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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $599.99

Customer reviews

Rating 4.8 out of 5 stars with 98 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality of the 55" Class BRAVIA 2 II LED 4K UHD Smart Google TV (2025). Many comments praise the clarity and excellence of the image. Positive feedback also mentions the great sound quality. Overall, the television receives high praise for its visual performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 98 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Is The Best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Picture quality is excellent and was easy to set up. Price very reasonable for a Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MARYS,

      Thank you for choosing Sony!

      We're really happy to hear that you are enjoying your K55S20M2 TV! It's most rewarding to know that you find the picture quality excellent and that the setup process was a breeze. Thank you for your kind words about the pricing as well. We appreciate your feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Decent midrange television

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this tv to set up in my home gym. Picture and sound are both pretty good just not top end quality. Smart tv features are a little less and different than my other Sony television which was frustrating while setting it up with my sound system and Apple TV. Overall for the price it is a good television

    I would recommend this to a friend
  • Pros mentioned:
    Setup ease

    Rated 5 out of 5 stars

    Sony is the best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good TV easy to handle I like Sony they are the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alexmorrisrodrigues,

      Thanks for this awesone 5-stars rating!

      We're so pleased to hear you're enjoying your new BRAVIA 2 II—especially knowing that you find it easy to handle! It's truly rewarding that you consider our brand the best!

      Thanks for choosing Sony, we really appreciate your loyalty.

      Sincerely,
      Jenn | Sony North America. sony-global

  • Rated 5 out of 5 stars

    Great Quality At a Great Price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I only buy Sony TVs from Best Buy and they never seem to disappoint. This TV has a Beautiful Screen and Color. The set up process was quick and easy. Immediately began to enjoy watching TV. Setting up the apps was also a quick and easy process. Pleasantly pleased with the quality versus price!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TraceFace08,

      Thank you so much for your loyalty and this fantastic 5-star review! We are incredibly proud to have you as a returning Sony customer, and it's wonderful to know that we consistently live up to your expectations.

      We're thrilled you're enjoying the beautiful screen and color of your new BRAVIA 2 II. We've put a lot of work into the picture quality to make every viewing experience truly special. Your feedback about the quick and easy setup is also great to hear. We strive to make our products as user-friendly as possible so you can get right to enjoying your entertainment.

      Thank you for trusting Sony, and we hope you continue to be delighted with your new TV for years to come!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    AWESOME TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV!! Clear view and very easy set up. Hard to go wrong with a Sony. Definitely recommend and it’s worth the price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Francisco!
      Thank you for sharing your review of the K-55S20M2. It is truly wonderful to know that you're enjoying the clear view and easy setup.

      With the BRAVIA 2 II, you're experiencing a great combination of features, including its high-performance processor that ensures smooth, detailed motion, the rich color gamut that brings every scene to life, and the Acoustic Multi-Audio technology that synchronizes sound with the action on screen for an incredibly immersive experience.

      We're genuinely thankful you decided on Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sony tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is clear and picture is very clear. I wear hearing aids but the sound has been to clear I have not had to wear them while watching tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DebbieA,

      Thank you for choosing Sony!

      We're honored to hear that your K55S20M2 TV delivers such clear sound and picture quality. It's wonderful to know that the audio clarity has made your viewing experience so enjoyable that you haven’t needed your hearing aids. Thank you for sharing this meaningful feedback—it truly motivates us to continue providing products that enhance everyday moments.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    SONY!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just a great Picture! Love, sony products, Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PhilipP,

      Thanks for your fantastic review! We're very glad to hear you're enjoying the great picture quality of your BRAVIA 2 TV. It means a lot to us that you love our products and would highly recommend them!

      Thanks for choosing Sony.

      Sincerely,
      Jenn | Sony Social Media Team. sony-global

  • Rated 5 out of 5 stars

    Quality TV at a Great Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and options, especially for the price. Got this during Black Friday sale and it does not disappoint.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinC,

      Fantastic! We're thrilled that you were able to take advantage of the Black Friday deal and that the picture quality and features of your new 75" BRAVIA 2 II are meeting your needs. We appreciate the recommendation!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Great TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. The picture is beautiful. The sound is great, which is surprising for TVs now a days. The set up was easy and the tv itself is easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Revnic214!
      Thank you for your wonderful feedback on the BRAVIA 2 II TV. We are delighted to hear that you’re enjoying the beautiful picture quality and impressive sound!

