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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 731 reviews

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Rating by feature

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 55" Class 4K Ultra HD TV's exceptional picture quality, vibrant colors, and ease of use. Many appreciate the 3D capabilities and the effective upscaling of lower-resolution content. However, some users find the remote control somewhat difficult to use, and a few have noted concerns about input lag for gaming. While some consider the price point high, the overall positive feedback highlights the TV's strong performance in key areas.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 731 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great flat screen tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is great. Works great except that they have not upgraded the software to be able to use Bluetooth headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Greg! Thank you for sharing your feedback with us regarding the Bluetooth capabilities, we will make sure to pass this information to the appropriate department for future reference.~Jeannette sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and good sound without a sound bar. Even in low light. setup directions could have been a little clearer but was able to figure everything out

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still figuring out sound options but the TV has a great picture. Only complaint is it won't link up with an apple phone for playback. Beyond that a great TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    In general it seems fine but pricey.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only owned for 6 weeks, but first impression is that picture quality is good but voice has a heavy bass sound that makes some voices difficult to understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not sure about getting a Sony I have been a Samsung guy for years in fact I buy a new tv every year for the last 10 years or so and never have got a Sony when I went this year feb 22 to Best Buy I was looking at the Samsung's and I was talking to the guy working and he pointed me to the Sony and I thought about it for a while and I ended buying it got it home and set up and I have not been disappointed yet I love this tv the only thing I don't like is the remote its to big and way to many buttons so that being said it a great tv and would buy another Sony Any day

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv and blue ray

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installers broke a tab on the cover for the back of the tv. Seemed in an awful hurry to just plug it in and leave. I should have really complained and got a new cover but I am sure the hassle would not be worth it. The tv is great just wish it did not have that broken piece. The blue ray works great. People at best buy were really great.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Top of the line 4k 55" tv in its class for price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No disappointments here! Gorgeous 4k picture,intuitive easy to use remote and plenty of connections for new devices as well as old.highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4K 3D TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HDR is extremely impressive, more than the higher resolution. The only downside is the shiny finish of the screen which may cause some reflection issues.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we were choosing between a Samsung and this TV and decided the features were better. We are excited about the dynamic range feature and the vibrant colors

    No, I would not recommend this to a friend
  • Pros mentioned:
    3d

    Rated 5 out of 5 stars

    Great tv with multiple technologies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome a tv that is 4K with 3D and Bluetooth ... great job Sony!!!!! It was also easy to setup and upgrade with its wireless connection to internet !

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV. Love the picture.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommend this TV. The XBR series from Sony has always been great with all the current and future hookups. Love the picture, but the sound could be better.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love this TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is fantastic. Very thin and beautiful TV with really thin bezel. I am very happy with this purchase. Delivery service was excellent and quick.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome picture!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture! Sony TV's have always been fantastic - and this one is too. The image is sharp & colorful and the TV looks great mounted on the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Exactly what we wanted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful picture and much improved sound. Great service by personnel who worked in store and Geek Squad who delivered and set up our tv and sound bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV Love Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is Amazing. Best Buy came and set it up for me with free delivery. It took me a couple weeks to get the right settings. Read through AVS forum and this TV has the best Blacks besides OLED with the right picture settings. No clouding and ghosting. Very good TV Best 4K for the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gknies,
      Good to know that you are happy with your purchase!
      Thank you for choosing Sony!
      >Joffrey sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Top HD TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony 4K High Definition Television is perfect for sporting events. Excellent refresher to minimize meteor like effect with ball movement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I decided that it was time to replace our old Insignia 40" tv which was still working great but was just old enough I could no longer get a firmware update for the TV and we decided to go ahead an put it in our bedroom. We were planning on buying another Insignia but saw the Sony and while it really was a little outside of what we wanted to spend, I am glad we got this one. I had intended to get it to watch the NCAA tournament but so far I have barely had a chance to watch the TV. My wife fell in love and she now controls it!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reviewing products in the store took the recommendation of the sales guy. So happy with the picture and not the most expensive either.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Really great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality. Sound with built in speakers isn't great, but that is not much of a surprise given the thin profile of the TV. Setup was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Heck of a tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was limited to a 55 inch tv. The picture is amazing. Built in cable management. Only thing with that, is you need to use low profile cables.

    I would recommend this to a friend
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