Customer Ratings & Reviews
- Model:
- KD50X85J
- SKU:
- 6454109
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, stating that it lives up to expectations and delivers crisp and clear colors. They also appreciate the ease of setup and the affordability of the TV, considering it a great value for the price. While there are a few concerns about the remote control feeling awkward in larger hands, the overall positive feedback on the picture quality, gaming capabilities, and user-friendly features make this TV a popular choice among customers.
This summary was generated by AI based on customer reviews.
TV Trade-In
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always love the consistency I get from Best Buy, which is professionalism, knowledge, and a strong corporate environment.
I would recommend this to a friendWonderful!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV for the PS5!! The 120 frames make it so worth it. I am so very happy with this television.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sirlummox66,
Perfect! We're glad to hear your enjoyable experience with your TV especially when using for gaming. We always strive to deliver the best quality to our products. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Im absolutely impressed with this especially for gaming
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandumHero13,
Thank you for such a great review! We're glad to hear we were able to give you a good match for your viewing and gaming needs. Smart, powerful, and beautiful, the BRAVIA X85J 4K HDR LED TV is designed for all your favorite content. Powered by the 4K HDR Processor X1 and TRILUMINOS PRO, picture quality comes to life with vivid color and realistic contrast. With enhanced Motionflow refresh rate technology and Google TV, your favorite content just found a new home. Thank you for choosing Sony! - Kris
Tthink twice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had a large shadow on left side. Exchanged for different one of same model. That one was too intense green. Took it back anh got different brand. 2 strikes. Didnt need a third from sony
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi X85j,
We're sorry to hear the issues that you've experience with our TVs. This does not happen often and definitely not the buying experience we want our customer to have with us. We value your input and greatly appreciate your feedback.
We do apologize for the inconvenience and hope that you will shop Sony again in the future. Thank you for purchasing Sony.
Sincerely,
Kris
Missing functions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The x85j doesn't have Dolby vision, or run at 120hz like it said it was supposed to.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bondwago85, We're sorry to hear you're having issues with the 120 Hz feature of this TV. To ensure that your source device recognizes the 4K 120Hz capability of the X85J TV, you will need to set the HDMI Signal format to Enhanced format by following the steps below:
Press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — [Enhanced format].
Also, when you watch 4K picture at 120 Hz, use a Premium High-Speed HDMI™ Cable(s) that supports speeds of 48 Gbps. Refer to the cable specifications to find out whether a cable supports 48 Gbps.
Note: 120 Hz is supported by HDMI IN 3 and IN 4.
It also support Dolby Vision. However, you cannot enable Dolby Vision together with 120 hz feature at the same time.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Stopped working after 18 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a very similar Sony television at Best Buy in April 2020. It stopped working this week; 18 months after purchase and 6 months past the warranty. 799 dollars and lasted 18 months. I called Sony and they said they could not fix it via troubleshooting and I have to find my own repair company to see if I can get it fixed. I'll never buy Sony again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JenD,
Thank you for choosing and purchasing our X85J Ultra HD Smart TV. This is definitely not the news that we would like to hear. It will depend on the issue that you're having, some issue needs to be check by our service center. Here's the limited warranty updates for our Sony products in general.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-50x85j/articles/00230321
https://www.sony.com/electronics/support/res/manuals/4595/c93100a1fe624cd97594959ae4e8b271/45953330M.pdf
If you need further assistance with the repair for your television, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X85J
Regards,
David