Customer Ratings & Reviews
- Model:
- XR55A80K
- SKU:
- 6502610
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55" Class BRAVIA XR A80K OLED 4K UHD Smart Google TV's picture quality, describing it as unmatched, stunning, and amazing. They also appreciate its color, easy setup, gaming features, OLED screen, and sound quality. While some have concerns about the remote control and warranty, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Deffinitely a Best Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding picture with easy controls and great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeoF, Great! We're happy to hear that you are enjoying the picture, sound quality, and ease of controls. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! Erin
- Pros mentioned:Picture quality
Beautiful Technology
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it, it's incredible! Such fantastic quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicholasC, Thank you for the amazing review! We're glad to hear you love the incredible picture quality of your Sony A80K. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
- Cons mentioned:Remote control
No user manual
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Few glitches... find navigating around the remote was frustrating... no user manual....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Washer,
Thank you for your time writing this review. We are sorry to hear some issues that you are experiencing with the TV and your difficulties in navigating using the supplied remote. We are sorry but the TV does not come with a printed manual. However, Manuals and Help Guide can be found on our Sony Support Site through link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/manuals
You may also check these links below about the function features available on your Google TV and function buttons of the remote:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00256290
https://helpguide.sony.net/tv/jusltn1/v1/en-003/01-07-04_01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
excellent tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent the best tv in the world and I have. 3 stars beacuse this store dont include box manual and vesa adaptor
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelP, Awesome! We're glad you like your new Sony A80K. And we're sorry to hear that your TV doesn't come with a manual. And please note, this TV doesn't come with a VESA adaptor. Please reach out to Bestbuy or your authorized dealer for further assistance.
You can also visit our Sony Support website at https://www.sony.com/electronics/support to download the help guide and look for additional information about your product.
With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
Buy Sony - 55" class BRAVIA XR you'll not Regret!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we're happy to send our TV in our country, Philippines! We got the latest one...Thank you very for your nice, good and well convincing person sales rep Kevin...He's one of your asset in your company.. Good luck and always keep up the good performances. Again, Thank you very much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HURRAY, You've made an excellent choice! And we're glad you had such an amazing shopping experience. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Good to go
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice color and picture quality but the sound is just fair even with the sound bar
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonytv, We're very grateful for this positive feedback! Glad to hear you like the color and picture quality, great built-in speaker sound, and overall features of your new Sony A80K. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
Loosing confidence in Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to replace the first one as it kept locking up and deleting apps. While the replacement has preformed better, I am starting to notice issues with this one as well. It recently froze-up and had to unplug it to reset it as it would not respond to the remote. There are some resolution issues as well that I am trying to determine if it is the TV or the streaming source.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PeggiJ, Thank you for upgrading to your new Sony A80K! We're sorry to hear you're having some freezing and resolution issues with this TV. This is definitely not the experience we want you to have. Please allow us to help you and turn this into a better experience. If the TV freezes, follow the troubleshooting steps on the link below to resolve the issue:
https://www.sony.com/electronics/support/articles/00141896
We also want to know more about the resolution issue that you're experiencing so we can better asssit you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Do not know what is being requested with “title”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issues with an impractical remote control as one can not select a particular channel number.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephenL, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the supplied remote of your SONY unit. You can press the 123 (Control menu) on the supplied remote to display the control menu which includes number keys. Please check this link for more details:
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
So so
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not that great of a tv better option out there
No, I would not recommend this to a friendNot a great tv. Recommend the LG C2 series.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this TV. I found the motion processing effects nauseating and the picture did not look great when turned off. Cable management in the back was ridiculous. Tried a Samsung and also didn’t like it. Ended up with the LG C2 and personally think it is better in every way for the same price if not cheaper.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DWP5000, We're sorry to hear that you are not impressed with the picture quality and design of the TV. There are few preset picture settings available in your TV menu that you can choose from and you can also manually adjust these picture settings based on your preference. We hope that you'd still consider our products in your future purchases. Thanks and regards, -Craig
TV lack ability to select DVR as input.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was delivered and hooked up to my AV receiver. The hook-up went fine and it works great with my existing surround sound system using my Cox cable connection. However I cannot find a way to select my DVR as input. I was told that this TV would work like the Sony TV it is replacing but this one does not allow my to select the DVR as input. My earlier one did. I am disappointed.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BobZ, Thank you for the feedback on your experience with your new Sony A80K. While we're glad it works great with your existing surround sound system, we regret to hear you're having an issue selecting your DVR input. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below:
https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-09_01.html
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00231275
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Wonderful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality! Outstanding sound. Great product. Well worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wesilas, Thank you for the awesome review! We're pleased to hear you like the stunning picture, outstanding sound quality, and you feel that the A80K is worth its price. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Great picture and sound for the first 2 hours
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV based on picture and sound quality plus it is a Sony. This was purchased 12/18 around 12 noon. I installed it where my Samsung 50" was wall mounted over the mantle. It worked great, picture and sound were wonderful...for about 2 hours. Sitting down to watch some football, the screen went blank, no sound. All I got was 5 blinking lights where once was an off white light was. I unplugged for about 5 minutes, plugged back in and nothing except the blinking red light five time. I'm returning it this afternoon for another just like it and hoping this was just a Monday or Friday build and doesn't happen again. On this review, I'm posting would NOT recommend purchase. If the second one makes it longer and no issues, I'll modify or review again with updates
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VickieA,
Thank you for choosing and purchasing our XR A80K 4K HDR OLED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
If the TV is still with you, please try this troubleshooting steps on how to isolate the issue. Disconnect the TV from the network. If using a wired connection, disconnect the LAN cable.
