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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 731 reviews

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Rating by feature

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers recognize the 55" Class 4K Ultra HD TV's exceptional picture quality, vibrant colors, and ease of use. Many appreciate the 3D capabilities and the effective upscaling of lower-resolution content. However, some users find the remote control somewhat difficult to use, and a few have noted concerns about input lag for gaming. While some consider the price point high, the overall positive feedback highlights the TV's strong performance in key areas.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 731 reviews
  • Rated 5 out of 5 stars

    Reliable Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clarity, durable, our favorite brand. Have not had any issues on any products from Sony.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Was seriously disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I'd suggest doing some research and watching YouTube reviews that aren't sponsored by Sony or lent to the reviewer to talk about the product as its most likely biased. Once you start seeing issues you'll realize that this model TV is overrated for the price. One of the biggest issues I have is the warping issues. I seen our unit was slightly bent if you look long ways down the top of the TV edge. Also the store model was so warped it looked as if it were a curved TV. The store rep jokingly said it's the curved model feature. Also the 3D glasses don't even come with the TV in the box! You're paying that much and they can't spare 2 pair at least? LG does with their TV's. And the quality of the TV isn't even as good as the Samsung KS8000 model, which is supposed to be a lower model line compared to Sony's D930 line. I'm sorry Sony, I tried to get on board because I love your Sony PS4, but this is just substandard and couldn't do it. Please make a better product next year that blows me away and I'll try again.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work good so far, some lines on local channels but digital channels are clear I've had it 2 weeks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best 4K LED TV you can buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this TV, after having the samsung version, I wouldn't give this one up for anything!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great picture and sound bar awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    T.V. was damaged upon opening when we got home. Returned but had to travel to seconk to pick up T.V

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great T.V.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv far exceeded my expectstions! I think this tv hit the sweet spot with quality and price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Gaming tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful graphic display, an awesome tv for gaming. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is been great. The picture is awesome. The design is great. The online interface is great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An excellent TV for the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading the reviews I decided to buy this TV. It lived up to the hype. An excellent TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second sony bravia and I love it. Customer service was not very helpful and misinformed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent TV - Value for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality.. Sony has delivered again. Only wish is for better apps in the apps market

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RSEP, Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 5 out of 5 stars

    So far we love it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we love it. Installed myself. Directions were not as clear as I would have preferred.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony 55 4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv,always been a Sony owner, my 40" was great but this 55" is great and awesome,

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HDMI connector

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HDMI connection lost signal. Tweaked it to have it work. Am replacing HDMI connector cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I you want a TV that is the best and will do what you want it to this is the TV for you.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this on sale and love it. Had couple problems with updating and tv would not turn on.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TV gets in internal loop, stop working!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While going through my first hours of use, this NEW Sony - 55" LED Smart TV stopped working, not recognizing or responding to remote control - it seemed to be stuck with some internal software loops? (Android???). Only way to get it back was to unplug and plug it again... The problem has been repeating. I then tried to eliminate the zillion applications it had running (that I did not launch..., ), however from time to time it returns to this unresponsive mode, less severe though ... with a message covering the screen that can not be removed because it does not recognize / respond to the remote control ... I am now afraid to even touch any thing on the TV remote, apart from volume... I have been consulting around about what is happening and how to make this "smart" TV to work somehow close to what is advertised... No luck so far. Certainly disappointed, to the point I wish someone could take it back...

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Worldtraveler, That's definitely not the news that we would like to hear. To isolate the issue, you may refer to the link below for troubleshooting:
      https://us.en.kb.sony.com/app/answers/detail/a_id/75917/p/61659,95543,96010,96062/c/65,66/kw/reboot%20
      ~Ralph sony_US

  • Rated 5 out of 5 stars

    Great picture, sound is not that great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV with a sound bar helps with the sound/speakers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony continues to out perform themselves!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clarity is like being right there. We have had Sony in our household for years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think Sony has a great product. I am enjoying the TV.

    I would recommend this to a friend
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