      This model is designed with advanced display technology for stunning visuals and comes with clear, immersive audio to enhance your viewing experience. Plus, we’ve made setup and navigation simple so you can spend more time enjoying your favorite shows.

      We appreciate you choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony - 55" BRAVIA 2 II LED 4K UHD Smart TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Sony Bravia is well worth the money, picture is exceptional

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KEVINH,

      Thank you for choosing Sony!

      We're delighted to hear that you recommend the K55S20M2 TV as excellent value for money! It's wonderful to hear that the exceptional picture quality has made a positive impression on you. Thank you for your feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I change my Samsung fro this Sony Tv. It’s the best Tv ,great color,sound and quality.Recommended.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mariana,

      We are immensely pleased to hear that you are enjoying your new Sony BRAVIA 2 II!

      Switching TVs can be a big decision, and we are thrilled that you found the best in terms of color, sound, and overall quality. Your recommendation means a lot to us. Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great TV!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using a Sony 75” for over a year without any issues. Decided on the 55” as a replacement for an older Toshiba. The picture quality is awesome. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EdwardS,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your new 55” K55S20M2 TV is delivering awesome picture quality and living up to your long-standing trust in Sony. Your recommendation means a lot to us, and we appreciate you sharing your positive experience. Thank you for being a loyal customer!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Wall mount

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was easy to install and came with extra parts just in case the wall was hot level.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, MarkM!

      We are delighted to hear that you found the installation of your K-55S20M2 television to be easy!

      We also appreciate you highlighting the thoughtful inclusion of extra parts designed to help level the TV, which ensures a perfect installation even if the wall isn't perfectly flat. We strive to make the setup process as smooth as possible.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv is massive with amazing quality and 4k screen. The colors really pop on this tv and shows a lot more details.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the wonderful review, HannahW!

      We are so glad to hear you are impressed with your new K-55S20M2 television!

      It is fantastic that you are enjoying the amazing quality and the 4K screen. We strive to ensure our TVs deliver incredible visual experiences, and your comments that the colors really pop and that you are seeing a lot more details tell us we’ve achieved that goal.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has exceeded my expectations! Beautiful picture and quality sound. I am extremely pleased with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnson4,

      We are beyond pleased to hear that your new BRAVIA 2 II has exceeded your expectations! It is wonderful that you are enjoying the beautiful picture and quality sound. We are thrilled that you are extremely pleased with your purchase. Thank you for your review and for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Easy setup.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Added a fire stick to age additional programming. Great picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your review, JohnK!

      We are delighted to hear that you found the setup of your K-55S20M2 television to be easy and that you are enjoying the Great picture. It's rewarding to know that you are pleased with the core experience and that integrating your Fire Stick for additional programming was seamless.

      Thank you again for choosing Sony for your home entertainment!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great picture - easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture ; easy to setup and connect to my dvr and fire stick . Was considering an OLED but the price was right on this Bravia !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IanL,

      Thank you for the wonderful 5-star review! We're honored to hear that you are enjoying the Great picture quality and that the setup was so easy to connect to both your DVR and Fire Stick. We understand the draw of OLED, and we are so glad that the superior features and excellent value of the BRAVIA 2 II made it the perfect choice for your home theater.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture is almost too good. Very life like, right in your living room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryL,

      That's wonderful feedback! We are absolutely thrilled to hear you find the picture quality of your 55" BRAVIA 2 II LED TV so lifelike that it feels like the action is right there in your living room. Enjoy the immersive experience!

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Happy wife

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a no brainer , We had a Soy Bravia TV for more than 7 years. It went belly up , so we replaced , with another Sony . It was easy to order , we pick it up. My wife is happy so. I am too. Thank you Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JGMWASAWA,

      Thank you for being a loyal Sony customer for so many years! We're so glad that you chose to replace your old BRAVIA with another Sony TV and that the process was easy for you. It's wonderful to know you and your wife are happy with your new TV.

      Thanks for choosing Sony. Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Great buying experience and great TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV and great delivery experience! I held off on purchasing a new bigger TV, but when I saw this deal on Bestbuy.com, I had to purchase. The delivery experience was smooth. The set up super easy. Loving the new TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Layla73,

      What a great experience to share! We're delighted to hear you were able to get a deal and that the delivery and setup were so smooth. It's awesome to hear you're loving your new BRAVIA 2 II!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. sony-global

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