Customer Ratings & Reviews
- Model:
- KD50X85J
- SKU:
- 6454109
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, stating that it lives up to expectations and delivers crisp and clear colors. They also appreciate the ease of setup and the affordability of the TV, considering it a great value for the price. While there are a few concerns about the remote control feeling awkward in larger hands, the overall positive feedback on the picture quality, gaming capabilities, and user-friendly features make this TV a popular choice among customers.
This summary was generated by AI based on customer reviews.
Nice tv but way too thick
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I wouldn't recommend this tv is because it's very, very thick.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LVJAX, We value your input and appreciate your feedback. We are sorry if the unit is very thick for you. Despite your concern, it's good to know that you think the X85J is a nice TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony! Vincent
Disappointing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Intermittent black screen started appearing soon after buying, regardless of input. Sony support was not good at all (slow, making me do the same "fixes" over and over etc). Best Buy was great-- making exchange for another Sony model (crossing fingers it works better) as easy as possible.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Viewerfive,
Thank you for reaching out to us. We're sorry to hear what happened. This does not happen often and not the experience we want you to have with us. We're glad to know that the TV was immediately replaced for another Sony TV by the store. We greatly appreciate your feedback and we do apologize for the inconvenience. Thank you for shopping Sony. - Kris
Keeps freezing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice Tv but it keeps freezing. Rebooting it fixes the issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mario,
Thank you for choosing and purchasing Sony X85J 4K Ultra HD Google TV. While we're glad you like the features of the TV, we're sorry to hear about the unresponsive or occasional freezing issues. We value your input and appreciate your feedback. Make sure the apps are updated. Some of the common issues can be fixed by simply restarting the TV. To do that, simply press the power button for about 5-10 secs while the TV is on. You might also consider checking your internet connection speed to ensure it meets or exceeds the recommendations:
Recommended for SD quality - 3.0 Megabits per second
Recommended for HD quality - 5.0 Megabits per second
Recommended for Ultra HD quality - 25 Megabits per second
Notes
• Your streaming service provider can provide specific recommendations for their service.
• If your internet speed does not meet the recommendations, contact your internet provider for help.
If the issue still occurs, you can reset the TV back to factory settings.
If you need further assistance, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We appreciate you and thanks for shopping Sony!
Sincerely,
Jess
Broken
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke a couple days after I purchased the tv but it was good while it lasted
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
We regret to learn that your TV isn't working properly. This is definitely not the buying experience that we want our customer to have. We would like to know a little bit more detail about the situation you faced with the TV and turn this into a better experience.
Many issues can be fixed without a repair, please check the common solutions on the link below if you experience unexpected issues on your TV.
https://www.sony.com/electronics/support/articles/S1F1507
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00200862
We want to make sure you get taken care of. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
It’s a Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV. So far works well. No problems yet. Hopefully this continues
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnHolmes,
Awesome! We're glad to hear you like your new X85J TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris
- Cons mentioned:Reliability
Needs to be replugged weekly. I hate it.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a real piece of junk. It constantly wont turn on until I unplug it and replug it. It will once in a while glitch out on all HDMI ports causing random twitchy artifacts. This goes away only after unplug/replug.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
We're sorry to hear about the issue with this TV. We apologize for the inconvenience. You can isolate and resolve this issue by following the troubleshooting steps from this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00153674
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing speed love it best performance very stable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Apero, We are glad that you love the performance of your new Sony BRAVIA 4K smart Google TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Expected better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was expecting a lot more for a price tag of about 1k dollars. The TV was working fairly well the first two weeks and all of the sudden it became super glitchy. It kicks me out of the movies or series I'm watching, it takes long time to start and go to the home screen, it goes back to the homepage when you try to navigate through apps like Netflix or HBO. Honestly I have to troubleshoot the TV every time I turn it on. The image is fine, the design is okay but the TV makes it difficult to enjoy a little bit of spare time
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Julio,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with your new TV. This is definitely not the experience we want you to have with us. We greatly appreciate your effort in troubleshooting the TV. We'd like to help and do the best possible for you. May we know the source of the content you are watching? Are these apps on the TV or from an external device? For the meantime, you may perform a reset if the TV is not working properly. Please check this link for reference: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00159487
For app-related issues, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00155548
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Too Early
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this 4k uhd Television two weeks too early.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Average,
Thank you for sharing your experience with us. We're glad you like the X85J TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for purchasing Sony! - Kris
- Pros mentioned:Picture quality
not as good as samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have a ten year old samsung that had just as good of a picture and was easier to set up
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi secondrate,
We're sorry to hear that you're having issue with this TV. We apologize for the inconvenience. This TV has Help Guide. The Help Guide explains how to use this TV. You can also refer to the Setup Guide for descriptions about TV installation, and the Reference Guide for information such as specifications, and wall mounting of this TV. Sufficient expertise is required for TV installations. Be sure to subcontract the installation to a Sony dealer or licensed contractor and pay adequate attention to safety during the installation.
