Customer Ratings & Reviews
- Model:
- KD50X77L
- SKU:
- 6544135
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the excellent picture quality, vibrant colors, and overall TV quality of the 50" Class X77L LED 4K UHD Smart Google TV (2023). Many find it easy to use and appreciate the price. However, some customers have reported issues with the remote control.
This summary was generated by AI based on customer reviews.
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far working great. I do wish it had a better tv guide.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sandra, Excellent choice! We are so glad to hear that you are happy with your purchase! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl
Good deal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love Sony products. Takes long to start up. Otherwise a good deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl
Love you Life!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great experience great customer service
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andy, Excellent choice! We are so glad to hear that you are happy with your purchase! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl
Sony always a winner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this item open box special & had all its parts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekT, Awesome! We are so glad to hear that you are happy with your purchase! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl
Has some issues with input setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV but it has issues when you do not select Google setup. I have setup the TV to boot up to Basic not Google Tv and still while watching a show it will jump out of the program and want me to setup Google TV. Once I change the input to my Roku it works for while again,
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michael, We are sorry to hear that you are experiencing difficulties with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
MR.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY HELPFUL AND KNOWLEDGEABLE STAFF AND VERY FRIENDLY
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LinwoodB,
Awesome! We're glad to hear your enjoyable shopping experience. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Enjoy your new TV and thank you so much for choosing Sony! - Kris
Sony!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is top notch! Completely recommend this Sony smart tv!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieD,
Thank you for the 5-star rating and recommendation! We're really glad you like your new TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony! - Kris
Sony 50"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV apps are current Highly recommend this TV
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TVBB, Awesome! We are glad to hear that you are happy with your new TV! Thank you so much for choosing Sony! -Carl
a little laggy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if it didnt lag a little it would be 5 stars. still a great tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi boby,
Thank you for your time writing this review. While we are glad you like your X77L TV, we're sorry to hear some issues that you are experiencing with the unit. Allow us to help make this a better experience. For optimum performance, please make sure that the TV software is updated as it includes key features, applications, bug fixes, and feature improvements. There are few reasons why your Sony TV lags. It may also vary depending on the source, connection, and signal you are watching. We recommend to restart your TV. Sometimes, a simple restart can fix minor software glitches that can cause lag. You may refer to this think with troubleshooting steps to resolved issues with the TV: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00200862
May we contact you to help and get more information? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. We appreciate you and thanks again for purchasing Sony. - Kris
Glitchy piece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this thing. Shame on me for not returning it before it was too late but this TV has been so frustrating. It’s clearly just bad software as it is so glitchy. Apps crash, fail to load, and sometimes I’ll be watching a movie on one app and another will just randomly start up, interrupting the movie and preventing me from going back because now it’s stuck on some preloaded app that I have no interest in. I’m using may 15% of this TV’s functionality and it still can’t work properly.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielL,
We're very sorry to hear about the issues you're experiencing with your BRAVIA TV. We understand this isn't the experience we want our customers to have, and we're here to help.
Below are some troubleshooting steps that might come in handy if you haven't tried them yet:
1. Check for the latest software updates.
Making sure your TV is up to date can often resolve unexpected malfunctions. You can check for updates by going to Settings > System > Software Update.
2. Identify the apps causing the issue.
Are you using the TV's built-in apps, or a streaming device (like a Roku or Apple TV)? Please try to monitor which apps are causing this problem and how often it occurs. This information can be very helpful.
3. Clear your TV's storage.
If your TV is running low on available space, this can sometimes lead to performance issues. You can manage storage by going to Settings > System > Storage. Consider deleting apps you don't use frequently.
4. Perform a Factory Data Reset.
If the above steps don't help, a factory data reset can often resolve persistent problems. You'll find more information on how to perform this by visiting: https://www.sony.com/electronics/support/articles/00159487?utm_source=glean
We hope these steps help resolve your TV's issue. If you're still experiencing problems, please email us at [email protected] with the following details so we can assist you further:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony.
Best regards,
DiegoV
Nice picture but awful experience
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks nice but it’s way too expensive for what it is. It’s very slow, it crashes a lot. Switches from whatever app, starts lagging and then goes to the homepage. I regret buying this TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BillyL, we're truly sorry to hear you're having such a frustrating experience with your KD50X77L. We sincerely apologize for the issues you're encountering with its speed, crashes and app performance.
We're here to assist you in resolving this issue. Please contact our technical support team at your earliest convenience by visiting https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
They'll be able to investigate these issues thoroughly and provide you with the necessary assistance to get your TV working as it should.
Thank you for being a valued Sony customer and for letting us know about these issues.
