Customer Ratings & Reviews

Hi Greenbaypac, Fantastic! We're truly delighted to hear about your satisfaction with the amazing picture quality and superb performance of your BRAVIA 8. Thank you so much for the perfect star review and for trusting Sony! - Romeo

Hi Leeboy,

Thank you for the 5-star rating! We're glad to hear that you like your new Sony TV. Thank you for choosing Sony!

-David

Thank you for sharing your feedback and for choosing the Sony K55XR80, Mick56! We're glad to hear you enjoyed the TV itself and found the setup straightforward. We understand your disappointment regarding the delivery and setup experience compared to your previous purchase.

If you have questions about available setup or installation options for future purchases, we recommend reaching out to the retailer directly for their current service packages. Of course, if there’s anything related to your Sony TV’s operation or features that you’d like support with, our team is always here to help.

Thank you again for your review and for being a loyal Sony customer!

Best regards,
Gus
Sony Social Media Team

Hi JuanR,

Awesome! We're glad to hear that you like the picture quality of the TV. Thank you for choosing Sony!

-David

Hi OCKathy,

Thank you so much for your wonderful review! We're glad to hear that the Sony K55XR80 TV has made such a positive impression in your family room. It's fantastic to know that the picture quality exceeded your expectations and that it's been a worthy upgrade from your previous Bravia TV.
We're honored to be a part of your home entertainment setup. We truly appreciate your kind words and support.
Enjoy your new TV!

Thanks for choosing Sony!
- Stephanie

Thank you for your fantastic review, JohnV!

We are so pleased to hear how much you are enjoying your K-55XR80 television. It is wonderful to know that you are thrilled with the accurate colors, ease of use, and the incredible sound quality. We designed this TV to provide a premium entertainment experience, and it's incredibly rewarding to know we've succeeded.

Thank you again for choosing Sony and for sharing your experience.

Best regards, Gus, Sony Social Media Team

Hi JAud,

Thank you for the purchase! We're glad to hear that you like the picture color quality and features of the TV. Thank you for choosing Sony!

-David

Hi MelissaR, We sincerely apologize for the unfortunate experience you had with the installation and performance of your Sony BRAVIA 8. It’s disappointing to hear that the third-party installation service did not meet your expectations and that you encountered multiple issues with your TV. Our team is aware of the problem and are actively working on a solution. In the meantime, we recommend trying the following steps:

Set the Bravia Sync to OFF
On the remote control, press the (Quick Settings) button and select Settings → Channels & Inputs → External inputs → BRAVIA Sync settings→ turn OFF BRAVIA Sync control
Use a CEC-less HDMI cable or adapter to prevent the TV from rebooting or restarting.
Set The SAMBA Interactive TV to OFF
On the remote control, press the (Quick Settings) button and select Settings→ System → Samba Interactive TV → turn OFF Samba Interactive TV.

We encourage you to periodically check our support site for updates regarding any improvement measures.

We are investigating the issue and working on a future software update to address it. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi KimK,

You made the right choice! We're happy to hear that you like your new Sony TV. Thank you for supporting Sony!

-David

Hi GustavoP, Thank you for your comment! We're thrilled to hear that you're enjoying the performance of your BRAVIA 8. We understand your concerns about the volume from the TV's built-in speakers. To elevate your audio experience, we suggest considering a soundbar or a surround sound system, as they can greatly enhance sound quality. We truly value your feedback and will keep it in mind for future improvements. Thank you for choosing Sony! - Romeo

Hi NelyM, Great! We're very happy to hear that you're satisfied with your purchase and you're enjoying your new Sony BRAVIA 8. Thanks for choosing Sony! -Sam

Hii Zgras1, Fabulous! Thank you for taking the time to write such an in-depth review of your experience with the BRAVIA 8. We're extremely pleased it suits your needs and expectations. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo

Hi Pastel, Thank you for your detailed review of the Sony BRAVIA 8! We appreciate your insights into the evolution of modern TVs and the impressive array of features they offer.

The BRAVIA 8 model indeed stands out with its stunning 4K resolution and HDR capabilities, providing deep contrasts and vibrant colors that enhance the viewing experience. The integration of smart functionality, including access to popular streaming services and support for voice assistants like Alexa and Google Assistant, makes it a versatile choice for any entertainment setup.

We acknowledge your point about sound quality, and while the built-in speakers are designed to deliver a good audio experience, pairing the TV with a soundbar or external audio system can further elevate the sound quality, especially in larger rooms.

Regarding the price, we understand that premium models can be a significant investment. However, the BRAVIA 8 offers an excellent balance of price and performance, making it a valuable addition to any home.

