve your issue.
If the problem persists, please contact us at [email protected], providing your name, username, model number, a description of the issue, and your telephone number. We are here to assist you further.

Once again, we apologize for the issue; we'll do our best to assist you. Thank you for choosing Sony.
Gus

Thank you for sharing your candid feedback, RichardL.

We understand your perspective. It sounds like you are satisfied with the movie-watching experience but feel the TV falls short in other areas, and you believe the initial price point is too high for the overall feature set.

The BRAVIA 3 focuses on providing a quality 4K picture (with the 4K HDR Processor X1 and Triluminos Pro) and smart features (Google TV, Dolby Vision) for the most common use cases, like streaming movies and shows.

However, we certainly understand your disappointment if you were looking for features that are typically found on our mid-range (like BRAVIA 7) or premium models.

Your feedback on the value proposition at its new price is crucial, and we take all customer comments seriously as we evaluate our pricing and product offerings in the competitive TV market.

We appreciate you being a Sony customer and for giving us this honest assessment.

Best regards, Gus, Sony Social Media Team

Hi MovieManTom, Thank you for your review. We hope to hear from your TV soon! Thank you for choosing Sony! -Carl

Hi Shirley, thank you for bringing this to our attention!
We’re sorry to hear that you're experiencing issues with the volume on your BRAVIA 3 TV speakers. It’s possible that the audio output is still set to the external sound system, especially since you usually use a soundbar. Please remember to switch the audio output back to the TV speakers when you're not using external audio devices. For further assistance, you can also check out this article for more information:https://www.sony.com/electronics/support/articles/00023579?utm_source=glean
Thank you for choosing Sony! Best regards, –Jenn.

Hi JohnF,

We're truly sorry to hear that your experience with the Sony - BRAVIA 3 has been disappointing, especially with the TV shutting on and off unexpectedly. We understand how frustrating this can be, and we'd like to help you resolve it. Here are some troubleshooting steps you can try:

1. Power reset the TV by unplugging it from the power source, wait two minutes, and plug it back in.

2. Update your TV software, you can do this by going to settings > system > about > system software update.

3. Disable the HDMI CEC settings, this can sometimes cause unexpected power behaviors. You can disable it by going to settings > channels and inputs > external inputs > HDMI CEC Settings > Set to off

For additional troubleshooting steps, you can check this guide: https://www.sony.com/electronics/support/articles/00032613?utm_source=glean

If the issue still persists after these steps, we encourage you to reach out to our technical support team so they can investigate further and provide a solution. You can contact them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We truly appreciate your feedback, and we want to make sure your TV delivers the performance you expect.

Thank you for considering Sony products.

Regards,
Dominick

Hi LauraU, Thank you for your feedback on the Sony BRAVIA 3. We're glad to hear that you like the picture quality and the variety of free streaming apps available on this TV. We appreciate your suggestion regarding the sound quality and will take it into consideration for future improvements. You can also configure various settings related to the TV’s sound such as sound quality, volume level, sound mode, etc. according to your preferences to improve and boost the overall listening experience on your TV. For more details, please refer to this link:

https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_02.html

Thank you for choosing Sony. -Sam

Hi CatherineP, We are sorry to hear that you are experiencing difficulties with your Bravia 3 TV. We would like to get in touch with you and make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi KendraD, We are sorry to hear about the issues you're experiencing with your Bravia 3 TV. Here are some troubleshooting steps you can try to resolve the problem of your TV turning on and off randomly:
Perform a Power Reset:
Turn off the TV.
Unplug the TV power cord from the electrical outlet.
Let the TV remain without power for 60 seconds.
Plug the power cord back into the electrical outlet.
Turn on the TV.

Update the TV Software:
Ensure your TV software is updated to the latest version, as updates can fix specific issues.
Check TV Settings:
If the TV turns on or off at regular intervals, check the timer settings and disable any timers.

For Google TV models:
Disable the On timer or Timer.
Disable the TV auto power on setting in BRAVIA Sync settings or HDMI CEC Settings.

For Android TV models:
Disable the On timer.
Set the Auto TV on or TV auto power on to Off.
Set the Remote Start to Off.

For other TV models:
Set the Timer to Off.
Set the TV auto power on settings of the BRAVIA Sync settings to Off.

Adjust Energy Saver Settings:
On the remote control, press the Quick Settings button.
Select Settings.
Select System.
Adjust the energy saver settings to prevent the TV from turning off automatically.

Check the AC Power Cord:
Ensure the AC power cord is properly plugged in.

If the TV has a removable power cord, make sure it is firmly connected.
Try plugging the TV directly into a wall outlet instead of a power strip or surge protector.

Check for Remote Control Issues:
Remove the batteries from the remote control and see if the issue persists.
If using a multi-function remote, check it as well.
Check for Externally Connected Device Issues:
Disconnect all external devices (USB, LAN, HDMI, Antenna, etc.) except the AC power cord and see if the issue improves.
Reconnect the devices one at a time to identify the problematic device.

Turn Off the Wi-Fi Function:

Temporarily turn off the TV's Wi-Fi function to test and help isolate the issue.

Reset the TV to Original Factory Settings:
If the issue still occurs, consider resetting the TV to its original factory settings

To check on how to return the TV to original factory settings, please check on this link: https://www.sony.com/electronics/support/articles/00159487?utm_source=glean

May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi DaveM, We're sorry to hear about the issues you've experienced with the Sony BRAVIA 3. We understand how frustrating it must be to encounter such problems shortly after purchasing a new product. We would like to know more about the specific issues that you're having with the TV so we can better assist you. Please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Sam

Hi MarieW, We're sorry to hear about the no picture issue you're having. Let's try to resolve this issue by following the troubleshooting steps on the link below:

https://www.sony.com/electronics/support/articles/00153674

Should you need further assistance, please email us at [email protected] with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi MFive,

Thank you for sharing your experience with us!

We'd like to apologize that your Sony BRAVIA 3 TV doesn't meet your expectations. This is not the experience we expect you to have and want to make this better for you.

To assist you best, we would like to know more information about the issue you're experiencing. Please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the BRAVIA 3:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Maria

Hi Oldcodger,

Thanks for taking the time to write such a detailed and helpful review of your BRAVIA 3 TV. We're thrilled to hear that you're enjoying the great picture and the fast response on the controls.

We're very sorry to hear about the difficulty you had with the soundbar connection, we strive to create our products user-friendly and will surely take your comments in consideration—we're relieved to hear that your tech-savvy son was able to find the solution!

It's also fantastic that you're already seeing the benefits of a modern TV, especially the super power efficiency and great picture quality. Regarding the onboard speakers, while they are designed for everyday viewing, a soundbar is indeed the best way to get a truly immersive audio experience, and we're glad you have one to enjoy with your new TV.

Thank you again for your valuable feedback and for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi BobS, Thank you for sharing your experience with us. We are delighted to hear that you are enjoying the quality of your Sony BRAVIA 3 TV. However, we regret to learn that the bundled remote did not meet your expectations. Your feedback is invaluable and this will help us evaluate how we can improve these aspects in future models. As for your Spectrum remote, we recommend reaching out to the manufacturer for assistance, as third-party accessories are beyond our support scope. Thank you for choosing Sony. -Maria

Hi JohnS, Thank you for your honest review. We are glad to hear that you are now enjoying your new TV. Thank you for choosing Sony! -Carl