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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 651 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the TV's picture quality, especially the crystal clear OLED quality and satisfying black levels. Many also appreciate the easy setup, sufficient brightness, and the sound system that adapts to the room. However, there are some negative comments about the remote control's functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 651 reviews
  • Rated 5 out of 5 stars

    A reluctant buyer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV and so happy that I bought it. I was reluctant to buy it because TV;s are so expensive now. I am glad I did.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyT, Thank you for the 5-star review! We're delighted to hear that you are now loving your new Sony BRAVIA XR A80L TV. Congratulations on your new Sony TV, and thank you for choosing Sony! -Maria Sony_US

  • Pros mentioned:
    Black level

    Rated 4 out of 5 stars

    Sony Strong

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Real black makes a real difference. The xr precessing keeps the images sharp.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimothyR, Awesome! We are so glad to hear that your purchase! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Shan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV's pretty good but I can't get Apple TV or bravo core to work

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShannonB, While we are glad to hear that you are happy with the overall performance of your Sony TV, we are sorry to hear that you are having difficulties with Apple TV and Bravia Core. We'd love to troubleshoot the issue and make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected]
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Eats the internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality is great. BUT, when someone watches a 4K movie, the Bravia eats up all the internet. Nobody can watch a different TV or device and nobody can game on his/her computer. So it's better for those who live alone. Unfortunately, I live with a family and if I watch a 4K movie, everyone else gets upset with me.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hmmm, We're happy to hear that the you like the picture quality. At the same time, we're sorry to hear that the TV eats the internet. Sony values the opinions of customers and is always striving to provide the best experience possible. 

      May we also contact you to help and get more information? If so, please email the below information to [email protected].
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      BBY Username:
      Telephone Number:
      Additional Information regarding your experience with the A80L

      We are sorry for the inconvenience and hope to speak to you to resolve this matter.

      Sincerely,
      Erin Sony_US

  • Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! I have the 65” also and love it as well. This is even having been the owner of the A95K (it broke and had to take it back.) The deep Blacks on screen make the difference

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WillyC, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best Buy Wilson

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best tv’s I’ve owned . Wilson Best Buy has nothing but professional and knowledgeable staff.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonW, Fabulous! Thank you for sharing your positive experience with the A80L TV and the staff at Wilson Best Buy. We're thrilled to hear that you consider your A80L one of the best TVs you've owned. It's always great to know that our products and the professional, knowledgeable staff at Best Buy have met your expectations. Thank you very much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Clean picture

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced older sony. Looks good and has a clean picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike,
      This is definitely a great choice for a TV upgrade! We really appreciate that you like the stylish design and clear picture of your new Sony A80L TV. Your satisfaction really means a lot to us. Thank you for your continued support and for trusting Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great color. Still figuring out some of the features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonO, Excellent choice! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Dude! Knarly clarity on this bad boy!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dude! Knarly clarity on this bad boy! I was jamming the sticks on my PS5 using this set and I had to put my cat in another room to keep her from trying to fight the bad guys in the game! Haha!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanH, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Sony Oled

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reslly nice tv but really expensive, even on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Movielover7, We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great resolution good sound system I would buy this TV again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Friends

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV is great and so was the service in the store by the sales rep and the Geek Squad. The delivery team was perfect too, on time and set everything up perfectly. It couldn't have been better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoanA,
      That's nice to hear! We're happy that you like the overall quality of your new Sony XR55A80L BRAVIA TV and it was delivered and setup perfectly for you. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Ready for the NFL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A beautiful Sony TV, just in time for the NFL season. The sale went extremely well. My sales agent was informative and friendly. Made my choice easy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EdwardS, Awesome! We're glad that you are satisfied with your purchase. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service! Christiana had extensive knowledge on TVs. I was able to select one quickly that met my needs and my budget. I was in the store for 15 minutes. They even loaded the TVin the car.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CXE6, Excellent! We're glad that you are satisfied with the service. You will also love this TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! Everyone knows by now that Flat Screen TV speakers are not good. Everything else is awesome. I am getting another one and going up to the next level it’s crazy good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reicju, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Greatest tv

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a Sony Bravia from 5 years ago. Bought this tv and absolutely love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KyleA, Awesome! Thanks for purchasing Sony A80L OLED 4K Ultra HD Smart Google TV! We are extremely pleased to hear you are enjoying the stunning 4K picture, smart Google TV features, and overall performance of this TV. It sounds like we hit the mark with the A80L. You’re in for quite the cinematic upgrade! Thank you for trusting Sony! Your loyalty means everything to us. -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony Bravia

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the TV is changing our viewing experience dramatically. We await our 4K setup with Verizon to enhance the features even more

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI NicholasD, Awesome! We're glad that you are enjoying your new TV. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The process of buying the TV was awesome. We love the TV and it was just as good as the man that helped us with purchasing it said it would be.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tvman8, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    New OLED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman was very helpful! Had to order the TV but, it came in right when I was told it would arrive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian, Thanks for sharing your review and experience with the A80L OLED 4K TV. We're glad that you are enjoying the outstanding picture quality of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony outdoes itself!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv I’ve ever owned!! Great in all aspects!! Recommended for any person who’s looking to upgrade to high resolution!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Johnny, Excellent choice! We are glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl Sony_US

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