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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 731 reviews

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Rating by feature

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 3.6 out of 5 stars

  • Ease of Use

    Rating 3.5 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 55" Class 4K Ultra HD TV's exceptional picture quality, vibrant colors, and ease of use. Many appreciate the 3D capabilities and the effective upscaling of lower-resolution content. However, some users find the remote control somewhat difficult to use, and a few have noted concerns about input lag for gaming. While some consider the price point high, the overall positive feedback highlights the TV's strong performance in key areas.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 731 reviews
  • Pros mentioned:
    3d, Picture quality

    Rated 5 out of 5 stars

    Great picture, so sleek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aesthetically this TV looks great, so thin. The picture is great as well and I think it does a great job up-scaling. Sound isn't the best feature but you should be using a home theater system. Interface is good and 3-D is nice but some ghosting.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 3 out of 5 stars

    Nice but lacking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this tv after having issues with a samsung , loved the construction of the TV overall as it is just stunning but sadly the set fell short of my expectations... The android interface is slow and not user freindly as well as very laggy. The remote is very clunky and complicated compared to the much nicer samsung remote. Picture quality is just ok , watching dvd was very grainy and pixelated while even the 4k content was distorted at times and impressive at others.. overall its s beautiful tv set but under performs next to the samsung 8 series ..

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatixR6, We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. Best regards, ~Ralph sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with this purchase, it is a great tv, I will recommend this tv to all my friends, the quality is good, the colors are so bright, the images look so good, it is the perfect size to my livingoom, the camera and the sound are perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aba072,
      Good to know that you are happy with your purchase!
      Thank you for choosing Sony!
      >Joffrey sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Awesome TV but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Sony tv! Awesome quality for this being an affordable price point tv. Amazing picture quality with true blacks and bright whites. The down side to this tv is that it is very sensitive and I've had two break on me within the first month of purchase. My first tv came broken out of the box and had to exchange it on Super Bowl Sunday. The second tv broke 3 weeks later but Best Buy wouldn't exchange that tv because I was past their 15 day return policy. Best Buy had terrible customer service and that is why I gave a 4 star review instead of 5. I replaced my second tv through Sony which was very easy and they provided great service. Once the claim was processed, I had white glove tv delivery service. They came out, delivered the new tv, set it up, and took back the broken tv free of charge. They even set up my Sony sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice size, great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The xbr930d was the best hdr TV in the price range. Viewing angle isn't the widest though. It does wonderful color and picture for 4J and also upscales cable TV well. Not great 3d, but that isn't why I bought this baby. 4k and great apps.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very good UHD 4k TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It will come down to a Sony vs LG OLEV. Sticker shock was overcome when i saw it in action. Lower grade models did not compare and I don't have the $ for the 65 inch or OLEV. Picture is stunning in 4k and better than samsung and vizio which is a personal favorite. Talking to my remote was an added plus use google search functionality. The only negative is the poor speaker system. There are ample hdmi and usb ports. Also comes with applications such as kodi. Since i must use a cable box from timewarner/spectrum, i lose a bit of the built in functionality that this TV can perform, recommend to anyone, rumor has it that sony bought LG tech to put in 2017 TVs so ask your best buy technician when they assist you and for goodness sake, see it live at the store before you decide after reading reviews!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Super picture with wifi and apps built in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the picture and easy set-up. We added a compatible audio Sony 4K receiver. The Audio return capabilities of the tv and receiver greatly reduced the number of HDMI cables needed to get all the additional different stuff connected.

    I would recommend this to a friend
  • Pros mentioned:
    3d, Picture quality

    Rated 5 out of 5 stars

    Super nice TV, detail is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes the best TVs. The 3D feature will blow you away, picture is superclear, detail and sound will make you say wow. On the pricey side, but you get what you pay for, and worth ever penny. Top shelf TV, none better.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Beautiful picture right out of the box.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up and setup myself. Very easy. Wish there were more information (booklet) with the TV. Otherwise what I was expecting. Extremely happy with picture and how much the 4k adds. Big improvement over the Sony LCD I had before.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from a Samsung 4K tv and couldn't be more pleased. Great picture, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for a great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the clarity and the vividness of this TV

    I would recommend this to a friend
  • Pros mentioned:
    3d, Picture quality

    Rated 5 out of 5 stars

    I'm very happy with the television.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great purchase. Love the big size and it is a Magnolia Home Theater product. 4K and 3D. Got the sound bar to go along with it, as well as the wall mount and the screen cleaner. I look at this tv as an investment.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality, Tv

    Rated 4 out of 5 stars

    Great TV just not great enough!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a great deal on this TV and had high hopes for it. It had a great picture very sharp but the blacks faded out in the upper corners. In the end returned for an LG OLED - awaiting delivery. Loved the Andriod TV function.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi samurai, We regret to hear that your device's performance failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. ~Ralph sony_US

  • Rated 5 out of 5 stars

    Deep blacks, bright colors, excellent contrast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this 930D after a brief stint with the less expensive 850D model. The 850D was also impressive, but I'd been hoping for deeper blacks and better HDR performance. The 930D definitely delivers in both those areas while maintaining excellent color saturation and accuracy. Any content I've tried - from regular HD TV through out TiVo to 4K streaming services, to basic DVDs - has been very well reproduced. The upscaling is impressive, as is the motion handling. The dynamic contrast function uses the impressive local dimming to brighten highlights in content even with HDR encoding. The one deficit with the otherwise excellent local dimming is that bright text on a dark background does exhibit a significant halo effect. In practice it's not an issue for most content and the local dimming works well. The TV runs Android 5.01 - not up to date even by 2015 standards, but it has been solid for me and has a good feature set (built-in Googlecast support, Miracast, Google Play store apps, syncs to my Google account). The apps really do a good job rendering streaming content, including 4K which is flawless in Netflix and Amazon Video. Some minor glitches with the O/S early on seem to have resolved themselves. 3D playback has been fine with Sony's active glasses and gaming from XBOX One has been great. Some have mentioned high input lag, but I've not found this to be a problem, including in games like Halo 5 where responsiveness is important. All in all this TV is really impressive. Not 100% perfect - I wish the local dimming feature was even more localized - but pretty darn close to perfect across a very broad array of applications. All in all very happy.

    I would recommend this to a friend
  • Cons mentioned:
    Input lag, Remote control

    Rated 5 out of 5 stars

    Excellent TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent TV. The input lag was reduced by a recent firmware update making it worthwhile for games. The only drawbacks are a clumsy remote, and the relatively more white backlight patches in darker scenes.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Best Picture Ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is so crisp and clear. The blacks and grays are so sharp that even very dark scenes are easy to see. You can get larger TV's for less, but you get what you pay for. If you want the best picture then this is it!

    I would recommend this to a friend
  • Pros mentioned:
    3d, Picture quality

    Rated 5 out of 5 stars

    Perfect size smart hd tv with superb quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony 55 inch is perfect size for my condo and has exceptional quality. The depth and definition is amazing, and the 3D capability adds additional fun. Because it is "smart" I no longer need the Apple TV or Roku.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Outstanding TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing beats a Sony and this 4K 55: Sony has remarkable picture quality with lifelike color tones. Excellent contrast without the artificial, cartoon-like contrast of the Samsung line. Highly recommended TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV by far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv beats all expectations. From the upscaling and the picture quality everything just looks so crisp. This tv excels above the competition in the market.

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Sony 4K

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the most brilliant tv I've had in years. Color is rich. Everything smart is already built in and ready for use. First android tv owned and I have to say it's amazing. Clarity is awesome.

    I would recommend this to a friend
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