We are glad to hear that the BRAVIA 8 meets your expectations and continues to be an essential part of your entertainment experience. Thanks for choosing Sony! -Sam

Hello DebraS,

Thank you for choosing Sony!

We're thrilled to hear that the Sony K55XR80 is a perfect fit for you! It's wonderful to know that Geek Squad's delivery and setup surpassed your expectations, and that you're enjoying the breathtaking picture quality, sleek design, and exceptional audio. We're also glad you received a price drop refund from Best Buy. Your satisfaction means a lot to us, and we hope you continue to enjoy your Sony TV for many years to come!

Best regards,
-Fred

Thank you for sharing your review of the Bravia 8, ZachG. We're glad to hear that you appreciate the value it offers with its OLED panel, VRR support, and excellent picture quality. Additionally, it’s good to know that the sound quality performs well, especially when paired with compatible soundbars like the HT-A5000 and up.

We recognize that the issue of sound output reverting to the TV can be quite frustrating, and we sincerely appreciate you bringing this to our attention. Your review offers valuable insights that will help guide our efforts for improvement. To assist in resolving this matter, we recommend checking for any pending updates and following the troubleshooting steps outlined at this link: https://www.sony.com/electronics/support/articles/00020051.

We also understand your concerns regarding the availability of HDMI 2.1 ports. While the Bravia 8 may not feature four full-bandwidth HDMI 2.1 ports, please rest assured that the VRR (Variable Refresh Rate) feature is still available in accordance with the eARC specifications outlined in HDMI 2.1 standards.

We genuinely appreciate your feedback and are committed to continuously enhancing our products to better meet customer needs. Thank you for your thoughtful review and for choosing our brand!

Best regards,
Gus

Hi ConnieV, Thank you for your wonderful review of the Bravia 8! We're thrilled to hear that you are enjoying the gorgeous color, exceptional clarity, and ease of setup and customizability with the intuitive remote. It's great to know that you found the sound quality very good and decided to enhance your experience further with a Sonos soundbar. We appreciate your feedback and are delighted that you love your new TV! Thanks for choosing Sony! -Sam

Thank you for your fantastic feedback on the K-55XR80, GordonM! We are delighted to hear that you love the color and sharpness of the picture and that you consider it one of the best on the market. We feel privileged to know that you believe Sony keeps setting the bar higher, as our goal is to continuously innovate and provide an exceptional viewing experience.

Thanks again for being a Sony customer!

Best regards,
Gus Sony Social Media Team

Thank you for your incredibly detailed and honest feedback, DaveK. We're sorry to hear that your experience with the K55XR80 hasn't fully met your expectations, especially after being accustomed to your previous TV for so long. We truly appreciate you taking the time to share your thoughts, as they are crucial for our product development and for helping other customers make informed decisions.

We understand your feelings about the visual differences between your old LED and your new OLED. The characteristics you describe—the glossiness and lack of "graininess"—are indeed features of OLED technology, which aims to provide perfect blacks and stunning contrast. We recognize that this "new look" can be a significant adjustment for those used to the visual characteristics of LED panels. We also appreciate you bringing the issues with older black and white movies to our attention.

Regarding your comments about the reflections, you're right that OLED screens, with their deeper blacks, can sometimes show reflections more than some LED models. Our newest screens do incorporate advanced anti-reflection technology, but they still operate best in environments where you can control the light. We understand your frustration, and we'll be sure to pass your feedback on to our engineering team.

We also want to help with the setup issues you're experiencing. It sounds like you've had a frustrating time getting your TIVO and Blu-ray player connected, and we sincerely apologize for that. Our support team can walk you through the correct settings and help you get both devices working seamlessly without having to switch cables or risk your current setup. It's a much easier process than you might think, and we want to ensure you can enjoy your Blu-ray movies. You can connect with them directly at this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.

Finally, we hear your comments about the sound quality. Many TVs today, both LED and OLED, are designed to be thin, which can sometimes impact the built-in speaker performance compared to older, thicker models. We're sorry that the sound quality wasn't what you expected and that you feel the need to purchase a soundbar. Your feedback on this is incredibly valuable, as it helps us understand the importance of sound as a standalone feature.

Thank you again for your valuable insights and for your recommendation, despite your challenges. We are committed to using feedback like yours to improve our products and services.

Best regards, Gus, Sony Social Media Team

Hi Smith!
We are so glad that you're happy with your new TV. We put a lot of work into the BRAVIA 8 and it's awesome to know that our efforts in creating a cinematic experience at home are paying off. That's why we included features like the Acoustic Center Sync, so you can enjoy high-quality sound from your TV's built-in speakers.

Thanks for choosing Sony!
Best regards,
Estefany