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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2168 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, ease of use, and 4K capabilities of this 55" TV, with many praising the color accuracy and value for the price. However, some customers expressed dissatisfaction with the remote control's design and reported occasional issues with internet connectivity and volume levels. The refresh rate also received mixed feedback, with some users finding it adequate while others desired a higher rate. A few minor concerns were also raised regarding the TV stand's design and stability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 2,167 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    the picture is very clear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the tv is super clear and easy to navigate to what you wanna watch

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Sony never disappoints me!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy sony products and I haven't been disappointed yet. This was a new model for me and the Best Buy sales rep was very courteous and helpful. Best Buy is my favorite store for electronics.. Great products and great customer service!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Stellar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up easy. Pic great right out of box. My only gripe is the remote doesn't come w voice capability like some of the functions advertise, probably w the higher end models. I'm happy w it though. My only regret is not getting a bigger one lol.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV GREAT Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a Sony TV about 3-4 years ago and haven't had any issues with the quality. This is what made me decide to purchase another Sony Television. The picture quality is great! It is an amazing product. We're very happy that we went with Sony!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Incredible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is so crystal clear it's shocking. I love the color contrast too. It really pops. I like how it automatically works with my PS4 top. The Netflix button is useful too and streaming 4K to it is seamless and super fast. Absolutely no lag

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new Sony TV. It was easy to set up and the picture is so bright and clear. The only negative is that with it on the stand and the sound bar in front of it, it is difficult to change channels sometimes. But, we work around that.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this due to my other TV that was also a Sony. The picture on this TV is so clear that I ended up putting it in as my Main TV and moving my larger Sony to the Game Room so I would have the Better Picture for my day to day viewing.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    What took me so long?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally replaced my very old DLP tv and now I wonder what was I waiting for. The picture on this SONY is amazing. It's my first smart TV so of course I'm blown away by all the capabilities. I appreciate that the remote is easy to use and intuitive. The sound quality isn't the greatest, but other than that I'm completely delighted with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this TV about 2 months ago to upgrade a 10 year old Sony Bravia 40" 1080p model. I wanted something that could support future 4K programming and have a refresh rate suitable for the Xbox One and other gaming platforms. The resolution is great if you have the correct signal. We are using HD programming through DirecTV and a 4th generation Apple TV. The setup and connection was easy right out of the box. The speaker quality is good, however we use a surround sound system instead. Viewing angle is good from various seating positions in the living room. We considered a Samsung and LG as well. Since I have had almost no issues with Sony products over the past 25 years, I decided to pay about $100 more for this TV over the competitors and I haven't been disappointed. Same Sony build quality and ease of use.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Picture quality

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has a great, crisp and clear picture. 4K is the way to go.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Color

    Rated 4 out of 5 stars

    Sony makes the best 4K TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color is great on this TV. With 4K you can see the difference.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    A great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with this TV. The picture quality, colors, brightness, 4K, number of hdmi ports, wifi....... nothing to complain about. Hung on the wall with ease bc it's so light. I would recommend to anyone who trusts SONY's quality.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    We love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It just what we wanted. Our only issue (a small one) is with the remote control. For such a SMART television, it has a pretty remedial remote. I find the buttons difficult as far as their placement. We plan to get a great universal remote.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jones2Shop! This type of feedback helps us improve our designs, thank you for time taken to share it with us.~Jeannette sony_US

  • Rated 5 out of 5 stars

    Found what I was looking for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how compatible it is with my smartphone. Great Television.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    It's a Sony

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What more do you need to say. Sony has been making great Televisions for years and they still are. Great picture definition and resolution. Smart TV menu easy to navigate and use. We love our Sony.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I am a happy camper!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am thoroughly enjoying my new TV . The color and sound are excellent. The picture is fantastic. I can watch without my glasses. Have received many compliments on my choice. The service during and after the purchase has been great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dearie, We are glad that you are happy with the unit you purchased. Your feedback is highly appreciated.Thank you for choosing Sony.-Jay sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my 5 year old, off brand TV went out, I purchased this one. Its got an outstanding picture and lots of adjustments to find the perfect setting for your liking. For the price, I don't think I could have made a better selection

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Price

    Rated 4 out of 5 stars

    great image

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    is an excelent product, nice image, good price, good sound.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Great 4K TV for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't go wrong with a Sony TV. Beautiful color. It takes a little bit of tuning the colors and brightness (15 minutes for me). But it's worth it. I have it hooked up to my THX sound receiver so don't really know how good are the speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    I love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great tv , great picture and features ! Recommended

    I would recommend this to a friend
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