Customer Ratings & Reviews
- Model:
- K55XR50
- SKU:
- 6623850
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the amazing picture quality and the reliable responsiveness of the 55" Class BRAVIA TV. The setup process is also considered easy and helpful. However, some customers have noted that the TV's brightness could be improved.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Nice TV, with some downsides
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color quality is really good, but the hdr is very dim, would not recommend for a well lit room.
I would recommend this to a friend - Cons mentioned:Brightness
good tv but ended up returning
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it’s a fine tv for the price but I ended up going with a different one that was brighter and more suited for what I wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dustin,
Thank you for considering Sony products.
We’re pleased to learn that you found the K55XR50 to be a fine TV for the price, although you ultimately chose a different model that better suited your brightness requirement. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.
Best regards,
-Fred
Over all good service but Management sucks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is great, the young gentleman that helped me with the purchase was of great assistance throughout the entire process. THE MAIN REASON FOR the loss of one star is management!!!!! On the app the tv was $80.00 cheaper but they were to chicken to match
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, PeterH.
We are truly delighted to hear that you find your K-55XR50 television great and that the young gentleman who assisted with your purchase was of great assistance! We rely on our retail partners to provide excellent customer service.
We are very sorry to hear about the issue you experienced with the price match and management.
Thank you again for choosing Sony for your television!
Best regards, Gus, Sony Social Media Team
Good picture and average sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got this television for my bar area and I like the bright mini led screen. Sound is average so I will be booking it up to a soundbar. Overall for mid range price on sale I would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brian, thank you so much for taking the time to share your thoughts about the BRAVIA 5! We are thrilled to hear that you appreciate the bright mini LED screen, as it truly enhances the viewing experience.
We understand that sound quality is important and pairing your television with a soundbar is a fantastic idea for elevating your audio experience. Our BRAVIA 5 is equipped with cutting-edge picture processing technology, delivering stunning colors and crystal-clear details that enhance any environment.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Picture quality
Sony Bravia Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV overall...no complaints as of yet....just purchased
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarkW,
Thank you for choosing Sony!
We're honored to hear that you're enjoying your new K55XR50 TV. We're glad to know that it's living up to your expectations and we hope you continue to have a great experience with it.
Best regards,
-Fred
- Pros mentioned:Picture quality
Nice tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv.,........................................ .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John,
Thank you for your review! It's truly wonderful to know that you're enjoying the Sony - BRAVIA 5. We've engineered this TV to deliver captivating brightness and authentic contrast thanks to the thousands of Mini LEDs that are precisely controlled by XR Backlight Master Drive. And with support for Dolby Atmos and Dolby Vision, it truly offers and immersive viewing experience!
Regards,
Dominick
- Pros mentioned:Picture quality
Sony Bravia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best TV that we have ever had. The picture is beautiful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CelinaL, thanks for this fantastic review! We could not be more pleased to learn that you're enjoying the outstanding picture quality of the BRAVIA 5 –and that you consider it the best TV you’ve ever owned! Thank for choosing Sony! Sincerely, Jenn.
New tv bedroon
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony tv is wonderful. Works well. Size is good for the room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeverlyR,
That's great to hear! We are delighted that your 55" BRAVIA 5 Mini LED TV is working wonderfully and that the size is a good fit for your room. Thanks for choosing Sony.
Best regards, Eliab
TV installation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation went perfect. He took the time to teach me the remote. He was very knowledgeable, kind and patient.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VirginiaW,
We are so glad the installation of your 55" Class BRAVIA 5 went perfectly. It's great to know that the installer was very knowledgeable, kind, and patient, and took the time to teach you the remote.
A smooth setup and clear instruction are key to enjoying your new TV right away. Thank you for choosing Sony!
Best regards,
Eliab
Excellent Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price and also got an excellent price on it during a sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Whickz71,
It is fantastic to know that you are pleased with the performance and value of your new Sony BRAVIA 5 television.
We intentionally designed the BRAVIA 5 to offer a brilliant viewing experience—thanks to technologies like our XR Processor and Mini LED backlighting—at an accessible price.
Thank you for choosing Sony and sharing your top rating!
Regards,
Dominick
Great picture!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding picture and colors. Incredibly sharp and clear. Love it
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, PatrickM!
We are absolutely thrilled to hear that you love your new television and that the picture quality is delivering outstanding colors, and is incredibly sharp and clear. That visual performance is exactly what we strive for with our screens, and your feedback is a wonderful validation of that effort.
Thank you again for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
New tv set up
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Professional installation and set up .Called to come early on day on delivery .
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KatherineW,
Thank you for choosing Sony!
We’re honored to hear that you had a smooth experience with your K55XR50 TV, including the professional installation and setup. It’s great to know our team was able to accommodate your request for an early appointment on delivery. Thank you for sharing your positive feedback!
Best regards,
-Fred
Great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with picture and sound and size is right for living room
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, Helena!
We're so pleased to hear that you are very happy with the picture and sound quality of your new K-55XR50 television, and that the size is just right for your living room.
It's rewarding to know we've provided an excellent centerpiece for your home entertainment!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
Appreciation From a Senior!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales consultant was very helpful & understood my needs. The installer was proficient, neat & gave understandable explanations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FaithH,
Thank you for choosing Sony!
We're pleased to learn that you had such a positive experience with the sales team at Best Buy and the installer. It's great to know that the sales team was so helpful in understanding your requirements for the K55XR50 TV, and that the installer was proficient, neat, and gave clear explanations. Thank you for sharing your feedback!
Best regards,
-Fred
Getting great service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product is very good, service and the salesman . Great services as soon as you open the door.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic review, JohnSullivan!
We're so pleased to hear that you are very satisfied with your K-55XR50 television and that you found it to be a very good product.
It is especially rewarding to hear your comments about the great service and the salesman at the store. We rely heavily on our retail partners to deliver a premium customer experience, and your kind words are a wonderful validation of their commitment to service.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Surprised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I ecpected didn’t meet my expectations I having trouble with the picture’s and ease of routine daily viewing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cher,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your BRAVIA 5 hasn't been as easy to enjoy as you had hoped. We understand how important it is for your TV to feel effortless during daily use and have a good picture.
The good news is that your BRAVIA 5 has a wide range of customizable picture settings that you can adjust to your liking. We've included a guide below that walks you through how to fine-tune the picture so you can get the best viewing experience for your space and preferences:
Adjust the picture settings
https://www.sony.com/electronics/support/articles/00190409?utm_source=glean
If you'd like to explore more about your TV's features, settings, and how to navigate menus, we also have a detailed online help guide that explains everything step by step:
Help Guide
https://helpguide.sony.net/tv/musltn1/v1/en-003/index.html
And of course, if you'd prefer direct assistance, our technical support team will be more than happy to guide you through the setup and how to operate the TV:
Contact technical support
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
We appreciate your feedback and hope these resources help you enjoy your BRAVIA 5 to the fullest.
Thank you for considering Sony products!
Regards,
Dominick
No picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has volume but no picture. The screen is black.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KingD,
We are very sorry to hear that your new BRAVIA 5 TV has no picture. This is not the experience we want for our customers, and we'd like to help you resolve it.
First, please try a simple power cycle: unplug the TV from the wall outlet for about 30 seconds, then plug it back in. If the screen is still black, please check all of your video cables (like an HDMI cable) to ensure they are securely connected to both the TV and your source device. It's also a good idea to try a different HDMI port on the TV.
If these steps don't fix the issue, please contact our support team directly so we can provide more in-depth troubleshooting or arrange for service. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
