Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 731 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 55" Class 4K Ultra HD TV's exceptional picture quality, vibrant colors, and ease of use. Many appreciate the 3D capabilities and the effective upscaling of lower-resolution content. However, some users find the remote control somewhat difficult to use, and a few have noted concerns about input lag for gaming. While some consider the price point high, the overall positive feedback highlights the TV's strong performance in key areas.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 731 reviews
  • Rated 4 out of 5 stars

    Good smart TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First new updated technology TV in 14 years. Excellent new Sony TV reblaced a Sony Bravia. Replaced TV to stream Netflix. Geek Squad intalled new TV. Very satsfied.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great picture

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    all in all very satisfied with the tv. however one thing needs to be upgraded is the sound, tough to hear unless u turn way up. i do have it mounted flush to wall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best tv on the market

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started out with the curved version,but it had a pixel defect.tryed to other brands .but they just could not beat the oled 55.GREAT JOB LG>>

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had brand loyalty to Sony. I was tempted to go to the other side (Samsung). But you definitely get the most bang for your buck with Sony.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best picture and service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this television at Best Buy in Henderson Nevada. The most knowledgeable sales person, and great service, with delivery and Geek Squad set up.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    great images, lousy sound - Sony 55" 4k 850 model

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why would a company like Sony make such a great TV with sound capabilities like two empty tin cans with a wire attached to each? They may be creating a market for sound bars, which I find to be horrible also. The bass is irritating in my opinion on the many I have checked out. I am not sure how to answer "Would I recommend this TV to a friend." I would highly recommend the screen but I would not recommend the sounds that come out of the TV - so the answer is NO.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Broken within a year

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv but for the money it didn’t last but Sony makes great stuff! Just not this lol

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    HD content looks great; non-HD don't bother!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with viewing HD content. However, we occasionally view non-HD content which seems looks worse than on our 10 year-old Sony XBR HD TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not say enough about the service and helpfulness.of Best Buy and it's staff. The people went above and beyond to assist me. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV and Great install. Can't be any happier

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer was great and understood the process of installlng both the tv and my new stereo sytem so they could all work together. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's a SONY, what else needs be said

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought the & 70" model for the den and was so impressed that we bought the 55" version for the study. what a picture.!!!! thanks SONY.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No Manual

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the TV but there is no manual. We bought it for the Smart features but we don't know how to make those work and it's frustrating.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of this TV is amazing, better than I expected. The screen is very flat, and the quality perfect with 4K content/1080p.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The best tv I have had

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about this tv is great but the 3D is less than perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got mine open box because of being last year's model. Worth it at a discount, not as good as any of the E series Sony ones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size TV for our great room, love the Sony brand. Reliable,reasonable and good quality. Happy with the Best Buy service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome future ready 4K TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony was the pioneer in 4K and this TV definitely lives up to the hype. For the price and function, it's definitely an awesome value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The picture quality is amazing!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Ian and Nathan were true professionals. Both took great pride in their work translating to a very happy customer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality picture and sound with this TV. Ours is in a large room and plenty clear enough and loud enough for the big space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great TV

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sioux Falls store is great! Management very professional and caring. Sioux Falls Geek Squad also very good and professional.

    I would recommend this to a friend