Customer Ratings & Reviews
- Model:
- XR55A80L
- SKU:
- 6543909
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the TV's picture quality, especially the crystal clear OLED quality and satisfying black levels. Many also appreciate the easy setup, sufficient brightness, and the sound system that adapts to the room. However, there are some negative comments about the remote control's functionality.
This summary was generated by AI based on customer reviews.
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look and sits perfect from my 3 offices. I purchased three.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GretaM, Awesome! We're thrilled to hear that you are satisfied with your purchase. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
Love it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new OLED tv from Best Buy and the service I received in your store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregA, We're thrilled to hear that you are enjoying your new Tv and service received from Best Buy. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
The TV Guy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geeat tv, rep was experienced in details of every comparable tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarioB, Excellent service! We also appreciate your perfect star rating. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
W
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a screen lover I see this as an absolute win :D
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tabletless, Awesome! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
Sony TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the television -Quality of the product great value
I would recommend this to a friendBrand response from SonyListens
Posted .Great chioce, Dysonvacuum! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
Super Awesome Fantastic Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super Awesome Fantastic Great Super Awesome Fantastic Great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FatCat, amazing! We're delighted to hear that you are enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
- Pros mentioned:Picture quality
Sony tv review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality generally very good, but dark scenes are not possible to see.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JamesG, While we are glad to hear that you are happy with the picture quality of your new TV, we are sorry to hear that it did not meet all of your expectations. For the picture brightness, we recommend adjusting the picture setting of the TV based on your preference. Please see our help guide link for more information on this. https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
Should you need assistance with your Sony TV, please contact us for help.
Send us an email at [email protected] using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sony-55"
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome TV. Beautiful picture. Sony, you can't go wrong.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi peek, Excellent choice! We're happy to hear that you like the picture quality of your TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
buy this!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love everything about it! love my new TV! highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeggyC, We're glad that you are enjoying your new TV. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
55” Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’re pleased and very happy with our 55” Sony TV selection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HaroldH, We're glad that you are happy with your purchase. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin
Stopped working after just 13 months!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased TV and it was delivered Aug 29, 2024. Sept 29th, 2025 the TV went black- no sound no picture. This is exactly 1 month after the 1 year warranty expired. Called Sony support. No assistance. Called Best Buy. Offered Geek Squad -approx $200 plus parts if they come to the house. NO THANK YOU! I'm now researching for a new TV -and you can bet it WILL NOT BE A SONY! (I didn't feel the need for an extended warranty at time of purchase)
No, I would not recommend this to a friendSony Bravia. Thumbs UP! Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good item. Google TV is an excellent feature for me. EZ set up. EZ use. Very satisfied. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidW, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Sony tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should of got the higher end tv..it needs to be brighter..in a bright room..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandyB,
Very nice! We're glad to hear that you like the TV. We appreciate the 4-star rating and thank you for choosing Sony!
-David
Mrs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have problems with sound on TV. We have to turn the Tv on then off and then back on to have sound!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BerniceW, We appreciate your 4 star rating. We're sorry if you're having some difficulties with the sound. You can adjust the sound quality to your preferences, refer to the Adjusting the sound quality page.
Press the (Quick Settings) button on the remote control, then select [Settings] — [Display & Sound] — the desired option.
If this does not help, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
GOOGLE uses 15 GB WiFi data/month on this TV.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEWARE: This is a GOOGLE TV. The Google Control of the TV consumes about 15 GB streaming data per month. Plus Google TV has a LISTENING function that listens to your environment ALL the time, even when the TV is OFF. I am returning this tomorrow.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Greta,
Thank you for your time writing this review. You may use your cellphone data to stream apps on the TV using mobile hotspot. It is the same as how you are connecting your smart TV to WIFI wirelessly. However, this may lead to data overcharges or slow internet connection when data usage is reached. The Google TV might use a lot of data especially when streaming high quality resolutions like 4K/HDR. Streaming online services such as Netflix(as an example), streams 25 MPBS. This can quickly burn through a cellphone data plan if not careful. Sony TVs are not design to use mobile data since they typically connect to the internet via Wi-Fi or wired LAN connection. Sony Google TVs do not have listening function that constantly monitors your environment, even when the TV is off. This functionality is not advertised or included in our TVs. Sony values customers opinion as we always strive to provide the best experience possible. We appreciate your feedback and apologized for the inconvenience caused. Thanks again for purchasing Sony. - Kris
Best TV I have owned.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great! Wish there was better pricing for the warranties.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimM, Awesome! We are so glad to hear that your purchase! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
Save your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this T.V on November 2023. And it stopped working. The beginning of this week it started with 4 blinking red lights and i had to turn on and off a few times for it to actually display picture. Now a few days later It has 5 blinking dots on the bottom of the T.V. and just wont respond to the control or power button from T.V. from my understanding, that means that some of the hardware is messed up. I tried the youtube suggestions of unplugging and holding down the power button, and restarting the t.v/check for updates when it had 4 blinking red dots and nothing. Considering that the T.V was about $1600, this shouldnt be happening in just over a year. My previous t.v was only $400 and i had that for about 2 years and it still worked when i upgraded. Its also past the 1 year warranty so now im stuck with either paying most likely an additonal $600 for repairs, or buying a new t.v. Absolutely ridiculous.
No, I would not recommend this to a friendBravia OLED Dreaded Flashing Light Error
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is 5 weeks old, and now won't turn on. I get the dreaded red blinking power indicator light at the bottom and that's it. Was great while it worked. I tried to return it in exchange it for another one, but BestBuy says it's outside the return window. Now, I have to have someone tear apart a brand new tv to see if it's repairable. UNACCEPTABLE in my opinion. Something that quits after a month has some serious issues! This is the 2nd Sony TV that I've had problems with, so, NO MORE SONYS EVER!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JayB, We are sorry to hear that you are experiencing issues with your Sony TV. This is not the experience that we would like you to have with our premium TVs. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Love BB. Sony, not as much.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The purchasing process was great, the installation was fabulous, but the equipment is flawed. Inconsistent picture, the TV turns off on its own at intermittent times. Very strange.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DavidB455, We are sorry to hear that you are experiencing issues with your Sony TV. We would like to get in touch with you and provide assistance with your Sony TV. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
NO TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid over $1500 including installation and wall frame. They came installed then they noticed the screen was cracked. OK that happens..... then I spent three weeks talking to a dozen people about taking it back and bringing me a new one. No luck... excuses... finally I dismounted it put it back in the box and took it back to the store.... They gave me a credit for the TV but not for the bracket and mounting... after all the manager said... they did deliver and mount it. He offered me another TV... Why couldn't they have done that earlier. But I am through with this place of lies, non performance rude people who barely speak English and contradict each other.
I would recommend this to a friend
