Customer Ratings & Reviews
- Model:
- KD50X77L
- SKU:
- 6544135
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the excellent picture quality, vibrant colors, and overall TV quality of the 50" Class X77L LED 4K UHD Smart Google TV (2023). Many find it easy to use and appreciate the price. However, some customers have reported issues with the remote control.
This summary was generated by AI based on customer reviews.
TV connecting with sound bar issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a sound bar and sometimes the TV reverts back to the TV speakers. Neighbor has msme TV and their TV does the same thing. This problem occurs several times over the course of several hours while watching programs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HPrinter,
Thank you for the review and we're sorry to hear what happened with your TV. Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on Update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x77l/articles/00028577
Thank you for choosing Sony!
-David
The TV is not the problem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is fine but legs are kind of scrawny. Customer service stinks and a few of the workers (which will remain nameless) are not pleasant to work with. I was charged 3 times when I purchased this TV and went theough alot of aggravation getting it straight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrancineK, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. We'd like to review your file to better assist you. Please please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
Thanks for choosing Sony. ~Earl
Great TV - Expensive install
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Sony TV is excellent in everything you look for in a TV. The Android OS works smoothly with the hardware except the screen saver will never start automatically. I did think that $200 was a bit pricey for delivery and install.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BobS,
Great! We're glad that you are pleased with your new Sony TV, especially how smooth the Android OS works. Thank you for choosing Sony! - Marco
Pretty good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV, nothing spectacular. Sometimes when it's turned on there's a screen that gives options on whether you want to watch TV or other things. It's inconsistent and very annoying. Sometimes the sound is like it's in a tin can.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tl97wings,
Thanks for sharing your review and experience with the X77L TV. Your feedback is extremely important to us and is very much appreciated. Sound quality may vary depending on the source content. You do have the option to adjust the sound settings of the TV to fine-tune the sound quality to your needs. You may find this link helpful ("Sound adjustments") :
https://helpguide.sony.net/tv/kusltnr1/v1/en-003/07-01_08.html
We would like to know more about the other issue you are experiencing when turning on the TV. Please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
-Ralph
- Pros mentioned:Picture quality
Beautiful picture, but
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV has a beautifully clear picture! Now that we are at home, we cannot get Directv. Once in a while we fall into it but can't do it by plan. We are hooked up thru our son in law's connection so we don't know where the problem is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarciaW, We are sorry to hear that you are experiencing difficulties with your Sony TV. We'd love to troubleshoot and isolate the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Cons mentioned:Remote control
Very poor remote design!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not being able to change channels without the channel numbers on the remote is a very poor feature...way to much clicking
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JanetC, thanks for choosing and purchasing our product. We appreciate your feedback regarding the button layouts of the supplied remote of the TV. You need to press the MENU (Control menu) on the supplied remote and select your desired channel using the (Navigation D-Pad). Please follow this link for more details:
https://helpguide.sony.net/tv/kusltnr1/v1/en-003/01-07-02_01.html
If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Totally Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old television quit working. I went to Best Buy. The representative was knowledgeable and had all the answers to my questions. I made my selection, and Geek Squad delivered and set up my new television.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Grammy, Thank you for the 5-star rating! We are glad to hear that you are happy with your new TV! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl
Works fine; quirky menus
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works fine, but the menus are not what I'd call easy to navigate. This replaces a similar 6-year old Sony TV that failed after just six years. Hoping this one lasts longer, but it seems they are designed this way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Homer, We're glad that the TV works fine. We also appreciate your feedback about the TV Menus. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. Thank you for choosing Sony. Erin
Thanks Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Sony. Had a bit of a problem. First tv had a crack in it. They made it right with a replacement right away. Thanks Best Buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LindaL,
Thank you so much for the 5-star rating! We're really glad you love your X77L TV. We're sorry to hear what happened on the original TV and nice to know that it was immediately replaced by the store. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony! - Kris
- Pros mentioned:Picture quality
Mixed Bag
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Video quality is superb. Very high definition screen and crisp images. The home screen & smart functions are slow and frustrating to deal with because it's really lagging.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Muz3Ali, While we are glad to hear that you are happy with the picture quality of your new TV, we are sorry to hear that you are experiencing issues with the TV functionality. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Best Buy best place to buy. Bar none
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV, but I had to return it because it was damaged, but Best Buy came took it and brought me a new one excellent service above and beyond
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReinaldoG, Thank you for the 5-star review! We regret to hear about the initial issue with your Sony X77L, but good to know Best buy's excellent service made things right for you. We strive to provide a top-notch quality and are delighted to hear that you're satisfied with your new Sony TV. Thanks for choosing Sony! -Sam
Excellent install !!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The guys did a fantastic job of informing me at each step along the installation process, and also being respectful of my living room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Soph, Thank you for sharing such an excellent shopping experience. We are glad to hear the installation of this TV turns out extremely well and you are enjoying the features and capabilities of your brand new X77L LED 4K Ultra HD Smart Google TV. Thank you for leaving us such a wonderful review of your 50" X77L and for choosing Sony! -Jess
CUTTING THE CABLE CORD
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new TV. Salesperson was extremely helpful without pressuring the purchase. He was able to answer all of my questions quickly and in a friendly manner.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rena, Thank you for the positive review! We're very happy to hear you love your new Sony X77L. And good to know that you had an amazing shopping experience. Thanks for choosing Sony! -Sam
Good TV but better Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony TV purchased for placement on mantle over fireplace. However, stand/was too large to place TV there. Returned and replaced with same size Samsung unit with smaller footprint. Worked out perfectly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WayneO,
Thank you for the 5-star rating! While we are glad you like X77L BRAVIA 4K TV, we regret to hear that the unit was returned because it does not fit on your fireplace mantel. We appreciate you and hope that you will shop Sony again in the future. Thanks again for shopping SONY! - Kris
Dads new gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great new tv for my Dad. His first Smart Tv. I helped set up the tv, dvd player and Roku do he’s ready to watch anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Newcase, we're glad you are enjoying our new TV! Thanks for choosing Sony! ~Earl
MY TV REVIEW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture not as sharp as I would like but ok. The remote is a total mystery for us old timers and can't find any detailed instrustions on it's use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zeek, thanks for choosing and purchasing our product. We understand your feedback regarding the picture quality and the remote of your Sony unit. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size. Please check this link for more details:
https://helpguide.sony.net/tv/kusltnr1/v1/en-003/07-01_08.html
You can check this link to know more about the supplied remote:
https://helpguide.sony.net/tv/kusltnr1/v1/en-003/01-07_01.html
If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Cons mentioned:Remote control
Poor Sony product and instructions on using it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no complaints with Best Buy service for me. However, the Sony TV is another subject. The picture does not rise to my expectations compared with my old 32" 2009 Sony flat panel, which died. Also, the information supplied with the TV is minimal for me to understand how to use it, especially for the minimal TV remote. No User Instructions were provided. That's why I rated the review "fair". Up to this point I have been highly satisfied with Sony Products; no more.
No, I would not recommend this to a friend Pleasantly surprised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is awesome! First time owning such a big TV and it really makes a difference in the viewing experience. I was skeptical of the price but it's worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Awesome! We are so glad to hear that you are happy with your new TV! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl
Good for gaming and movies
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv, resolution is pretty good. I have no complaints so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi German, we're glad you like our product! Thanks for choosing Sony! ~Earl
Sony X77L review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with the Sony TV. The sales rep was very helpful, but you need more help onthe floor, at least in electronics.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryC, we're glad you like your new TV! Thanks for choosing Sony! Enjoy! ~Earl
