Customer Ratings & Reviews
- Model:
- KD50X77L
- SKU:
- 6544135
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the excellent picture quality, vibrant colors, and overall TV quality of the 50" Class X77L LED 4K UHD Smart Google TV (2023). Many find it easy to use and appreciate the price. However, some customers have reported issues with the remote control.
This summary was generated by AI based on customer reviews.
Box only had the TV. Nothing else.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Box came without cords, remote and instructions. It was obviously a repackaged TV.
No, I would not recommend this to a friendSony T.V.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This T.V. has very poor sound quality. If a show or program is on the sound is very low even on 25 or 26. Then when a commercial comes on it gets very loud..you are constantly turning up and fown.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LindaL, We are sorry to hear about your experience with your Sony X77L TV. For this, please follow our related TV article link: https://www.sony.com/electronics/support/articles/00032035?utm_source=glean
May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
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Telephone Number:
Model Number:
Issue:
Regards,
Carl
I Bought a Lemon.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV, and, after the return window closed, it started turning off without my prompts, it became very difficult to switch from my Apple TV to BluRay and often turns off when I attempt that. I have to turn the volume up to 70 or higher to hear dialog on DVDs and BluRays. Even then the music blasts and the voices are still very low. No adjustments help.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lemon,
We are sorry to hear that you're not having the best experience with this TV and you've been running into some issues. This is definitely not the buying experience we want our customers to have. Your TV may turn on or off for a variety of reasons. To make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. You can only configure the Dialog enhancer to emphasize voice.
If your TV turns on or off at regular intervals, such as 30 minutes to an hour, it's likely caused by power saving functions such as Idle TV Standby, On Timer, and Sleep Timer. Follow the steps from this link to disable Sleep timer, Idle TV standby, and Auto shut-off settings that may cause the TV to turn off automatically.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x77l/articles/00032613
If the behavior continues, performing a factory reset may solve the issue: https://www.sony.com/electronics/support/articles/00159487
We want to make sure you’re taken care of. If you are still having the same issue, you can email us at [email protected] with the following details:
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X77L:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Picture not that good---Returned it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture was not that good---actually very poor. I have a 65 Sony X90L and love it---When this one went on sale I bought it for the office---It has same processor as the 90L so I was hoping for a similar picture---I knew it would be less not did not expect as much of a drop---Went from an 8 to a 2. Returned it for a LG that was on sale too and very happy with it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JamesH,
Thank you for your purchase. We're sorry to hear that our KD50X77L did not meet your expectations when it comes to picture quality and had to be returned. You can actually adjust the picture quality of our KD50X77L through its settings to your liking. By pressing the wrench icon (Quick Settings) on the remote control, then select Settings - Display & Sound, it will let you adjust the picture settings of the TV.
Here are some helpful links for the picture settings.
https://helpguide.sony.net/tv/kusltnr1/v1/en-003/07-01_08.html
https://helpguide.sony.net/tv/kusltnr1/v1/en-003/07-01_08-01.html
It is unfortunate that we can no longer assist you with this concern. We are optimistic that you will consider Sony again in your future purchases.
Regards,
Marco
Do not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give this TV -1000 stars I would. This is the worst Smart TV I have purchased. And it’s so unfortunate it’s issues started just when the return policy would end. Please do yourself a favor and do not buy this TV
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User,
Thank you for choosing and purchasing our X77L LED 4K UHD Smart Google TV. We're sorry to hear what happened with your TV. We need more details regarding your concern.
We're more than happy to help you out. For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X77L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Hate it!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this TV for a few months and I hate it. Its the only device that wont stay connected to the internet. Some days it wont connect at all so we’re unable to watch it most times. Horrible purchase!
No, I would not recommend this to a friendNot pleased at all.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be returning. It spontaneously switches from soundbar to TV speakers and from Apple TV to regular TV. I haven’t had it for a month so I’m very unhappy. I’m going back to Samsung.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, Thank you for your time writing this review. We're sorry to hear the trouble that you are having with your X77L TV and connected devices. This is definitely not the news nor experience we want you to have. We'd like to help and turn this experience around.
There are few reasons why your Sony TV spontaneously switches from soundbar to TV speakers and from Apple TV to regular TV. Here are some troubleshooting steps to try.
Check the HDMI CEC settings: The HDMI-CEC (Consumer Electronics Control) is a HDMI standard that provides control functions between different A/V devices such as TVs, home theater systems, Blu-ray Disc™ players, Cameras, Camcorders, and other HDMI devices. Sometimes, conflict on CEC settings can cause unexpected behaviors. Try disabling the CEC function on your connected devices.
Check your HDMI cable connection. Make sure that both ends of the HDMI cable are securely plugged in to the TV and connected devices to prevent signal dropouts.
Perform power reset.
The power reset or restart of the TV is a recommended step for troubleshooting and may resolve many temporary issues.
Ensure that your TV software is updated as it includes key features, applications, bug fixes, and feature improvements.
For more details about BRAVIA sync(HDMI-CEC) and troubleshooting information, please check this link: https://www.sony.com/electronics/support/articles/00161073
May we contact you to help? If so, please email the below information to [email protected]:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Limited App Access
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am personally not a fan of Google TV. I wasn't able to download the apps I wanted that I usually watch movies on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaA,
Thank you for choosing and purchasing our X77L LED 4K UHD Smart Google TV. We're sorry to hear that. You can only install apps that are compatible with TVs. They may differ from apps for smartphone.
