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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 779 reviews

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Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are enthusiastic about the 55" Class BRAVIA XR A80K OLED 4K UHD Smart Google TV's picture quality, describing it as unmatched, stunning, and amazing. They also appreciate its color, easy setup, gaming features, OLED screen, and sound quality. While some have concerns about the remote control and warranty, the overall sentiment is overwhelmingly positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 779 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Pleased with purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First of all: you HAVE to have HDMI 2.1 cables or some things won't work. Setting up is a steep learning curve -- manual doesn't mention that the setup menu of your AVR only appears when video is not in play (disconnect all outside cables first except the AVR connection to HDMI port 3 and use that port for the menu). For some reason it is not an Android system like previous BRAVIAs, but Google Play, yet the main apps are available, so there's not much difference, although app menus seem a little slower to appear -- due to larger bandwidth, I suspect . Picture is glorious! Took me a few days to setup, including a Geek Squad team visit and a morning on the phone talking to support from the Denon team (for my AVR setup; it is new, too). I upgraded to this system for the sound -- eARC finally works, yay, with an updated AVR and HDMI 2.1 cables, and it sounds fantastic on my 7.2.4 system. Streams Dolby Atmos from apps! Once you figure out hopping around on all the menus and remotes, it is much easier to transition between external HDMI connections compared to my previous BRAVIA. Glad I made the leap: cutting edge tech is always a pain to use at first, but the end result has me wanting to go back and re-watch movies and shows -- looks and sounds much more like an actual movie theater now than any combo I have had before! Wish I had more room for the tv, I would love to go even larger to a 65 inch screen 8').

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FHBisme, Thank you for taking the time to review the BRAVIA XR A80K TV. For best results its always recommended to use a High speed HDMI cable. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Please check the link below for more details.
      BRAVIA TV Connection Guide:
      https://www.sony.com/electronics/support/articles/00231150.

      BRAVIA TV troubleshooting guide:
      https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00200862.

      Thank you for choosing SOny. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv has an amazing picture. I’ve always purchased Sony products and for sure lives up to the qualities expected. I replaced a projection tv that I probably hung onto too long with this purchase and wanted another Sony for replacement. Highly satisfied with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianU,

      Very nice! We're glad to hear that you're satisfied with the picture quality of the television. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Out With the Old, In With the New!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this Sony 55" OLED Google TV to replace the LG 55" flat-screen television bought in November 2014. The quality of the picture is awesome. Colors are real and natural. We enjoy the updated features provided by Google. We would recommend Sony over LG and Samsung.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sawmanreigns, Thank you for upgrading to your new Sony A80K! We're glad you like the amazing picture quality, natural colors, and new Google features of the A80K. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony Bravia 55” OLED TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV has every option we wanted in a TV. Picture is excellent. Have recommended this TV to several friends, because it is such great quality. Have many Sony products and have never been disappointed in any of them. Sony is top quality with fair pricing and Best Buy has the best prices.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarwinH, Awesome! We're glad you like the excellent picture quality, overall features and performance of your Sony A80K.
      With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good with one issue only

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv is fine, I like many of the features. My only complaint is Google TV and YouTube are very slow to open. We literally turn on the tv, and wait 5 min before we can access any channel or open YouTube. Our other streaming channels open immediately, no issues. Geek Squad set it up for us so I believe it is properly installed. The rest of the tv features are good, we like the sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CEandMW, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the Youtube app on your SONY unit. Please follow this link to isolate the issue:

      https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80k/articles/00230346

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The perfect TV

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Full of features. Clarity is basically perfect. I have it in my bedroom and movies look stunning, especially movies that are pre calibrated for Dolby. You will NOT regret purchasing this TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall love our new tv, however had some issues with the first delivery with being cracked in the corner but the box wasn’t damaged at all. So for this, it came that way from manufacturer. However no issues with the second tv and has clean clear picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gigg83,

      Thank you for the 5-star rating and we're glad to hear that you like the clear picture quality of the TV. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Better than the movie theater

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television is crystal clear, it's amazing. I was nervous about how thin the screen was but purchasing Total Tech ment an associate came to my house and installed it for me. Great service and great product

