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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 472 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

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Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are pleased with the excellent picture quality, vibrant colors, and overall TV quality of the 50" Class X77L LED 4K UHD Smart Google TV (2023). Many find it easy to use and appreciate the price. However, some customers have reported issues with the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 472 reviews
  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price, good quality, good choice, recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaufY, Excellent choice! We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful color & picture at a great, reasonable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy,
      Awesome! We're happy to hear you are enjoying the vibrant colors and stunning picture quality of your new TV. With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Sony with Google 50”

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally planned for the 80x version but it’s not available for some reason..Great TV although was looking forward to PIP feature so I could stream from my phone and watch TV programs simultaneously. Sony Has discontinued this feature. Google TV imo is simple to navigate also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rohan, We appreciate your feedback. We are glad that you now have a great smart TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has a great picture quality and so easy to set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Travelingman, Awesome! We are glad to hear that you are happy with your new TV! Every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    New 50 inch TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good picture, easy to set up, and fairly lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jerrman7j,
      Fabulous! We're thrilled to hear you are enjoying the amazing picture quality, easy setup and lightweight design of your new TV. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV - Highly Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV for the value. Have this TV in my room and it delivers everything you need. I had a Samsung before but got annoyed by the network dropping and having to restart often. With 4K quality this TV is WAY BETTER!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ATP1979, We are glad that you now have an excellent smart Google TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony rules!

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv. Great tv. Great price. Love all of my Sony products!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, JohnN,

      Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are loving your Sony BRAVIA TV! See your favorite content burst to life on screen with High Dynamic Range (HDR) contrast. Every scene is enhanced to make colors and shadows even more natural and precise, so picture quality is closer than every to real life.

      Thank you for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Ist set we got was damaged. When we set it up we saw it had a fractured screen. Called Best Buy and had a new one the next day. They were great on solving this. No hassle at all. Was impressed with the service.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasT, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good TV!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this tv. It was easy to set up. I was hesitant to download google tv cuz it doesn’t have Hulu on it without downloading google. I did it anyway and it worked out fine. It just has a whole lot of other apps I don’t need. I recommend this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SuziMac, we're glad you are enjoying your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    RACING SIM TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Video quality I use this for my racing sim refresh rate keeps up with sim.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexanderD,

      Thank you for your fantastic 5-star review of the Sony X77L! It is most rewarding to hear that you are experiencing amazing video quality and that the refresh rate keeps up perfectly with your racing simulator. We are thrilled it's enhancing your gaming experience!

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Need different controller for digital channels

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV looks good, but our issue is with the controller. No internet and only an antenae, so to select digital channels need a controller with numbers and dot or dash. controller that comes with unit has no such features so had to go out of pocket and order another controller, after many hours of research.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi reh1, Thank you so much for taking the time to leave us a review of your new Sony X77L. We have noted your input about the lack of numeric pad on the remote and will be sure to forward this feedback to the appropriate department. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    This Sony TV is very slow and sluggish starting.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The operating system on this TV is very slow. Takes forever to load the apps. Sometimes I have to reboot it. It doesnt work at all as efficiently as my other bigger Sony TV. I am thinking of putting a claim in for exchanging it under warranty. It is not working properly. When it does come on finally, it has a good picture. But the negatives outweigh the positive. Not happy.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Samsung50intv,

      Thank you for considering Sony products.

      We're honored to hear your feedback and sincerely apologize for the difficulties you're experiencing with the KD50X77L TV’s operating system performance. We understand how frustrating slow app loading and rebooting can be.

      To help improve the experience, please ensure your TV’s firmware is updated to version 60755000, which you can find here: https://www.sony.com/electronics/support/lcd-tvs-android-x77l_x78l-series/kd-50x77l/software/00294717.

      Additionally, we strongly encourage you to contact our support team, who are prepared to provide further assistance and guide you through the warranty process if necessary. We are dedicated to addressing your concerns and improving your overall experience.

      You'll find all the necessary contact options and resources at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV. Picture is great and was easy to setup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillW, We are happy to hear that you love your Sony BRAVIA 4K smart Google TV. We always strive to deliver the best picture and sound quality with our TVs. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    excellent Tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice picture and sound. A joy to watch. Great color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gilbertlopez,
      Thank you so much for an amazing review! We're thrilled to hear your enjoyable experience with the great colors, picture, and sound quality of your new TV. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    Hidden gem in this price category

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. In the price category and size this product is a winner. I looked at several screens in this price range and this was far and away the best screen for the money. Very vibrant colors and above average blacks. Even in dark scenes the information is very viewable. Would definitely buy again for a third screen in house

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenH, Awesome! We are glad to hear that you are happy with your new TV! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A+ for their service!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad was wonderful. I am a total Dunce when it comes techy stuff. They were kind and so patient and very helpful. A+ for their service! The picture is beautiful and Sony is a great brand and I feel like I got a good deal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarolE, Excellent choice! We are so glad to hear that you are happy with your purchase! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    New tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and color does want I want it to do.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelL, We are glad that you like the picture quality of your new Sony BRAVIA smart TV. We always strive to deliver the best picture and sound quality with our TVs. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    New TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ******************Price, Sound and Picture Great*****

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kathy,
      Many thanks for the 5-star rating! We're glad to hear your enjoyable experienmce with the amazing picture and sound quality of your new TV. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing SONY! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    LOVE!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV Ever. It looks so clear and love the apps. It has all my subscriptions

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Tv quality

    Rated 2 out of 5 stars

    Issues with Bose Soundbar (ARC)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this TV. The picture is good and Google tv integration is great. Smooth navigation switching from different apps. The remote is great too. Nothing fancy, but the layout is great. The big issue is the HDMI ARC isn't producing any sound on my Bose soundbar. When I turn on the tv. A message pops up saying "switching audio to external speakers", but no sound comes out. My old Sony (non-smart) tv I replaced it with had no issues, and yes. I've tried 3 different HDMI cables. So far, the only thing that's worked is unplugging and re-plugging the cable. Unfortunately, I'm going back to the store and returning the tv.

    No, I would not recommend this to a friend
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