If there's something that we can help you with, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Poor Setup and Support
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After spending hours on the phone with Sony and Best Buy, was never able to get the tv connected to the internet. Waste of time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AnnH, We are sorry to hear that you are experiencing an issue with your Sony KD50X77L TV even after contacting our product support specialists. We'd love to troubleshoot the issue and make sure that the TV is connected to the internet to make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Case ID:
Regards,
Carl
Bad picture quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality was bad and wasoutofficus. Making it difficult to watch.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Albert, We're sorry ti hear that the picture quality did not meet your expectations. This is definitely not the experience we'd like you to have. We'd love to help troubleshoot your problem and turn this into a better experience.
We have troubleshooting steps for picture related concern available on the Help Guide. For reference, please check
https://helpguide.sony.net/tv/kusltnr1/v1/en-003/08-02.html
https://www.sony.com/electronics/support/articles/00027127
May we also contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the X77L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Disappointing overall quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality. Poor picture quality. Images are not crisp.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi clock, We’re sorry to hear you did not have a great experience with the overall quality of your Sony X77L. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. There are various settings that can be configured in [Picture] and [Sound] settings to improve the overall picture and sound quality and the viewing experience on your Google TV. More information about the adjustment settings of the TV can be found on the link below:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09.html
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Regards,
Sam
WIFI issue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the WIFI doesn't work .tried to reset unplug every thing doesn't work
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi customer,
Thank you for choosing and purchasing our X77L LED 4K UHD Smart Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.The Wi-Fi signal on your TV may drop or intermittently disconnect for various reasons. This article provides information and troubleshooting steps to help resolve the problem
https://www.sony.com/electronics/support/articles/00184183
Update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x77l/articles/00028577
For further assistance, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X77L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
50 inch Sony didn’t work on delivery
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t work on delivery. Nothing more to say it will be replaced next week
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick,
Thank you for your time writing this review. We're sorry to hear what happened on the TV. This is definitely not the buying experience we want you to have. All Sony products are manufactured to the highest level of quality control for the specific features for any model before distribution for sale. Please contact your retailer/BestBuy, if you suspect any damage or defects with your unit for exchange. We do apologize for the inconvenience and thanks again for purchasing Sony. - Kris
Not for gaming
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.did not have a good experience playing video games
I would recommend this to a friend- Pros mentioned:Picture quality
Good TV for the price.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a 18 yr old SXRD Sony projection with this. Good picture and better sound that most flat panel TV's until you get into the higher price ranged ones with Atmos speakers and Dolby Vision. For price, you can't beat it. Another good point is legs are spaced closer together so it will fit on most corner stands. Only two negative items I can think of is the home screen can be slow to respond (same as on my top end 65" Sony) and legs do not lock into the unit if using on stand.
I would recommend this to a friend - Pros mentioned:Ease of use, Price
Very nice TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV for the price. Lots of free apps. Easy to set up and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beagleguy,
Awesome! We're glad to hear we were able to give you a great deal. Nice to know you like the available apps and easy setup and use with your X77L TV. Thanks for choosing Sony! - Kris
- Pros mentioned:Color, Picture quality
Sony Bravia 55”
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the tv. Small dark spot on the screen at the edge of the screen and frame. Very hard to see it unless the whole screen is very bright. Overall for open box deal I am satisfied. TV has a great picture. Very bright and vibrant colors. I don’t use the tv speakers but they sounded nice when I tested them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user950473, Thank you for the 5-star rating! We're glad you're satisfied with the great picture quality, peak brightness level, vibrant colors, and awesome sound quality of your Sony X77L. For dark spot issue, please follow the troubleshooting steps on this link:
https://www.sony.com/electronics/support/articles/00032635
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony! -Sam
- Pros mentioned:Color, Ease of use
Great value for the cost
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great smart TV for the cost. The colors are excellent. The feet are 28" apart and can fit on a stand that previously held a 43". If you have a Gmail account Google TV is super easy to setup; I had Netflix, Disney+ & YouTube TV set within minutes of installation. Definitely worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianC, Awesome! We are glad to hear that you are enjoying your new TV! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl
- Pros mentioned:Color, Picture quality
New Smart Tv owner
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with picture quality, sound, and color. Some issues with installation with tv turning on, and switching from tv to apps. Think issues have been resolved although techs have advised switching to different internet provider.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spiritrider,
Thanks for commenting. We are thrilled to know that you're happy with the amazing picture & sound quality of your KD50X77L. We apologize if you encountered an issue when turning on the TV and switching the input, and we are pleased to know that these problems have been resolved.
If there's something we can do to help or you may need more information/technical assistance with our product, please feel free to email us and we'll be more than happy to assist you. You may send us an email at [email protected] with the following:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you very much for your purchase and for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Ease of use, Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great TV. Controls are easy to use and the picture quality is great. It uses google TV and I use Apple TV but it works on HDMI2
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichD, That's awesome! We are happy that you like the picture quality and controls of your Sony BRAVIA 4K smart Google TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for your purchase. Enjoy! Vincent
