Customer Ratings & Reviews

Hello MarkW,

Thank you for choosing Sony!

We're honored to hear that you're enjoying your new K55XR50 TV. We're glad to know that it's living up to your expectations and we hope you continue to have a great experience with it.

Best regards,
-Fred

Hi LeonaS,
Thanks for sharing your feedback with us!
It brings us great joy to hear that you are so happy with your new K-55XR50. We are glad to know it’s a great fit for your home!

This model features our powerful 4K HDR Processor X1, which makes everything you watch look sharp and colorful. It also comes with Google TV built-in, so you can find all your favorite movies and shows in one easy place.

We're glad you chose Sony!
Best regards,
Estefany

Hello LongBeachMcD,
Thank you so much for your loyal support and kind words! We are thrilled to hear that Sony flat screens have been a part of your home for 20 years and are still going strong.

We truly appreciate having you as part of the Sony family!
Warm regards,
Estefany

Hi John,

Thank you for your review! It's truly wonderful to know that you're enjoying the Sony - BRAVIA 5. We've engineered this TV to deliver captivating brightness and authentic contrast thanks to the thousands of Mini LEDs that are precisely controlled by XR Backlight Master Drive. And with support for Dolby Atmos and Dolby Vision, it truly offers and immersive viewing experience!

Regards,
Dominick

Hi Diane,

We are elated to hear that your new television reinforces your belief that you can never go wrong with a Sony!

This is the ultimate compliment, and we are incredibly proud that our products continue to earn your trust. The BRAVIA 5 is built upon a legacy of innovation and quality, and we are thrilled it meets your high standards.

Thank you for your loyalty and for choosing Sony!

Regards,
Dominick

Hi OwenJ,

That is absolutely wonderful to hear! We are thrilled that your 55" BRAVIA 5 Mini LED TV has the best picture quality of any TV you own. This model features our XR Processor and XR Backlight Master Drive Mini LED system, which are specifically engineered to deliver that kind of stunning contrast, vivid color (thanks to XR Triluminos Pro), and exceptional clarity you are enjoying. Thanks for choosing Sony!

Best regards, Eliab

Hi CharlesL,

It makes us really happy to hear that the Sony BRAVIA 5 delivers everything you expected, and that you are giving it 2 thumbs up! We are honored by your recognition that Sony has been producing great TVs for years, and we appreciate your continued loyalty and kind words. Thank you for your review and for choosing Sony!

Regards,
Dominick

Hello XavierD,

Thank you for choosing Sony!

We're excited to hear that your K55XR50 TV offers excellent quality and a screen experience comparable to higher-priced models. Your positive remarks encourage us to continue delivering great value and performance. Thank you for sharing your satisfaction with us!

Best regards,
-Fred

Thank you for the great review, Helena!

We're so pleased to hear that you are very happy with the picture and sound quality of your new K-55XR50 television, and that the size is just right for your living room.

It's rewarding to know we've provided an excellent centerpiece for your home entertainment!

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi VirginiaW,

We are so glad the installation of your 55" Class BRAVIA 5 went perfectly. It's great to know that the installer was very knowledgeable, kind, and patient, and took the time to teach you the remote.

A smooth setup and clear instruction are key to enjoying your new TV right away. Thank you for choosing Sony!

Best regards,
Eliab

Hi Bewafa,

We are very glad to hear that your new BRAVIA 5, which replaced your previous 55" Sony in your master bedroom, is delivering a better experience for you! It is a testament to the continuous advancements in our picture quality and technology, and we are thrilled you are noticing the improvements. Thank you for your continued loyalty to Sony!

Regards,
Dominick

Hi Whickz71,

It is fantastic to know that you are pleased with the performance and value of your new Sony BRAVIA 5 television.

We intentionally designed the BRAVIA 5 to offer a brilliant viewing experience—thanks to technologies like our XR Processor and Mini LED backlighting—at an accessible price.

Thank you for choosing Sony and sharing your top rating!

Regards,
Dominick

Hi FaithH,

Thank you for choosing Sony!

We're pleased to learn that you had such a positive experience with the sales team at Best Buy and the installer. It's great to know that the sales team was so helpful in understanding your requirements for the K55XR50 TV, and that the installer was proficient, neat, and gave clear explanations. Thank you for sharing your feedback!

