Customer Ratings & Reviews

Hi ChrisS,
Thank you so much for trusting Sony! Our customer's satisfaction is our top priority. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris

Hi Terrie,
Thank you for a positive feedback. We're glad to hear that you are happy with your new TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris

Hi NewTV,
Thank you for your patronage! We're glad to hear you like the X85J and bought another one for your second home. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for trusting Sony! - Kris

Hi gemicro, congratulations on your purchase! We are thrilled to hear that you are loving the picture quality of your new TV. This smart, powerful, and beautiful TV is designed for all your favorite content. The BRAVIA X85J 4K HDR LED TV is powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! Erin

Hi Vicc,
Thank you for the perfect rating! We're thrilled to hear you like your new TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris

Hello PacosToy, We are glad to know that your new Sony Bravia X85J is your third Bravia TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Your continued support means so much to us. Thank you for choosing Sony! Vincent

Hi Javier1,
Thank you for taking the time to write this review. We're glad you like your new TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony and enjoy your new TV! - Kris

Hi Volume, Thank you for the feedback on your experience with your KD50X85J. You can configure various settings related to the TV picture quality to ensure optimal viewing experience. Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option. For more details, please refer to this link:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/articles/00263533

For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.

Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam

Hi Disappointed, We regret to hear about your experience with your Sony TV. This is definitely not the customer experience we want you to have. Your BRAVIA TV works with third-party devices but the full operations, compatibilities, and features are not guaranteed. Thank you for sharing your experience and for your purchase. Regards, Vincent

Hi DDwebb,
Thank you for such a great review and recommendation! We're happy to hear your investment with the TV is worth it. Your satisfaction is our top priority. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris

Hi Daisy,

Thank you for choosing and purchasing our BRAVIA X85J 4K HDR LED TV.

We are sorry to hear that you're having an issue with Netflix. This is definitely not the streaming experience we want you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.

In the meantime, please make sure to follow the troubleshooting steps below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00230344

May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.


Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J


We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!



Sincerely,
Erin

Hi doc311,
Awesome! We're glad you are happy with your purchase and TV works great with your gaming console. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris

Hi sonytvtwbsr, Thanks for sharing your experience. We hope that you also liked your new Sony Bravia TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for your purchase. Vincent

Hi SB51, Thank you for the wonderful feedback! Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thanks for choosing Sony! -Sam

Hi UravgTechguy, We regret to hear you are having an issue with your Sony BRAVIA TV. This is usually not the case with our premium TVs. Please ensure that your TV has the latest firmware by performing a software update: https://www.sony.com/electronics/support/articles/00119543. To further isolate the issue, we can follow the guide from this link: https://www.sony.com/electronics/support/articles/00030813.

If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Vincent

Hello Wrkswellforgaming,

We do apologize for the inconvenience. If there is something that we can help you with, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Malieek, thank you for choosing and purchasing our product. We're sorry to hear this and you want to return the unit because of the picture issue with your SONY unit. If someone can perform troubleshooting from your premises, we suggest isolating the issue first by following this link:

https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00032635

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:

Sony TV Model Number:
Additional Information regarding your experience with the X85J

We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!

Sincerely,
~Earl

Hi Hello,
Thank you for sharing your experience with us. We're glad to know we were able to give you a great deal. We're sorry to hear the issue that you are having with where there are few backlight leaks from the display. The LCD screen is made with high-precision technology to achieve a high level of performance and picture quality. To achieve this level of performance, the backlight setting of the TV is set to maximize the screen brightness. However, you may notice uneven brightness on the TV when watching in a dark environment or when the screen is blank. This condition is normal and not a malfunction of the TV. If you should find this affects your enjoyment, here are few adjustments that you can do to minimize this condition.
Reduce the Backlight Level in the Picture Settings menu.
Turn the Light Sensor setting to On in the Setup menu.
Change the Power Saving setting to Low or High in the Setup menu.
Set the Picture Mode to Standard in the Settings menu.

You may also refer to this link with information on how to optimizes the brightness according to ambient light and adjust the backlight settings to display the brightest whites and deepest blacks. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00263533

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for purchasing Sony! - Kris

Hello Brian, thank you for your review.

We are so sorry if our X85J did not meet your expectations and that it had to be returned. This is usually not the case and the experience we wanted you to have on our premium TV. We are not sure what issues you have encountered. However, we do have a support website where you can find solutions for different issues.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j

We appreciate you and your feedback, and we are hoping you will consider Sony again in your future purchase!

Sincerely,

Romeo

Hi Person1,

Thank you for your review.

We are sorry if the picture quality of our X85J did not live up to your expectations. This is definitely not the viewing experience we'd like you to have on our premium TV. Because input sources vary in the quality, type, and strength of the signal being received, it is normal for the overall picture quality to differ from different TV programs or input source to input source. As you know the X85J features various settings related to the TV display such as motion settings, color, and brightness for picture quality that you can adjust according to your preferences. You may check out the following links for more details:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00263533

If there's anything we can do to help or you need more technical assistance with our product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Thank you so much for your purchase and for choosing Sony!

- Romeo