Customer Ratings & Reviews

This item is very well made and better than I expected

Exellent product and service, very pleased thank you

Exsuisite 50 letter minimum for a review Exsuisite

No problems; works well; only have had for a month.

Love the television and it looks great on my wall.

I got this tv to replace my Lg B7 oled (2017) because i kept hearing Sony was the best. But i saw no difference in picture quality. It was an amazing picture, dont get me wrong, but it wasnt any better than my 2 yr old tv. So if you already have an OLED i would say this isnt worth it, and to wait for newer technology tvs. I would recommend this tv to someone who is looking to upgrade from anything other than a quality OLED though.

Good tv...............easy to use.................

I rarely write reviews, but feel compelled to write one. We purchased this TV in November of 2019. The TV worked great for the most part. It froze up a few times, but didnt think it was that big of a deal. Fast forward to April, the TV began to turn on & off on its own. I tried unplugging it and still not working. Changed the batteries in the remote and still shutting off and then turning back on its own. I couldn't even get to the setting menu. So I chatted with Sony since they are not taking calls due to the virus pandemic. Sony had me do a hard reset from the buttons on the side of the TV. It still wouldnt work. Now they plan on sending a tech to fix it. I'd prefer they send me a new one. Perhaps I should have bought Best Buys extended Warranty. Meanwhile, now we're stuck at home with only 1 working TV. I was planning on buying a Sony TV for our bedroom, but I think I will go with Samsung. Not a happy customer.

Amazing tv , only problem is the volume goes down and I have to turn up the volume . Other than that amazing.

I wish that what is seen st the store is how it will look at home. No better than a tv that cost a $1000 less

Quality is very good no problem yet was wondering if price drops if I would get credit for differences

Satisfied but should of showed me more of how to operate the tv since it has so many options.

Super impressed with the TV. I was expecting a little more sound settings.

Technically difficult to learn how to use definitely has a learning curve.

A week into it, after I turned on the tv it turned itself off. Thought nothing of it but then it does it 2-3 more and there was a time when images were only displayed on 50% of the screen. I want to call best buy but just realized their exchange policy is within 14 days. I missed it by 2 days.

A REAL UPGRADE FROM MY OLD 50 INCH TV THE SMART TV IS THE BEST !

I bought this because the salesperson said it would be fine in a room with a wall of windows. Had it delivered and the picture was way too dark. Exchanged the Sony for Samsung Q9 series 8k. Couldnt be more pleased.

we were sold an in wall installation which could not be done because of water pipes in wall-- which we know were there but were not asked. We had to return unusable items for refund. Geek squad disconnected audio and did not reconnect. Geek squad sold us an extended 5 year warranty on the tv, but we have been unable to get a copy of the warranty with its specific terms (specifically coverage for burn- in on an OLED tv.

TV started malfunctioning just after Best Buy return window closed. TV will power on but no picture appears on screen. Everything appears to be working behind the scenes but screen is black. Forced resets did fix issue but even those are no longer working. Contacted Sony Support and told to enable IP control but even that is no longer working. No error messages or anything else just a black screen. Eventually screen comes on but this is unacceptable. Looks like I will be buying another tv as I wait for Sony Warranty response. Been very happy with Sony in the past, but this has been a major disappointment.

Picture is great and the most pleasing surprised is the high quality of the sound. I am hearing impaired, yet can hear and understand words well.