Customer Ratings & Reviews
- Model:
- XR55A80K
- SKU:
- 6502610
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the 55" Class BRAVIA XR A80K OLED 4K UHD Smart Google TV's picture quality, describing it as unmatched, stunning, and amazing. They also appreciate its color, easy setup, gaming features, OLED screen, and sound quality. While some have concerns about the remote control and warranty, the overall sentiment is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
1 year old and TV just died
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is over a year old and won’t turn on at all. It shows a quick bar in the middle and immediately shuts down. My son counted the red blinks and determined it says bad board! What a waste of $1,700.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Hate Google TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy. with Google TV, My apple tv remote does not show volume adjustments. Wish I could exchange it for an LG. Picture is better with Apple TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankR,
Thank you for your time writing this review. We're sorry to hear we were not able to meet your expectations with the A80K TV. Allow us to help make this a better experience. If the source device volume is not displaying on the TV screen, the function availability will depend on the external device. To isolate the issue, please try to connect a different device and check if the issue is the same. If not, the problem might be from the settings of your Apple TV box. Also, make sure that the Apple TV remote is working properly. Please contact your Apple TV support for further assistance.
With regard to the picture quality, the TV display may vary depending on the source, connection, and content your are watching. However, this TV has picture setting which allows a wide array of changes to color, contrast, motion settings, and brightness that can improve the viewed content on your TV. For more information on how to adjust the picture settings and enhance your viewing experience, please check this link: https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00263533
You may also refer to this link on how to experience high quality picture with your 4K TV:
https://www.sony.com/electronics/support/articles/00245141
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris
Check the merchandise.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv said it was in perfect condition but when we set up the tv the screen had a dent on it which could be seen through the reflection and the geek didn’t even set up my sound bar.
No, I would not recommend this to a friendSony Bravia 55 inch oled tv is a great system
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a tv of the future. Very nice product...Great resolution and the HDR video, if there is ever a source is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveP, Thank you for the amazing review! We're pleased to hear you like the great 4K resolution, HDR feature, and overall picture quality of your Sony A80K. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
Sony, worst purchase of my life
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not believe that the display panel got damaged (with no reason) and stopped working after only two years. Sony does not replaced them, so worst purchase of my life!
No, I would not recommend this to a friendSony 55”
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced a recently purchased LG television my mother was unhappy. So we replaced it with a Sony and she is very pleased so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MothersClock, We are glad to know that your mother is very pleased with her new Sony BRAVIA 4K smart Google TV. Our A80K TV has an intelligent TV processing technology with Cognitive Processor XR that delivers natural and realistic picture quality. She will also enjoy streaming high-quality 4K UHD quality movies with the BRAVIA CORE app. Thank you for trusting Sony! Vincent
This is my 2nd one, I love this TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd one, I love this TV. I purchase this TV for my daughter because this is the best quality TV for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi babirusa, That's awesome! Thank you for purchasing your 2nd Sony TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is excellent. I Don't believe we get the full 4K with mediacom, but it is still much better than we had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dissapointed, Thank you for the 5-star rating! To enjoy watching a High-quality 4K picture, a Premium High Speed HDMI 2.0b or 2.1 Cable that supports speeds of 18Gbps min to 48Gbps is required.
Also, please make sure set the HDMI signal format to "Enhanced". To change the HDMI signal format setting, press the (Quick Settings) button on the remote control, then select [Settings] — [Channels & Inputs] — [External inputs] — [HDMI signal format] — [Enhanced format]. For more details, please refer to this link:
https://helpguide.sony.net/tv/iusltn1/v1/en-003/04-09_02.html
With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
Nice tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice tv. Total tech set it up, efficiently and cleanly. Smart, nice guy, very patiently explaining what I needed to know.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NellBell, Thank you for purchasing the Sony A80K! Glad to know you had such an amazing customer service experience. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
sony 55
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the tv is wonderful the clarity is great, and the size is perfect for my Livingroom, i would recommend this tv to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hpphoto, We're very happy to hear this feedback! We're very pleased to know you like the picture clarity and the size fits perfectly in your living room. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
High Quality TV but…
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Sony TV; however, I was disappointed that we have to use Roku or Apple TV in order to access Spectrum TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertH, Thank you for the 5-star rating! We're thrilled to hear you love your new Sony A80K. Spectrum TV app is not currently available to download on Google Play Store on this TV. But, you can also use your mobile device to cast Spectrum TV content from your smartphone to this TV.
With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
AMAZING
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Total..TOTALLY LOVE this TV… but make sure you also get 4K hdmi cable if u plan on hooking up your satellite system
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GREAT, We're very grateful for this positive feedback! With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
Good TV bad condition
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the TV, it was an open box and said it was in excellent condition however, it wasn’t. It has a dent and big scratch on the side of the TV and it’s wavy when you run a rag I er the screen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rosie, While we're glad you love your Sony A80K, we regret to hear that your TV arrived in a bad condition. Please try to contact your dealer for further assistance in replacing the TV. We also want to make sure that you’ve been taken care of by your authorized dealer. Should you need any assistance in the future, feel free to reach out to our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
- Cons mentioned:Screen
Sony tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Bravia tv we bought and had to take back because of screen failure. Will not buy again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelL,
We regret to hear that you had a screen issue with your second BRAVIA and you had to return it. That was definitely not the customer experience we wanted you to have. We take all user input seriously and will make sure your comments reach the appropriate person. We hope you will consider Sony again in your future purchase.
Sincerely,
Vincent
Great picture at affordable pricing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great display, great price. Normally go for Samsung, but happy with my choice of TV on this occasion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewE, we're glad you are happy with the picture quality of our product. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing SONY. ~Earl
OLED
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful Display very easy to use… 2nd Sony OLED I’ve bought this year… Xbox Series X works great with it also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coil, You've made a great choice! We're glad you like the beautiful OLED display, ease of use, and it works great with your Xbox.
With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV - Great Service - Did not need the new wall mount - waiting for the credit on the wall mount.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nancy, We're very grateful for this positive feedback! Good to hear you had such an amazing customer service experience. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
Good tv, set up was lengthy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Set this tv up yesterday . Issue with Apple TV app not verifying took me a while to resolve, seems it was a known issue. I ended up updating the tv software and tried again and it worked. I’m only giving this 3 stars as I have a 2.1 hdmi cable but I don’t think the tv is recognizing it as picture could be better in some instances. It isnt recognizing the cable somehow so I need to figure that out. It is a nice tv but set up is lengthy . Not sure this is much better than my old Samsung which was $1000 less in price. I’ll give it more time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .hi JCjupiter, Thank you for the feedback on your experience with your new Sony A80K. We're sorry to hear you had some issues setting up the Apple TV app, but good to know you were able to resolve it by updating the TV's software. You can also find additional information on this link if you experience Apple TV access or connection issues:
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00260396
Features such as 4K120/VRR/ALLM/eARC are supported on HDMI IN 3 and IN 4. we recommend connecting your 2.1 HDMI cable to to either HDMI 3 or 4 to ensure you're getting these features.
Please note: eARC is only supported in HDMI 3.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. You can also email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
New tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are enjoying our new 55 inch television. The tech guys that set it up and hung it did a great job.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gail, Thank you for the amazing review! We're glad you're enjoying your new Sony A80K. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam
Owner
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second generation of Sony Bravia TVs, I’m still impressed but awed by the technology progression.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Number1coach, Great! We're glad to hear from a loyal Sony customer such as yourself. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam