Customer Ratings & Reviews

Hello Traveler,

Thank you for choosing Sony!

We're honored to hear that your K55XR50 TV is delivering the exceptional picture quality you expect from Sony. Your loyalty as a lifelong Sony television fan means a great deal to us, and we're grateful to be part of your viewing experience. Thank you for sharing your kind words!

Best regards,
-Fred

Hi CesarK,

We are delighted that you love the colors and found the 55" BRAVIA 5 easy to set up! We understand your feedback regarding the sound quality; while we aim for clear audio, the slim design of modern large-screen TVs often benefits from external support. We are happy to hear you are planning to purchase a BRAVIA soundbar! In the meantime, you can try improving dialogue clarity by going to Settings > Display & Sound > Sound > Sound Customisation and adjusting the Dialogue Enhancer or Voice Zoom feature to better suit your preferences.

Thanks for choosing Sony.

Best regards,
Eliab

Hi OwenJ,

That is absolutely wonderful to hear! We are thrilled that your 55" BRAVIA 5 Mini LED TV has the best picture quality of any TV you own. This model features our XR Processor and XR Backlight Master Drive Mini LED system, which are specifically engineered to deliver that kind of stunning contrast, vivid color (thanks to XR Triluminos Pro), and exceptional clarity you are enjoying. Thanks for choosing Sony!

Best regards, Eliab

Hi C3j1s1,

We are elated to hear that you are having an Excellent TV experience with the Sony BRAVIA 5! We are glad you find the value to be right on the money, and that you appreciate the vivid colors and sharp picture. The many amenities are designed to enhance your viewing pleasure, and we thank you for your wonderful review!

We appreciate you choosing Sony!

Regards,
Dominick

Hi Senior65,

That's fantastic feedback! We are thrilled to hear that the 55" BRAVIA 5 Mini LED 4K TV is a beautiful addition to your home and provides a sharp, clear picture with excellent sound. We're delighted that you are very pleased with your choice!

Thanks for choosing Sony.

Best regards,
Eliab

Hello BillB,

Thank you for choosing Sony!

We couldn't be happier to hear that you love your new K55XR50 TV and are enjoying its vivid colors and amazing clarity. It’s wonderful to know it’s bringing such vibrant and clear visuals to your viewing experience. Thank you for sharing your delight with us!

Best regards,
-Fred

Hi MarkP,

We're delighted to hear you love your BRAVIA 5 Mini LED 4K UHD Smart Google TV! It's fantastic that you are enjoying the great color, picture clarity, and overall quality of the television.

Thanks for choosing Sony.

Best regards, Eliab

Hello ThomasB,

Thank you for choosing Sony!

We're excited to hear that your K55XR50 TV is already impressing you with its crystal clear picture. Your early feedback means a lot to us, and we’re grateful you took the time to share your first impressions. We hope your experience continues to be just as enjoyable as you explore everything your TV has to offer.

Best regards,
-Fred

HI GenaB,

That is fantastic to hear! We are delighted that you are enjoying the bright and colorful picture quality of your 55" Class BRAVIA 5 Mini LED 4K TV.

Thanks for choosing Sony.

Best regards, Eliab

Hi Eaclark,

That's excellent feedback! We're thrilled you're enjoying the comprehensive performance of the 55" BRAVIA 5 Mini LED 4K TV, especially highlighting the great upscaling, motion processing, and brightness. We appreciate you recognizing that the premium experience is well worth the investment!

Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your positive early feedback, ConnieM!

We are absolutely thrilled to hear that you love your BRAVIA 5 television so far! It’s fantastic to know you are really enjoying the clarity—that crystal-clear picture quality is exactly what we strive to deliver.

Enjoy your new viewing experience and thanks for choosing Sony!

Best regards, Gus, Sony Social Media Team

Thank you for sharing your incredible story, PhotoGal!

We are absolutely thrilled to hear that your previous Sony BRAVIA TV provided you with 14 years of great viewing! Your loyalty means the world to us, and we are honored that you chose another BRAVIA when it was time for an upgrade.

