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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 472 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are pleased with the excellent picture quality, vibrant colors, and overall TV quality of the 50" Class X77L LED 4K UHD Smart Google TV (2023). Many find it easy to use and appreciate the price. However, some customers have reported issues with the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 472 reviews
  • Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a nice television with nice apps included. No need for a fire stick.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hlgvt89,
      Fabulous! It's nice to hear your enjoyable viewing and streaming experience with your X77L TV. Sony's commitment to customer satisfaction is our top priority. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV! We checked out so many reviews and finally decided to choose this one. We were not disappointed!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi switch, Thanks for sharing your awesome experience. We are thrilled to hear that you love your new Sony X77L 4K smart Google TV. Sony won't let you down. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    50 Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Latest innovations included in this tv. Great value for the money. Replaced a Samsung which quit working. 8 to 10 years old.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MSMAC, Awesome! We are so glad to hear that you are enjoying your new TV! Every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Maybe better next time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV arrived with a wide open box. The TV was great but your choice in delivery service was not.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Happy Sony owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this Sony! Very natural color. This entry level Sony is fine for us seniors

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RuthE, we're glad you are happy with your new TV! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony is the Best!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. Great picture and loud. Everyone that has seen it makes a comment about the picture quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Value For TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for larger bedroom. Easy to set up. Great picture & sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bob906, nice! We're glad you are enjoying the picture and sound quality of your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture and sound are perfect. I would purchase again, Sony makes a great product. hope it last as long as my last Sony TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Peter, We are thrilled that you now have a perfect smart TV for you. We always strive to deliver the best picture and sound quality with our TVs. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony! Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great TV. Color and it is almost like its sitting in a small movie theatre.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Medd, we're glad you like the picture quality of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV excellent Sony Deal. Very happy. Much better than my Samsung

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CBerg, we're glad you like our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Clear picture and good sound. Definitely an upgrade from my previous TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NotAbot67, That's great to hear. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Easy to setup TV! Sony!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definite better than the other brands. Great picture and awesome operating system!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timmbalina, we're glad you like the picture and operating system of your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 1 out of 5 stars

    Great while it lasted, extended warranty is needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Sony X77L in late 2023, and for the first two years, I was extremely happy with it. Almost exactly at the 24-month mark, the TV developed a major defect. The screen is now completely black; while the backlight turns on and I can hear the audio from the menus in the background, there is no picture. After attempting several hard resets (including the manual button forced reset), it’s clear this is a hardware failure. The biggest takeaway for potential buyers: Sony’s manufacturer warranty is only 12 months. If I hadn't purchased the 5-year Geek Squad protection, I’d be looking at a total loss on a TV that isn't even three years old. While the features are great, the lifespan seems short for a modern 4K TV. I highly recommend this model ONLY if you buy the extended support plan to cover yourself when the base warranty runs out.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Shirley

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has the best picture. So bright And for a smaller room 50 inch is perfect! Love my new TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShelleylH,
      Awesome! We're glad to hear you love the amazing picture quality and size of your new X77L TV. Thank you for the positive feedback and for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect size for my aging eyes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to get in the car, house, and on tv stand. Sony Bravia have great pictures and longevity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Sony review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has been around a long time, its quality is outstanding compared to other brands.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EliudI,

      Thank you for the 5-star rating we're glad to hear that you like the quality of your new Sony TV. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Made the Right Choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this television! Initially looked at Samsung and LGs, but am totally happy with the Sony I purchased. .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatriciaW, Awesome! We are so glad to hear that you are happy with your new TV! Every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV, very happy with it. Great purchase. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Momwantsit, Awesome! We're delighted to hear that you're satisfied with your purchase. Thank you so much for choosing the Sony X77L and for taking the time to share your positive feedback. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great new addition

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks, Best Buy for making such an affordable TV available. After a fire in our home, we have moved to temporary housing in an apartment. As a college basketball junkie,it was easy to convince my wife that we need a 2nd TV, I think I came out a winner when I purchased this one for the spare bedroom!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tulsa, Excellent choice! We are so glad to hear that you are happy with your purchase! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    good price, great picture.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    another win by Sony for the budget market with good price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reviewer,

      Thanks for the review and the 5-stars rating! We are glad to hear how much you are enjoying your BRAVIA TV and the amazing features it comes with! including the powerful Sony's 4K Processor X1 that enhances the picture to deliver scenes full of rich colors and sharp details. Everything you watch is upscaled close to 4K quality with smooth and clear motion!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

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