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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2167 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, ease of use, and 4K capabilities of this 55" TV, with many praising the color accuracy and value for the price. However, some customers expressed dissatisfaction with the remote control's design and reported occasional issues with internet connectivity and volume levels. The refresh rate also received mixed feedback, with some users finding it adequate while others desired a higher rate. A few minor concerns were also raised regarding the TV stand's design and stability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 103 Showing 2,041-2,060 of 2,166 reviews
  • Rated 4 out of 5 stars

    Nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything looks like love TV when we are watching it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Android tv's finest!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture,nice android features,and great price!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it............................................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice TV for bedeoom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase, nice TV for the bedroom.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Installers were fast, neat and pleasant.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Affordable quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit performs as advertised with no obvious flaws

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Easy to program and very good picture.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV for every kind of watcher

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, I strongly recommend this item

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sony - 55 Class (54.6 Diag.) - LED - 2160p - Smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    in setting up the TV i had to give more personal information than i wanted to share. adjusting the picture to get the colors the way i enjoy watching was a long and tedious process. I almost returned the set. Now that it's finally working the way i like, it's OK.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It's ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The T.V it's not bad but not great either. Just ok

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greattv it costs a little more but hey it's a Sony

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after salesperson sold me on the fact that this was a better tv than a Samsung 49KS8000. In my opinion, he was way off. Returned this for the Samsung and love it. This isn't a bad tv, but the Samsung blows it away in my opinion.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent but not spectacular

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent but not spectacular. While attempting to calibrate, The TV would not get bright enough. If you can get this at a good price then it may be worth it but I I am holding out for OLED. The aesthetic of the TV gets five stars though

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Menu is very slow to react at times. Very slow loading Netfix, Hulu etc. Overall picture quality is good, but nothing exceptional. Using it primarily with TiVo Bolt now so avoiding the Sony interface most of the time.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Teeshot, Your feedback is highly appreciated, it will be a big help in improving the quality of our products. You may check these links out for troubleshooting steps and for a possible fix on the issue:
      https://us.en.kb.sony.com/app/answers/detail/a_id/38403
      https://us.en.kb.sony.com/app/answers/detail/a_id/58749
      ~Ralph sony_US

  • Rated 3 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not impressed with the 4 k the picture looks great in store but most of the time it looks average at home. Also having issues with it connecting to my cable and sound bar correctly it truly has been a headache.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Remote control, Volume

    Rated 1 out of 5 stars

    The volume is bad and to complicate to figure out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is Horrible and to hard to figure out and the remote is Horrible I wish I had of stayed with Samsung smart TV

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gina343, we regret that the TV failed to meet your expectations and we thank you for taking the time in writing us an honest feedback. I can assure you that your feedback will be brought to the attention of a relevant department for further improvements. Once again, thank you for your input. Best regards, -Mark sony_US

  • Rated 3 out of 5 stars

    Ok TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If this would have been our first choice then OK but we got the Samsung first and something was wrong with the hook up so we tried the Sony and it just did not compete with it so we went back to Samsung

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great picture from Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I gave it because I think the input on the back of the tv's are of poor quality mine puked right out of the tv socket and now i can't hook up my dvd player not my surround sound.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chuy, We're sorry to hear about what happened. We value your feedback and we will surely take note of this for the betterment of our products. You may have it serviced by visiting our eservice website at https://esupport.sony.com/US/p/service.pl
      ~Ralph sony_US

  • Rated 2 out of 5 stars

    SiriusXM App Frustrated

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SiriusXM featured App does not work, after purchasing 2 Sony Bravia TVs in less than 3 weeks apart, both do not allow me to sign in with my already subscription service I had prior to my purchase. I have spent endless hours on the phone with Sony remote service, as well as SiriusXM. Poor remote Customer Services and No resolution. Several Apps. (SiriusXM and VEVO) so far do not allowing Customers with subscriptions to login. Why have it to be a featured App.? Sony Remote calls when I at work, with No common sense.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good tv don't know if it's fully a 4K tv picture is not clear when you are close to tv you can still see fussiness in the picture and the display always says 1080p

    I would recommend this to a friend
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