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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 472 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are pleased with the excellent picture quality, vibrant colors, and overall TV quality of the 50" Class X77L LED 4K UHD Smart Google TV (2023). Many find it easy to use and appreciate the price. However, some customers have reported issues with the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 472 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony is the best !

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased a new TV out of need, because my TV just stopped. Replaced a 10 year old TV of an off brand with a Sony - huge difference in sound, color and quality of picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gloria, You've made an amazing choice! Thank you for upgrading to your new Sony X77L. We're so happy to hear that you appreciate the excellent picture, color, and sound quality of this TV. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 50" TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is fabulous. It is easy to operate and the quality of the picture is superb. I recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ScarletBegoniaz, Great! We are happy that you find your Sony X77L TV's ease of use and picture quality fabulous. Thanks for your review and for choosing Sony! Enjoy! - Maria Sony_US

  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Sony and Google = Lucky Day

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Bought it for Brand, refresh speed, and Google TV. Didnt know that it came with 125 channels. Love it and works great with PS5 games.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ineededsomethingoutside,

      Amazing! We're thrilled that you like the picture quality, Google software, and streaming apps of the TV. It's also great that the TV works well with a PS5. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. Works very well with my Playststion 5. Picture quality is the best I have ever had. Everything looks so much more real.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeraldF, we're glad you love your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Perfect buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Tvband customer service. Love how the image looks and the tv system. It has all the apps to watch your favorite streaming services. Would change all my tvs for this one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanissaN, Awesome! We are so glad to hear that you are happy with your new TV! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Mid

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is middle of the pack to me. I was told it would interact with my PS5 better than other options which is not fully true. I believe I could have gotten the same quality with cheaper options. With that being said the display is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HunterR,

      We’re delighted to hear that you’re enjoying the display! However, we truly apologize for any inconvenience you may have experienced with the quality of the Sony KD50X77L TV.

      For optimal PS5 performance with the KD50X77L,we recommend to use Game Mode and Auto Low Latency Mode (ALLM) on the Tv. Keep in mind that TV-console interactions vary based on settings. Here are a few tips to enhance your experience:

      Game Mode: Ensure that the TV is set to Game Mode when using the PS5. This mode optimizes the settings for gaming by reducing input lag. https://helpguide.sony.net/tv/kusltnr1/v1/en-003/07-01_08-01.html?hl=game


      HDMI Signal Format: Make sure the HDMI signal format is set to 'Enhanced' for the port where the PS5 is connected. This setting supports features like Variable Refresh Rate (VRR). https://helpguide.sony.net/tv/kusltnr1/v1/en-003/04-09_02.html?hl=enhanced

      ALLM Settings on PS5: You can adjust the ALLM settings directly on the PS5 for further customization. This might allow you to change the picture mode settings while gaming. https://www.playstation.com/en-us/support/hardware/ps5-4k-resolution-guide/


      These configurations can make a significant difference in gameplay experience. If you require assistance with any steps, we invite you to contact Sony Support for tailored help. For technical support details, visit this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.

      Thank you for choosing Sony.
      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is a very nice tv. My Samsung gave out after three and a half years so I am hopeful with this Sony. It was very easy to set up and good picture and color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mpg2, Awesome! We are glad to hear that you are happy with your new TV! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great experience

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service and knowledge of all tv's and helping us meet our needs with choosing the right one for us. This tv color and brightness are great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WendyK, That's awesome! We're very happy to hear that you like the vibrant colors and great brightness level of your Sony X77L. And good to know you had an excellent customer service. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Misbehaves too much

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv image itself is great. The software that manages this tv is terrible. The built in wifi does not work and will not detect available networks. Apparently this is a common Bravia issue. The tv will switch from a current input to the home page randomly, terrible for games. The menu interface is laggy and the integration with the Sony soundbar is jumpy. Volume function is inconsistent. If this werent a smart tv, it would be great. But the software ruins the experience

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LFGF,

      Thank you for the review and we're sorry to hear what happened with your TV. Power reset the unit, simply unplug the TV and wait 1-2 minutes then plug the device back in and power on. We also recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

      https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x77l/articles/00028577

      For us to better assist you, please email us at [email protected] with the following details:

      Name:
      Best Buy Username:
      Model Number:
      Issue:
      Telephone Number:

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony never disappoints

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this tv for my bedroom. Sony never disappoints with the spectacular color, clarity and the many extras that their tvs have. I will always only buy Sony

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dcf42, Awesome! We are so glad to hear that you are enjoying your new TV! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    RonaldM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a good picture, not totally satisfied with the timer to shut TV off, other wise product is of good quality. Would highly recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonaldM, Thank you for sharing your feedback with your new Sony X77L. While we're glad you like the great picture quality of this tv, we regret to hear that you're not satisfied with the sleep timer function. At Sony, customer satisfaction is our priority. We take all feedback seriously and use it to continuously improve our products. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Full entertainment

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The image, and the possibilities to look for better entertainment with Google are awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AracelisS, thank you for your 5-star review. We're glad that the picture quality of your Sony X77L TV suits your standard of a better entertainment. Thank you for trusting Sony, and enjoy! - Maria Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Hubby buys great gift!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband bought me a tv for my room. It’s awesome. I love being able to watch my own shows. Great gift. It’s easy to use, which makes it especially nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MimiBob, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony is the Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Sony products and this TV is no different from all the other Sony products I use...excellent. The picture is clear, vivid and wonderful. I am very happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KJMc,
      Thank you for the continued trust you have put in our brand! We always strive to deliver the best quality with our products. Your satisfaction with your new TV means a lot to us. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thanks for trusting Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son needed a good quality simple tv for his PS5 and this fit the bill. Could have gone 120hz but that wasn't really necessary for the games he plays plus we had a budget to stay in.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Steve,
      Thank you for the 5-star rating! We're glad that you found the perfect TV for your son. This is definitely a great pair for PlayStation 5 with exclusive features that optimize picture quality for gaming and streaming. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 50 inch TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Great picture. The salesperson at Best Buy was very knowledgable regarding the product and assisted greatly in the overall purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carl, Awesome! We are glad to hear that you are happy with your new TV! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love Sony!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for a Sony. Smooth and no lag. Love that you have different profile for the tv settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jays, we're glad you love your new TV! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Upgrade for parent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade for existing Sony. Picture quality is excellent. Easy to use once setup for 89 year old Mother.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cozmo, we're glad you like the ease of setup and picture quality of your new TV! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv quailty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sony tv has awesome picture quality and you don't need a soundbar with this tv. I will not buy any other tv brand

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerS,

      That's great! We're glad to hear that you like the picture quality of the TV. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to replace my Philips 50 inch TV, and I know Sony is renowned for their tvs so I chose this one, honestly been very impressed with it so far

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich, Thank you for the 5-star rating! We are glad to hear that you are happy with your new TV! With the X77L, every image, alive with vivid colors! Live Color expands colors of images to the reproducible colors of the TV so everything you see looks vivid and real. Also our Motionflow XR creates and inserts extra frames between the originals. With more images seen every second, action is smoother and sharper. Thank you for choosing Sony! -Carl Sony_US

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