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Love our T.V.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV for my mom a year ago and she loves it. For the price the quality it was a good purchase. We are happy with them!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Worth It

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was at first hesitant about buying a Sony product. I usually go for a Samsung, which is one of my favorite brands but overall it definitely meet. My expectations set up was an easy as far as quality in picture it definitely exceeded my expectations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Clue, Awesome! Choosing this TV will definitely be worth it! Thank you for taking the time to write such a superb review of your experience with your BRAVAI XR A80K OLED 4K TV! We are extremely pleased to hear you are enjoying the wonderful features and it exceeded your expectations. With the BRAVIA XR A80J you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is very immaculate with the speakers on the TV works very well. We love the different modes. It has for the TV in the picture overall very solid purchase, especially with the sale being on it at the time would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanS, Thank you for the wonderful review! We're glad you like the excellent picture and sound quality, different picture mode presets, and overall features of your Sony A80K.
      With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Experience

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. We LOVE IT!! We enjoy the picture it’s the best picture we have had on any TV we have purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good tv. I enjoy watching tv on it. It's easy to set up personal streaming apps and change inputs connected to video game consoles. Love being able to easy change from watching tv to playing on my nintendo switch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SMont,

      Awesome! We're glad that you are having an easy time using this amazing TV. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Hdr

    Rated 4 out of 5 stars

    55 Sony Bravia XR A80K

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and great sound. HDR could be better.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Cant beat a SONY TV ...GREAT BUY

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this new TV!! I upgraded from an old led where I had a firestick hooked up to it. This is a great investment quality is superior picture, sound brightness clarity are all fabulous.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HelenB,

      You made the right choice upgrading to the Sony A80K! We're thrilled that you are enjoying the picture quality of the TV. With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on the screen. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is such an upgrade from what I had. The picture quality is amazing and the sound is an improvement but I still hooked up a sound bar and it’s like being in a theater. I was on the fence about spending so much money but it was well worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jjazz, Thanks for sharing your experience. We are glad to hear that you like the picture and sound quality of your new Sony BRAVIA smart Google OLED TV. Your new BRAVIA A80K TV has an intelligent TV processing technology with Cognitive Processor XR that delivers natural and realistic picture quality. You will also enjoy streaming high-quality 4K UHD quality movies with the BRAVIA CORE app. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing tv

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd one i buy! I own 2 of these this tv is amazing! I owned the a8h and had to get new one due to burned pixels. The a8h cost me over 2k and this one was 800 bucks cheaper. Dont regret buying this. Had to buy another one for my room.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, Ulises!

      We are thrilled to hear your satisfaction with the superb performance and reasonable price of the A80K and that you had purchased another one for your room. We are really sorry about what happened to your A8H, but we're glad that you found our A80K to be a suitable replacement.

      With the BRAVIA XR A80K, you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen.

      Thank you very much for your purchase and for trusting Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice TV with excellent inbuilt speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony stands upto its name. Picture quality is no doubt excellent. What makes it stand out from other brands even though its a lot pricier is its sound quality. You wont need to buy a separate speaker system. TV itself is more than enough

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Prasad, We're very happy to hear this feedback! Good to know you like the excellent picture and sound quality of your new Sony A80K.
      With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best in class picture

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV with crisp picture and sound. Google tv offers lot off apps. Only downside we found so far is the remote which is very badly designed compared to other competitors.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Love My Sony Bravia XR A80K 4k HDR OLED TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The television is absolutely stunning. The picture and colors are outstanding, and the audio is immersive. The operating system is also quite good.The price point was a little high, but you get what you pay for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidD, Good to hear that you are enjoying the picture and audio quality. With the BRAVIA XR A80K you will enjoy a premium OLED picture with contrast and color that feels deep, natural, and real. The revolutionary Cognitive Processor XR™️ reproduces content the way humans see and hear for an incredibly lifelike experience. Feel the action all around you with Acoustic Surface Audio+ and experience truly immersive sound that perfectly matches the picture on screen. Thanks for choosing Sony! Erin Sony_US