It's wonderful to know that you are very pleased with your new K-55XR50, and are enjoying the very sharp, beautiful picture. We're also glad the setup went smoothly and that your old Sony soundbar works perfectly with the new set.

Thank you for being such a valued, long-time Sony customer!

Best regards, Gus, Sony Social Media Team

Hello TakahiB,
Thank you for your wonderful feedback! We are thrilled to hear that the K-55XR50 is a great fit for your well-lit room.

This model features excellent brightness and clarity, making it perfect for rooms with lots of natural light, all while offering great value.

Thanks for choosing Sony!
Best regards,
Estefany

Hi Keith,

We're so glad to hear you're enjoying your new BRAVIA 5 TV and that the setup was easy. It's fantastic that you're impressed with the sharp, crystal-clear picture quality. Thanks for choosing Sony.

Best regards,
Eliab

Thank you for sharing your feedback, DavidK.

We are sorry to hear that the performance of your K-55XR50 television, particularly regarding brightness and the off-center viewing clarity, has not met your expectations. We understand how frustrating it is when a picture loses its quality when not viewed head-on. Your comments on this are valuable and we will be sure to pass them to our product teams for review regarding viewing angle optimization.

We also sincerely apologize for the difficulty you encountered with the streaming setup due to the limitations of your A/V receiver lacking an eARC/ARC HDMI port. This is not the seamless experience we aim to provide.

We suggest a few potential steps that may help immediately with your current setup:

Increase Brightness: Try adjusting the Peak Luminance or selecting a brighter Picture Mode (like 'Vivid' or 'Standard') in the TV settings. Disabling the Light Sensor or Ambient Optimization features can also sometimes allow the screen to use its maximum brightness.

Audio Workaround: If your receiver doesn't support ARC/eARC, you can typically use the TV's Digital Optical Audio Out port to send audio from the TV's built-in apps back to your receiver.

If you would like direct assistance with optimizing the settings for brightness or ensuring you get the best sound from your receiver, please feel free to contact our support team.

We appreciate you taking the time to provide this detailed feedback.

Best regards, Gus, Sony Social Media Team

Thank you for the fantastic review, JeanneL!

We are absolutely thrilled to hear that your K-55XR50 television is awesome! It's great to know that you are enjoying the really bright picture and the great sound quality.

Thank you again for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hello JuanB,

Thank you for choosing Sony!

We're honored to hear that you are very pleased with your K55XR50 TV. It’s rewarding to know that your choice has brought you satisfaction, and we appreciate you sharing your positive experience with us.

Best regards,
-Fred

Thank you for the fantastic review, PatrickM!

We are absolutely thrilled to hear that you love your new television and that the picture quality is delivering outstanding colors, and is incredibly sharp and clear. That visual performance is exactly what we strive for with our screens, and your feedback is a wonderful validation of that effort.

Thank you again for choosing Sony and for sharing your experience!

Best regards, Gus, Sony Social Media Team

Hi BruceM,

Here is your answer for that wonderful 5-star review, using the first phrase from the list:

It is great to hear that you have a home full of Sony BRAVIA TVs and that you're sharing the excellent picture quality with your son and his guests! We truly appreciate your exceptional loyalty to the Sony brand.

Thank you for choosing Sony again and again. We hope your son and his guests continue to enjoy the new BRAVIA 5!

Regards,
Dominick

Hi Bone,

We are really happy to hear that the BRAVIA 5 is proving to be such an excellent tool for your day trading setup as well as your home entertainment. With the precision of our XR Backlight Master Drive™ controlling the Mini LED zones, it is fantastic to know you are getting the sharp clarity needed for detailed charts and candlesticks. Furthermore, the 120Hz native refresh rate ensures that data movements and fast-paced movie scenes alike remain incredibly smooth and responsive.

Thank you for making Sony part of your viewing experience!

Regards,
Dominick