Customer Ratings & Reviews

Hi LewisP, Awesome! We are so glad to hear that you are happy with your new TV! With the A75L, you can see every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR™, maximizes picture quality for incredible realism. XR Clear Image reduces noise utilizing zone division and dynamic frame analysis, and minimizes blur. Thank you so much for choosing Sony! -Carl

Hi WVURX, Thank you for the 5-star rating! We are glad to hear that you are enjoying your new TV! With the A75L, you can see every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR™, maximizes picture quality for incredible realism. XR Clear Image reduces noise utilizing zone division and dynamic frame analysis, and minimizes blur. Thank you so much for choosing Sony! -Carl

Hi AaronB, We are so glad to hear that you are happy with your new TV! With the A75L, you can see every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR™, maximizes picture quality for incredible realism. XR Clear Image reduces noise utilizing zone division and dynamic frame analysis, and minimizes blur. Thank you so much for choosing Sony! -Carl

Hi Nighthawk, Thank you for the 5-star rating! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl

Hi node,

Thank you for the review and we're glad to hear that you like the TV. We greatly appreciate your feedback and we understand your concern. For your information, if you press the "Menu" button on the remote, it will make a number pad appear on your screen when needed. We appreciate the 5-star rating and thank you for choosing Sony!

-David

Hi DennisjT, We are glad to hear that you are enjoying your new TV! With the A75L, you can see every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR™, maximizes picture quality for incredible realism. XR Clear Image reduces noise utilizing zone division and dynamic frame analysis, and minimizes blur. Thank you so much for choosing Sony! -Carl

Hi MitchE, We are sorry to hear that the A75L TV did not meet all of your expectations and had to return the TV. The A75L supports Apple TV, Apple Homekit and Apple Airplay. We hope that you consider Sony again in your future purchases.

Regards,
Carl

Hi JoseF, Awesome! We are so glad to hear that you are happy with your new TV! With the A75L, you can see every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR™, maximizes picture quality for incredible realism. XR Clear Image reduces noise utilizing zone division and dynamic frame analysis, and minimizes blur. Thank you so much for choosing Sony! -Carl

Hi Blake, We're very happy to hear that! Good to know that you're enjoying your new Sony A75L.Thanks for choosing Sony! -Sam

Hi Fredric, Awesome! We are glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl

Hi AJdanker,

We are very sorry to hear about the issue your parents are having with their BRAVIA XR A75L OLED TV. We understand how frustrating it is when a product stops working so soon after purchase, and we want to help resolve this for you.

Please try the troubleshooting steps in this article: https://www.sony.com/electronics/support/articles/00153674.

If those steps do not resolve the issue, please contact our support team directly via this link for further assistance: https://us.esupport.sony.com/support/s/support-contact.

Hours of Operation

Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET

We hope we can get this resolved soon for you and your parents.

Thanks for considering Sony products.

Best regards,
Eliab

Hi JoshueM, We are sorry to hear that the A75L TV did not meet all of your expectations. We appreciate your feedback as this will help improve our product. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi Paul,

We regret to hear that you are not satisfied with the TV. For optimum performance, make sure that the software version of the TV is up-to-date. You may refer to this link for more information:

https://www.sony.com/electronics/support/articles/00028577

These steps may also help resolve the issue:

Check the connection and position of the antenna and peripheral devices
-Check the antenna/cable connection.
-Keep the antenna/cable away from other connecting cables.
-When installing an optional device, leave some space between the device and the TV.
-Make sure that the antenna is connected using a high quality 75-ohm coaxial cable.

Check the [Motion] setting
-Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [Motionflow] — [Off].
-Change the current setting of [CineMotion] to [Off].
Press the (Quick Settings) button on the remote control, and select [Settings] — [Display & Sound] — [Picture] — [Motion] — [CineMotion].

Perform a power reset
-Turn off the TV.
-Unplug the television power cord (mains lead) from the electrical outlet.
-Let the television remain without power for 2 minutes.
-Plug the power cord (mains lead) back into the electrical outlet.

Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi JamesW,
Thank you for taking the time to share your feedback about your experience with the XR55A75L TV. We sincerely apologize for the issues you've encountered with picture quality.
It’s important to us that our customers enjoy the best possible viewing experience, especially when it comes to sports. We recommend checking for any software updates or resetting the picture settings to their defaults.

To check the software version: https://www.sony.com/electronics/support/software/00294706?utm_source=glean
To reset the picture settings: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html?hl=reset

If you continue to experience problems, please reach out to our technical support team https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
They would be more than happy to assist you further and help troubleshoot the issue to enhance your viewing experience.

Thanks for considering Sony products and we hope to resolve this matter for you soon.
Best regards,
Stephanie

Hi BrendaC,

This is not the experience that we want you to have. Sony's commitment to customer satisfaction is our top priority.

Performing a power reset on your TV may resolve this issue if it's caused by a temporary malfunction:

-Unplug the TV power cord from the wall outlet (or from the back of the TV or power adapter if the power cord is detachable and accessible), wait two minutes, then plug the power cord back in.

Note: If your TV power cord is completely inaccessible, you may be able to disconnect the power by temporarily turning off the circuit breaker switch to the power outlet used by your TV.

Check if any devices connected to your TV are causing an issue (such as a malfunctioning device or a data communication issue):

-Turn off the TV.
-Disconnect all devices (including any external USB devices, hard drives, and all HDMI-connected devices) from the TV.
-Turn on the TV and check if the issue goes away (which means the TV is not the cause). If the TV is working, continue with the steps to help identify the cause.
-Reconnect your devices one at a time to your TV, testing the TV after connecting each device.
-If the indicator starts blinking after a certain device is connected, check that device for an issue.

Hope this helps. The TV comes with a 1-year manufacturer's limited warranty. If still not resolved, please contact our product support team via phone call or chat through this link:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

Sincerely,
-Ralph

Hi DavidW, Thank you for your feedback on the Sony A75L. We're sorry to hear that your gaming experience was not as expected. The A75L is designed to enhance gaming with features like 4K/120, VRR, and ALLM. There's also the Game Menu function that puts all your gaming picture settings and exclusive assist features in a single, easy-to-manage interface. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Regards,
Sam

Hi LouiseC, We are sorry to hear about what happened with your Sony TV. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hi MrpePe, We're sorry to hear that the brightness level of the Sony A75L did not live up to your expectations and it had to be returned. This is definitely not the news that we would like to hear.

There are various settings that can be configured in [Picture] settings to improve the overall picture quality and the viewing experience on your Google TV. More information about the picture adjustment settings of the TV can be found on the link below:

REF: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.

Regards,
Sam

Hi KeatonF,
Thank you for reaching out to us. We're sorry to hear that your TV wont turn on and blinking 4 red lights after a month of use. This is definitely not the news nor experience we want you to have. Allow us to help troubleshoot the issue.

Please try some solutions below:
Performing a power reset or restart of your TV may resolve this issue if it's caused by a temporary malfunction.
Unplug the TV power cord from the wall outlet (or from the back of the TV or power adapter if the power cord is detachable and accessible), wait two minutes, then plug the power cord back in.
Check if any devices connected to your TV are causing an issue
For reference: https://www.sony.com/electronics/support/articles/00153674

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris