Customer Ratings & Reviews

Thank you for the feedback, Lovemytv!

We are so glad to hear you had such a positive experience with the store staff! It’s always great when a knowledgeable team can help guide you to the right choice. We’re thrilled that the S20M2 was the result of that good experience, and we hope you’re loving the picture quality on your new BRAVIA.

A big thank you to the retail team for taking such good care of you and thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Good,

We are truly heartened to learn that you are very pleased with your new BRAVIA 2 II! Providing a high-quality viewing experience is our top priority, and it is wonderful to know that the television itself is hitting the mark for you. We also appreciate your candid feedback regarding the remote control; we are always looking for ways to refine the interaction between our technology and our users to ensure every aspect of the experience is as seamless as possible.

While we have moved toward a more compact, streamlined remote design to reduce clutter and place essential functions at your fingertips, we understand that ease of use is subjective. To help with navigation, your BRAVIA 2 II features integrated Voice Search, allowing you to find content or change settings simply by speaking, which can often be much faster than using physical buttons.

Thank you for choosing Sony and for sharing your valuable insights with us.

Best regards,
Dominick

Hello Brian,

Thank you for choosing Sony!

We're elated to hear that your new K55S20M2 TV is the upgrade you were looking for and that the Sony Bravia continues to impress after all these years. Your loyalty means a great deal to us, and it’s wonderful to know our products can keep delivering quality and enjoyment over time. Thank you for sharing your experience!

Best regards,
-Fred

Hi PhilipP,

Thanks for your fantastic review! We're very glad to hear you're enjoying the great picture quality of your BRAVIA 2 TV. It means a lot to us that you love our products and would highly recommend them!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hello KEVINH,

Thank you for choosing Sony!

We're delighted to hear that you recommend the K55S20M2 TV as excellent value for money! It's wonderful to hear that the exceptional picture quality has made a positive impression on you. Thank you for your feedback!

Best regards,
-Fred

Thank you for the fantastic review, user357093!

We are so happy to hear that you love your new BRAVIA 2 TV! It’s also wonderful to know that our partners at Best Buy took such good care of you and made the pickup process a breeze.

Thank you for choosing Sony—we hope you enjoy many great movie nights ahead!

Best regards,

Gus Sony Social Media Team

Thank you for the candid and positive review, ChrisOBone!

We appreciate you sharing your experience, noting that while the setup was complex, the end result is an Outstanding TV! It's great to hear that the K-55S20M2 has exceeded your expectations and that the effort was rewarded with spectacular picture quality.

We take all feedback seriously and will certainly pass along your comments regarding the assembly process to our design team to look for ways to make it smoother in the future.

Thank you again for your patience and for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi TimW,

It brings us great joy to hear that you are so glad you chose the BRAVIA 2 II! We aim to provide a premium viewing experience with every set, and it is wonderful to know that this model is delivering exactly what you were looking for. With its vibrant color reproduction and crisp 4K detail, we are thrilled that your new TV is providing a beautiful picture for your home. We take great pride in our craftsmanship, and knowing that you are happy with the overall quality of the set is truly rewarding.

Thank you for trusting Sony.

Best regards,
Dominick

Hi Calvin,

Thanks for this fantastic review!

We're absolutely delighted to know you're loving your new BRAVIA 2 II. It truly makes our day to hear you're already thinking about your next one!

Thanks for choosing Sony!

Sincerly,
Jenn.

Hello DebbieA,

Thank you for choosing Sony!

We're honored to hear that your K55S20M2 TV delivers such clear sound and picture quality. It's wonderful to know that the audio clarity has made your viewing experience so enjoyable that you haven’t needed your hearing aids. Thank you for sharing this meaningful feedback—it truly motivates us to continue providing products that enhance everyday moments.

Best regards,
-Fred

Hello DaleF,

Thank you for choosing Sony!

We couldn’t be happier to hear that the K55S20M2 TV fits perfectly with its size, price, and warranty. It’s rewarding to know our product brings you great value and peace of mind, enhancing your viewing experience with confidence.

Best regards,
-Fred

Hi BrendaS,

We are really happy to hear that you are finding your new TV to be great overall. We appreciate your honest feedback regarding the audio performance compared to your previous model. To help you get the best possible audio experience, we recommend exploring the various sound customization settings available on this model, which allow you to tailor the output to your specific room environment. You can find a helpful walkthrough on how to adjust these settings in our guide here:

https://www.sony.com/electronics/support/articles/00302857

Thank you for choosing Sony for your home entertainment.

Regards,
Dominick

Hello AldenD,

Thank you for choosing Sony!

We're honored to hear that you enjoy the beautiful screen and easy setup of your K55S20M2 TV. It’s wonderful that the operating system works smoothly for you, making your viewing experience even more enjoyable. We appreciate your support and hope you continue to enjoy your Sony product.

Best regards,
-Fred

Hi JGMWASAWA,

Thank you for being a loyal Sony customer for so many years! We're so glad that you chose to replace your old BRAVIA with another Sony TV and that the process was easy for you. It's wonderful to know you and your wife are happy with your new TV.

Thanks for choosing Sony. Best regards, Eliab

Hi Johnson4,

We are beyond pleased to hear that your new BRAVIA 2 II has exceeded your expectations! It is wonderful that you are enjoying the beautiful picture and quality sound. We are thrilled that you are extremely pleased with your purchase. Thank you for your review and for choosing Sony!

Best regards,
Dominick

Hi JamesP,

We are delighted to hear you are having a wonderful experience with your new 55" BRAVIA 2 II TV! It’s fantastic that you are enjoying the great sound and picture quality. We also appreciate you taking the time to share your positive feedback about the Geek Squad installation team's professionalism and efficiency.

Thanks for choosing Sony. Best regards,
Eliab

Hi JocelynF,

We are immensely pleased to hear that the BRAVIA 2 II was exactly what you were looking for and that you’re enjoying the value it brings to your home. Providing a high-quality cinematic experience at a great price is something we take great pride in.

Thank you for trusting Sony!

Regards,
Dominick

Thank you for sharing your feedback!

We are delighted to hear that you are pleased so far with your new K-55S20M2 television and that you find it very nice!

We hope it continues to exceed your expectations in the weeks and months to come.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi PHINEASJ,

Thanks for the great review! We're so happy to hear that you're satisfied with your new BRAVIA 2 TV and the delivery process. It's fantastic to know you would recommend it to others, that's the best compliment we can get. Thanks for choosing Sony.

Best regards,
Eliab