Customer Ratings & Reviews

Hi Paul, we're sorry to hear that the TV did not meet your expectations. This is definitely not the experience we'd like you to have. There's good news, however. You can configure the settings to suit your viewing preferences.

Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi Just, We regret to hear that the picture quality of your Sony A80K did not meet your expectations and it had to be returned. There are various settings that can be configured in [Picture] settings to improve the overall picture quality and the viewing experience on your Google TV. More information about the picture adjustment settings of the TV can be found on the link below:

REF: https://helpguide.sony.net/tv/iusltn1/v1/en-003/01-03-09_01.html

And also, this TV features premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience.

For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam

Hi WorstBuy, Thank you for purchasing the Sony A80K! While we're glad you're enjoying your new Sony TV, we regret to hear you had such a horrible experience with the Best Buy installion team. Rest assured, Sony’s commitment to customer satisfaction is our top priority. If you require additional assistance, feel free contact the Sony Support team through our website at https://us.esupport.sony.com/support/s/service?language=en_US who would be glad to help.

With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam

Hi KimberleeK,

Thank you for choosing and purchasing our XR A80K 4K HDR OLED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.

We need more details regarding your concern. In the meantime, power reset the unit, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on. We also recommend updating the software of your AV receiver. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00028577

For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Regards,
David

Hi KSbes, We are sorry to hear that you are experiencing issues with your Sony TV. We'd love to troubleshoot the issue and make this a better experience for you. The XR55A80K supports Apple TV or Apple TV+ app. If you are experiencing difficulties or if you are unable to pair Apple devices to your TV using the AirPlay app or HomeKit, please try these steps to troubleshoot the issue.

1. Restart your Apple device.
2. Enable the Sony Smart TV services via the Privacy Policy screen.
-On the supplied TV remote, press the HELP button.
-Go to Status & Diagnostics, and then select Privacy settings.
-On the Privacy Policy screen, read the privacy policy; if you agree, scroll down to the very bottom of the policy, and then agree, at least concerning Sony Smart TV services, or select the Agree to all option if you desire.
-On the TV remote control, press the Input button, and then select AirPlay from the input selection to display the AirPlay menu.

For more information, please check our related TV article links:
(Apple TV access issues or unable to pair Apple devices to my TV using the AirPlay app or HomeKit)
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00260396
(Apple TV access issues or unable to pair Apple devices to my TV using the AirPlay app or HomeKit)
https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00260396

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Regards,
Carl

Hello Robert, We are sorry to hear you are having an issue with your Sony BRAVIA TV. We can isolate and hopefully resolve this issue by following the guide from this link: https://www.sony.com/electronics/support/articles/00166315.

We want to make sure you’re taken care of and help check on your TV.
 
May we contact you directly to assist you?  If so, please email the below information to socialsupport@am.sony.com.

Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
 
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K: 
 
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
 
Thank you for letting us help assist you.
 
Sincerely,
Vincent

Hi Leebea, We're sorry to hear that you're having issue with this BRAVIA XR A80K TV. We apologize for the inconvenience. You can configure various settings related to the TV display such as color and brightness for picture quality, or screen size, and configure various settings related to the TV’s sound such as sound quality and sound mode.

The actual display may vary or some settings may not be available depending on your model/country/region and the content you are watching, TV settings, and the connected device.
Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.

If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the A80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!

Sincerely,
Jay

Hi DaveB, We are sorry to hear you're unable to change the Wide mode/Aspect ratio settings on your TV. This issue may occur on your TV due to the following:

1. Wide mode settings aren't available during a 4K playback from an external device such as a Blu-ray Disc player, game console, etc.

2. If you connect an external device or video source to an A/V receiver that has 4K Pass-Through feature.
- Make sure to connect the external device directly to your TV.

3. If you stream an app and then press the WIDE button, the TV displays "Feature not available". -This is normal operation.
-Change the aspect ratio on the app's settings.
- Most applications don't have an option to adjust aspect ratio.
-Make sure to check for available app updates.

REF: https://www.sony.com/electronics/support/articles/00166842

For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

Or email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam

Hi James, We are sorry to hear about the sound issues you are having and we apologize for any inconvenience that you experienced. We would like to know more about this issue so we can better assist you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Case ID:
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XR55A80K:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Sam

Hi RaffyTaffy,

You made the right choice! We're glad to hear that you're enjoying the picture quality and smart features of the Sony television. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony!

-David

Hi AltonR, we're sorry to hear that you had returned your SONY unit. The steps on this link is recommended when having issues with the channels:

https://helpguide.sony.net/tv/jusltn1/v1/en-003/08-04_11.html

Here's the link when the remote is not working:

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00006827

It is also advisable to follow this link when isolating an issue:

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00159487

We have our Support Team that is always happy to assist. You can email us anytime the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80K

We hope you consider SONY again. ~Earl

Hi JoeP, we're sorry to hear that you had returned your SONY unit. This A80K has built-in Chromecast and Airplay which you can easily display the content of a mobile device (iPhone/Android) on the TV screen. It is recommended to check this link for more details:

https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00044409

We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

We hope you consider SONY again. ~Earl

Hi George,

Amazing! We're glad that you like the picture quality, remote, and user-friendly functions of the TV. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing Sony!

-Ralph

Hi Toliver, Awesome! We're thrilled you like the exceptional picture and sound quality of your new Sony A80K.
With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam

Hi Happy, Thank you for sharing such an excellent shopping experience. You made the right choice with this TV! We are glad that you are satisfied with your purchase and you are enjoying its top-notch picture quality. We always strive to deliver the best picture quality with our TVs. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you so much for your purchase! -Jess

Hi DavidS, we're glad you like the picture quality of our product. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! ~Earl

Hi AnujS,

Great! We're glad that you are enjoying the picture quality of the TV. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing Sony!

-Ralph

Hi Adner1,

Thanks for sharing your review and experience with our Sony TVs. It's unfortunate that your 55" TV was not working. We're glad that you were assisted professionally and was able to get a replacement. We hope you'll have a better experience moving forward.

With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing Sony!

-Ralph