Please refer to the setup guide and reference guide for more details:
Setup Guide: https://www.sony.com/electronics/support/res/manuals/5024/42329395a1959531fa47149f9150cd7c/50248881M.pdf
Reference Guide: https://www.sony.com/electronics/support/res/manuals/5024/e0aaf665a8dd1179013726d177835fa8/50248841M.pdf
In any case that you need our assistance, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X85J:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Unhappy and disappointed 50 inch Sony TV customer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV was installed less than 2 weeks ago, has been functioning very poorly ever since the beginning, poor picture quality, poor picture definition, pause and freezing pictures, remote control not functioning , poor sound system , we have 2 other TVs operating concurrently with no problem but this new TV has been very disappointing, technician has been here , blamed unrelated issues the system has to be taken back for credit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nader,
Thank you for sharing your experience with us. We're sorry to hear that we were not able to meet your expectations and issues that you are having with the TV. Allow us to help make this a better experience. May we know if these issues are happening when streaming apps on the TV or from an external device? Are you using the TV speakers or an audio device is connected to the TV? The picture and sound quality may vary depend on the content being viewed and connection. You may try some steps on these links below that may help resolved picture and sound quality issues with the TV:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09.html?hl=picture+and+sound+quality
https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-04_07.html?hl=poor+picture
https://helpguide.sony.net/tv/iusltn1/v1/en-003/08-06_01.html?hl=poor+picture
To experience high quality picture on your 4K TV, please check this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00245141
To troubleshoot remote issues, please refer to this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00132426
May we contact to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Phooey
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of trash- could not get pass enter WiFi connection. Spent hours , pushed every button available, and stuck trying to connect to WiFi. All other PC in house could connect. Tech help was no help. Wanted me to take it a store- I will for a full refund. Wish they could refund the hours I spent trying to get it to do the most basic a thing a TV is suppose to do- be a television.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there,
Thank you for your review.
It is really unfortunate that you are having a wireless network connection issue with your X85J. This is definitely not the experience we wanted you to have on our premium TV. If you still have the unit, please try following the troubleshooting steps on these articles and see if it resolves the problem:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00203686
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00202038
Instructional videos:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00278644
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00269144
If the issue persists, or you need more information/technical assistance, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Case Number (if any):
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Sony Social Support
No Sound When Turning on TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is no audio every time I turn on the TV. You have to change input and then back in order to have audio. I have done a soft reset, factory reset, etc.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mickey,
Thank you for reaching out to us. We're sorry to hear the issue that you are having with the TV where there is no audio every time you turn the TV on. May we know if you are using the TV speakers or an audio device is connected to the TV? May we know how your devices are connected? For the meantime, you may follow the steps on these links below to troubleshoot audio-related issues with the TV:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00023579
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00137387
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Kris
Horrible TV
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate google tv. Inorder to use an antenna you have to use their app which you a lot less stations than a direct connect to the antenna. I cut the cable cord years aqo only have internet. My small Samsung gets over 100 channels and the antenna is on an inside area. Wouldn't recommend any tv with google tv
No, I would not recommend this to a friendBad, with glitches, look for something else.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Save money… issues with playing DolbyVision, it plays HDR OK but when I’m Dolby Vision green flickering lines while showing up on the bottom of the screen (yes, I used certified HDMI cables and Dolby Vision streaming device) Gaming mode and VRR (currently added with the firmware update) makes games and screen looks brownish. Google TV apps issues as well.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mark,
This is not the experience that we want you to have. Regarding the Dolby Vision issue you are experiencing, we are looking into performance improvements in a firmware update. In the meantime, do the following:
1. On the TV remote control, press the (Quick Settings) button.
2. Press Enter to open the Settings menu.
3. Select Display & Sound → Picture → Motion → , and then set CineMotion to Off. Make sure to use a Picture mode other than Vivid mode.
4. Follow the instructions according to the source device.
-Apple TV 4K - Go to Video and Audio screen → Match Content → Match Frame Rate → set to Off
-Amazon Fire TV Stick 4K - Go to Display and Sound screen → Match Original Frame Rate set to On. Set Dynamic Range Settings to Adaptive
*Please also check the support site periodically for status updates regarding any improvement measures. (https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j)
When using VRR function, make sure to set the HDMI signal format to "Enhanced format". You may refer to this link for more information:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-09_02.html
For apps related issues, please refer to troubleshooting steps on these links:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00108468
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00155261
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
Additional Information regarding your experience with your KD50X85J.
Sincerely,
-Ralph
Sony Social Support
Not compatible with Nvidia 30 series cards
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are planning to use this with an Nvidia 30 series card DO NOT BUY. It is not compatible. If you ask Sony or Nvidia they will say it is BUT IT IS NOT. If you take the time to do your research you will find the "handshake issue" that has gone on for years. Not cool Sony:(
No, I would not recommend this to a friendjunk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.keeps freeze up . when u change inputs hdmi to other hdmi
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had a very small screen TV before we purchased a new one. We are enjoying the clarity and quality (and size) of the picture.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frank, We are happy that you love your new Sony BRAVIA TV. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for choosing Sony! -Craig
- Pros mentioned:Picture quality
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is not only excellent value but excellent picture and amazing 4k details
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Allie,
Awesome! We're glad to hear your satisfaction with your new TV. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris
- Pros mentioned:Picture quality
Really good deal
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took a bit to tune in the picture, but very happy with end result. Google TV rocks!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GREAT, That's really good to hear! We are glad you are happy with your brand new Sony BRAVIA 4K smart Google TV, despite about your experience tuning in the picture. Your X85J is powered by our 4K HDR PROCESSOR X1, a powerful TV processing that delivers a smooth and clear picture full of rich colors and detailed contrast. With 4K X-REALITY PRO, our unique 4K database upscales all the HD content you love to near-4K resolution bringing back real-world detail and texture. Thank you for your purchase. Enjoy! Vincent