Best regards,
-Fred

Hello KatherineW,

Thank you for choosing Sony!

We’re honored to hear that you had a smooth experience with your K55XR50 TV, including the professional installation and setup. It’s great to know our team was able to accommodate your request for an early appointment on delivery. Thank you for sharing your positive feedback!

Best regards,
-Fred

Hi JohnC,

Thank you for sharing your feedback regarding your BRAVIA 5. While we are pleased to hear that you are enjoying the picture quality, we sincerely apologize for the frustration caused by a temperamental Wi-Fi connection. A stable network is essential for the best smart TV experience, and we would like to offer some steps to help improve your connectivity.

If you are experiencing network issues, we recommend performing a power cycle on both your TV and your router by unplugging both devices from their power sources for approximately two minutes before plugging them back in. Additionally, for an optimal wireless experience, please ensure the TV is located within 25 feet of your router, as excellent signal strength is required for consistent performance. If your home layout allows for it, using a wired Ethernet connection is often the best solution, as it provides a more stable connection that is less susceptible to interference from other household devices.

For more detailed troubleshooting, please visit our support article here: https://www.sony.com/electronics/support/articles/00151038.

If the issue persists after these steps, we highly suggest reaching out to our dedicated technical support team for further assistance in resolving this for you: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Thank you for considering Sony!

Regards,
Dominick

Hi Cher,

Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your BRAVIA 5 hasn't been as easy to enjoy as you had hoped. We understand how important it is for your TV to feel effortless during daily use and have a good picture.

The good news is that your BRAVIA 5 has a wide range of customizable picture settings that you can adjust to your liking. We've included a guide below that walks you through how to fine-tune the picture so you can get the best viewing experience for your space and preferences:

Adjust the picture settings
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean

If you'd like to explore more about your TV's features, settings, and how to navigate menus, we also have a detailed online help guide that explains everything step by step:

Help Guide
https://helpguide.sony.net/tv/musltn1/v1/en-003/index.html

And of course, if you'd prefer direct assistance, our technical support team will be more than happy to guide you through the setup and how to operate the TV:

Contact technical support
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

We appreciate your feedback and hope these resources help you enjoy your BRAVIA 5 to the fullest.

Thank you for considering Sony products!

Regards,
Dominick

Thank you for sharing your feedback, HugoC.

We are very sorry to hear that you are disappointed with the picture quality on your K-55XR50 and that you found the image to be really bad/blurry, even after adjusting the settings to Vivid. This is certainly not the high-quality visual experience we intend to deliver with our BRAVIA XR televisions.

A blurry or poor-quality picture, especially on a 4K model, often points to an issue with the source material or the TV's input settings, rather than the panel itself. We recommend checking the following:

Ensure the content you are watching is true High Definition (HD) or 4K. Standard Definition (SD) content, even when upscaled by the TV, will still appear significantly less sharp.

If you are using an external device (like a cable box or streaming stick), verify that the device is set to output the highest resolution possible (4K or 1080p).

While Vivid increases brightness and color, it might sometimes over-process the image. Try switching to the Standard or Custom picture mode, and ensure that motion settings like Motionflow are set to Standard or Off, as overly aggressive motion smoothing can sometimes introduce blurriness.

If adjusting these settings does not resolve the poor picture quality, please contact our support specialists directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv. They can guide you through the settings step-by-step and troubleshoot if a hardware issue is present.

We apologize for this inconvenience and are committed to helping you achieve the gorgeous picture quality this TV is capable of.

Best regards, Gus, Sony Social Media Team

Hi KingD,

We are very sorry to hear that your new BRAVIA 5 TV has no picture. This is not the experience we want for our customers, and we'd like to help you resolve it.

First, please try a simple power cycle: unplug the TV from the wall outlet for about 30 seconds, then plug it back in. If the screen is still black, please check all of your video cables (like an HDMI cable) to ensure they are securely connected to both the TV and your source device. It's also a good idea to try a different HDMI port on the TV.

If these steps don't fix the issue, please contact our support team directly so we can provide more in-depth troubleshooting or arrange for service. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.

Best regards,
Eliab