If using wireless connection, turn off the router and the modem. Turn the TV off and unplug the power cable from the power outlet and then disconnect all connected devices from the TV. Wait 1-2 minutes then plug the TV back in and power on.
If the issue is still unresolved, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
No Spectrum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love evertyhing about this TV but it doesn't support Spectrum without a lot of hassles!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NancyS,
Thank you for the review and we're glad that you love the television. Unfortunately, the Spectrum TV app is not available. However, you can use the built-in Chromecast feature to cast the content from the Spectrum TV app to the Sony TV.
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00135368
Your new BRAVIA A80K TV has an intelligent TV processing technology with Cognitive Processor XR that delivers natural and realistic picture quality. You will also enjoy streaming high-quality 4K UHD quality movies with the BRAVIA CORE app. Thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
Not what I've expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV had software problems upon arrival and it was not functioning properly. Software still slow to respond and the performance is not what I've expected. Picture quality, dolby, and other features are good so that's an advantage when compared to others, but still not for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SuzyK, Thank you for the feedback on your experience with your XR55A80K. While we're glad you like picture quality, Dolby Vision, and overall features of this TV, we regret to hear about the slow performance issues you're having. This is usually not the case for our TVs nor the experience we want you to have. To ensure optimal performance, please make sure that the firmware is up to date. Also, most issues can be resolved by following easy troubleshooting steps on the link below:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00200862
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR55A80K:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Ridiculous service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was delivered Apr 2, 2023. Called it in Broken on July 8. Was told service was scheduled for July 12. No show. Called again was told they changed the date to the 19th! Again no show! I've spent approximately 4 hours back and forth with their agents. It’s a broken record. No customer satisfaction in sight. Now I have to call back again to schedule the repair! As a Best Buy "Total" member I find this totally ridiculous. Never again with this Corporation.
No, I would not recommend this to a friendBest tv store around
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony TV is excellent, price was fair, tecks are great, no compaints with this company, took away 2 old tv sets no extra charge, encouraged to call if i had any problem with the tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi besttvprotector, You've made an amazing choice! We're very happy to hear you had such an excellent customer service experience. And with the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
$1400 loss... Disappoiting Sony TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV had issues soon after installing it. We have AppleTV, and when we connected to it, occasionally a static screen appeared before connecting. Then about a month later, the colors started to blur a bit but then went back to normal. Now, the TV has shut off completely, and blinks a red signal 5 times. We have tried troubleshooting and factory resetting it to no avail. Shame on me for not purchasing the BB 2 year replacement plan. I dont have the time or energy to find a service person for Sony, box it up, and take it to get repaired. Just going to take this as a $1400 loss. ALWAYS GET BEST BUY'S COVERAGE!! Lesson learned.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardA, We’re sorry to hear you did not have a great experience with your Sony A80K. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR55A80K:
In the meantime, please try to follow the additional troubleshooting steps on the link below to better isolate the issue.
https://www.sony.com/electronics/support/articles/00153674
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Sam
Sony TV Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are loving our new TV. We really like the simplicity of the remote. The Geek Squad technicians did a great job of setting it up for us.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WayneR, We're glad to hear that you love this TV.
With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Thanks for choosing Sony. Jay
Manny! Happy customer !
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service salesperson very helpful! I got a great deal! and went back for a price match and received great service very happy Thanks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Veryhappyclient, Excellent service! We know for sure that you are enjoying this magnificent TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! Erin