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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 474 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are pleased with the excellent picture quality, vibrant colors, and overall TV quality of the 50" Class X77L LED 4K UHD Smart Google TV (2023). Many find it easy to use and appreciate the price. However, some customers have reported issues with the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 474 reviews
  • Pros mentioned:
    Picture quality, Tv quality

    Rated 2 out of 5 stars

    Issues with Bose Soundbar (ARC)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this TV. The picture is good and Google tv integration is great. Smooth navigation switching from different apps. The remote is great too. Nothing fancy, but the layout is great. The big issue is the HDMI ARC isn't producing any sound on my Bose soundbar. When I turn on the tv. A message pops up saying "switching audio to external speakers", but no sound comes out. My old Sony (non-smart) tv I replaced it with had no issues, and yes. I've tried 3 different HDMI cables. So far, the only thing that's worked is unplugging and re-plugging the cable. Unfortunately, I'm going back to the store and returning the tv.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    LOVE!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best TV Ever. It looks so clear and love the apps. It has all my subscriptions

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Sony 50” TV.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality for the price. Of course, not as good as a OLED but at least affordable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AnwarM, thank you for the great score! We're delighted to hear that you like the X77L TV. Even though this is not an OLED screen, it is equipped with the impressive 4K Processor X1™, ensuring you experience stunning picture quality with vibrant colors and remarkable contrast. Thank you for choosing Sony! Best regards, -Jenn. Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple and sweet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this brand because they have always good to me. Very easy to set up and connect. Amazing I can get so much in a boxed TV and be able to carry it under 1 arm. Times have changed for the better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewG, Excellent choice! We are so glad to hear that you are happy with your purchase! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    We love our new TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is perfect for the bedroom that we put it in. The picture is great and my husband found learning how to stream programs very easy. We are very happy with it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DenisemR, Awesome! We are so glad to hear that you are happy with your new TV! Every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Sony_US

  • Rated 5 out of 5 stars

    It's a Winner

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like using my TV for music & sleep sounds, and when I'm using it strictly for said purposes, I want a way to turn the screen off. FireTVs, amazingly, do not offer this simple feature, so I needed a GoogleTV. While I could've gone and bought a Hisense, I can't in good conscience buy Chinese TVs. This Sony was built in Mexico and the color science is just right. I bought 2 for the 2 bedrooms and I'm happy as a clam.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BuiltTough,
      We humbly thank you for the discerning taste you have shown in purchasing our products! We always aim to deliver the best quality and provide the best experience to our dearly customers. Nice to know you are enjoying the amazing features of your new TV. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation® 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for the price

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had it about a year. The picture and sound quality are great. The only draw back I would mention is that it can be a little laggy when switching apps or on home screen

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 50” 4K Ultra HD TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 17 year old Plasma TV finally died, yes 17 years old! Decided on this Sony 50” 4K Ultra HD TV with the Sony Soundbar and it is amazing! Geek Squad delivered it set it up and hauled off the old tv. Very happy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonyG, You've definitely made an excellent choice! We're glad to hear that you're enjoying your new Sony TV and soundbar. Thank you for upgrading to your new Sony X77L! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great picture quality

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sony TV, however, sometimes I noticed that it will take a few moments to load certain apps. The picture quality is great, but again when clicking on apps sometimes it takes awhile to load.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gamer1,

      Thanks for sharing your review and experience with the X77L. We're glad that you like the picture quality of the TV. Your feedback about the loading time of certain apps is greatly appreciated. For optimum performance, make sure that the software versions of the TV and apps are updated. You may refer to these links for more information:

      https://www.sony.com/electronics/support/articles/00028577
      https://www.sony.com/electronics/support/articles/00198696

      Performing a power reset may also help resolve the issue:

      1. Turn off the TV.
      2. Unplug the television power cord (mains lead) from the electrical outlet.
      3. Let the television remain without power for 2 minutes.
      4. Plug the power cord (mains lead) back into the electrical outlet.

      Hope this helps. If still not resolved or you need further assistance, please email the below information to [email protected].

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent mid-range TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture and sound, don't need a sound bar if using as a table top TV. And if do use with a external amp, has both optical and EARC HDMI ports

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, Awesome! We are so glad to hear that you are happy with your new TV! Every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV plus use for computer monitor

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this as a TV and as a monitor for my pc's, both work and home. Picture is great and Google TV runs very smoothly, no delays or glitches. Very good sound, mounted on wall so speakers have space to project. Highly recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tomas, Awesome! We are so glad to hear that you are happy with your new TV! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    You Get What You Pay For

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, especially for the money. Replaced a similar sized Samsung and the Sony picture is much clearer and more vibrant. The Sound is also much clearer. Got rid of the sound bar we used with the Samsung.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Hooter! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Color

    Rated 4 out of 5 stars

    good tv for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am pleased with my purchase, the ui isn’t the prettiest but the smart tv works well and has the nice option to turn the “smart” off. resolution and brightness are great and the sound isn’t bad

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Germ, We are so glad to hear that you are happy with your purchase! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wish choice

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect choice to watch movies football game good choice I would recommend to family and friends

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Smooth as butter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture quality, decently sized for a 2 bed apparentment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abhishek,

      It's a true pleasure to hear that you are enjoying your Sony BRAVIA X77L!

      We're glad to know that the TV's excellent picture quality is impressing you, and that the size is a great fit for your 2-bedroom apartment. Our goal is to provide a premium viewing experience that fits perfectly into your living space.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Love our Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WE are very pleased with our new TV. The color is wonderful as well as the sound. There are many features we have not used but it's a learning process.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lindy, we're glad you like the picture and sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Better viewing is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is perfect for my mother who is slightly blind. She needed a bigger screen and, huge bonus, we figured out how to enlarge the font size . She can now clearly seen the close captioning.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello IrisW,
      That's great! We are truly happy that your mother is now enjoying all her favorite programs and can see/read clearly the close caption. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was easy to set up. The picture is excellent. It was ready to pick up within an hour at the Best Buy store. Store personnel were helpful, courteous and efficient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveW, Awesome! Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    No Bologna

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a Sony, No Bologna! The only improvement to make is to add a decent soundbar.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, DennisB! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    50" Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is even sharper than the previous Sony Bravia we had. We don't have 4K hooked up to it just HDMI and a Bluray player but regular shows and disc's are very clear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ofchappee, Thank you for sharing this amazing review of your 50" X77L. We're delighted to hear you appreciate the superb picture and very good upscaling performance of this TV. And glad to know you've seen the overall improvements of this TV over your previous model. Thank you giving the product a perfect rating! -Enjoy! -Jess Sony_US

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