Best regards,
Estefany
- Pros mentioned:Picture quality
Not a great buy with such a name.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The image of the Tv is beautiful; but some times I lose the image for a second or two. I did not expect any defect for a brand new Sony TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nena, We're sorry to hear about your experience with our Sony X77L. While we're glad you like the beautiful picture quality of this TV, we regret to learn about the picture issue you're experiencing. We would like to know more about this issue so we can better assist you. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the KD50X77L:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
In the meantime, please isolate the issue by following the troubleshooting steps on this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x77l/articles/00153674
Sincerely,
Sam
Not too happy about it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not too happy about the picture as the TV did not have 120 refresh rate
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mhaq, we're sorry to hear that you are not too happy with the picture quality and refresh rate of your Sony unit. Unfortunately, the Sony KD50X77L model does not support a 120Hz refresh rate.
You can adjust the picture quality of your TV by following this link:
https://helpguide.sony.net/tv/kusltnr1/v1/en-003/07-01_08.html
May we contact you to help? If so, please email the below information to [email protected] .
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X77L
Sincerely,
Earl
- Pros mentioned:Picture quality
REVIEW
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality, but terrible wireless reception. had to add an Apple TV to get it to work. Makes setup very complicated.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesS, While we are glad to hear that you are happy with the picture quality of your new TV, we are sorry to hear that you are experiencing issues with wireless connectivity. We'd love to troubleshoot the issue and make this a better experience for you.
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Nice TV - WiFi connectivity is terrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was wanting a Google TV and choose Sony for the brand reputation. First purchase was shipped and arrived with a significantly damaged box. Went ahead and set it up and struggled to get the WiFi connection to stay establish. Exchanged for another item thinking the TV was compromised due to damaged box. Set up and working for 2 days until WiFi network would not connect. WiFi in house is very strong. Have now connected the TV to Ethernet connection. Even when the WiFi was working it was a bit laggy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndiC, We are sorry to hear that you are experiencing issues with the WiFi connection of your Sony X77L TV. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Defective Sony TV's
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 appointments (and installations!) before we finally got a TV that wasn't defective. Geek Squad was very patient and understanding...but I had always been told that Sony made a quality product...I am not able to agree with that. I had to take 3 days off work for 3 different install appointments....that cost me twice as much as the TV!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewT,
Thanks for reaching out to us with your concern. We regret to hear that you had some issues with the first BRAVIA TV that you received. This definitely not the buying experience we want our customers to have. We would like to know a little bit more detail about the situation you faced with the TV.
We want to make sure you get taken care of. Please note we have a customer hotline that is happy to assist you and help troubleshoot any concerns you have, and your TV has a 1-year warranty from the date of purchase.
For us to better assist you, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X77L:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Need to set up Wi-Fi each time when I turn TV on
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm from a generation when Sony was top of the line and I decided to get this model in hopes that it is perfect. However each time I turn on TV I need to set up Wi-Fi as it is disconnected. Seriously? In the era when everything works from Wi-Fi? Very disappointed from Sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ElenaL, We are sorry to hear that you are experiencing issues with your Sony TV disconnecting from your Wi-Fi everytime that the TV is powered off. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related TV article link to troubleshoot the issue https://www.sony.com/electronics/support/articles/00127011
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Color and Brightness issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is chaotic to set the color. there are so many options that you don't know how to adjust it properly. When one channel looks good the others are off and too bight or too red, etc. you have to start adjusting colors, contrast, vividness, brightness, etc. all over again. After two weeks of this adjusting, it just wasn't worth keeping.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi CarolT, We are sorry to hear that you are having issues with your Sony TV. We'd love to troubleshoot these issues and make this a better experience for you. In the meantime, for the details on changing the picture quality and settings of your Sony TV, please check our help guide link: https://helpguide.sony.net/tv/kusltnr1/v1/en-003/07-01_08-01.html
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Horrible service. Do not buy from Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered a TV for our cabin. It arrived without a cord. The next time we were in Denver we had to go to Best Buy and get a quart because they would not send us a cord went back up to the mountains to plug it in to find that it has physical damage, it’s now outside of the 14 day window and Best Buy pretty much said forget it. We’re not doing anything to help you call Sony which I did and they don’t cover physical damage now we’re out the money for this TV. I will never order from Best Buy again if they don’t help fix this situation now .
No, I would not recommend this to a friendTv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been having problems with the tv. Internet has not been working properly on this TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EddieM, We are sorry to hear that you are experiencing issues with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our related article link to troubleshoot internet connection issues with your Sony TV. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x77l/articles/00184183
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
