Customer Ratings & Reviews
- Model:
- XR55A80L
- SKU:
- 6543909
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.7 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers are positive about the TV's picture quality, especially the crystal clear OLED quality and satisfying black levels. Many also appreciate the easy setup, sufficient brightness, and the sound system that adapts to the room. However, there are some negative comments about the remote control's functionality.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Drops WiFi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly drops WiFi connection. Don't have this problem with my non-Sony TVs!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi, BevoBlue,
Thanks for the comment. We are truly sorry to hear that you have been having some issues with your BRAVIA TV and the WIFI connection. We'll be adding some troubleshooting steps that might come helpful:
1. Perform a power reset on both devices: Unplug the TV and the Router for 2 minutes and keep monitoring to see if the problem persists.
2. Forget Network: You can go to Settings > Network > Forget the Network you are having the issues with.
3. Try Mobile Hotspot: Connect your TV to a Mobile Hotspot and check if the TV still drops the connection.
We understand how inconvenient this may be, but we are more than glad to help you out with the situation so we can get solved as soon as possible. If the issue do not cease, please, feel free to reach us at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv.
Thanks for choosing Sony, have a great day!
-DiegoV
Complete waste of money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It gets a star because it’s a working tv but the remote isn’t functional for apps like Kodi (which is how the salesman convinced me to buy it). I’m still using my firestick. Today it asked for my google password just to watch tv. No option to enter it on the phone. My password is 20 random characters! It randomly cuts from what I’m watching on the firestick to a Google ad screen (and more than half of the opening screen is just giant ads). I hate this tv and the Best Buy salesman who conned me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Gail, We are sorry to hear that you are experiencing issues with your A80L TV. We'd love to troubleshoot the issues and make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Cons mentioned:Connectivity
Multiple issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Three days after purchasing it, the network connection, both ethernet and WiFi, would go in and out. An 85” Bravia runs off same network and has no ussues. A day later the tv shows split into a split screen even though there is no split screen picture option
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dnk5683, We are sorry to hear that you are experiencing issues with your Sony TV. We'd love to troubleshoot the issues and make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Username: Telephone Number: Model Number: Issue: Regards, Carl
- Pros mentioned:Picture quality
Picture out at 7 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased television November 2023. Wonderful picture and sound until May 2024 at which time the picture went out. I live alone and not a gamer so wear and tear is not an issue.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JamesG, We are sorry to hear that you are experiencing issues with your Sony A80L TV. This is not the experience that we would like you to have with our premium TVs and we would like to get in touch with you for assistance. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
sony bravia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not impressed would not recommend this tv average
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi value, We are sorry to hear that the A80L TV did not meet all of your expectations. We'd love to troubleshoot any issues that you are having and make this a better experience for you. May we contact you to help? If so, please email the below information to [email protected]
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sound a disappointment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Muddy sound. One of the reasons i replaced the prior older tv was sound issues and i had to use a sound bar. Nice picture but sound is annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BillieT,
Thank you for sharing this honest review. While we're glad that you like most of the features, we're sorry to learn about the poor sound coming from the TV speakers. Your feedback regarding the sound quality is extremely important to us and is very much appreciated As a suggestion, you can configure various settings related to the TV’s sound such as sound quality and sound mode. Select the appropriate sound setting for your Google TV which best suits you.
The sound quality may improve if you change it in [Sound] under [Settings].
Press the Quick Settings (gear icon) button, and select [Settings] — [Display & Sound] — [Sound], and adjust [Sound mode] or [Sound customization]. For more information, please visit the link here: https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_04.html
A separate article is also available if there is no sound, poor sound, or low volume coming from the TV speakers on this link here: https://www.sony.com/electronics/support/articles/00023579
Sony commitment to customer satisfaction is our top priority. May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the A80L:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
No tv manual
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instruction booklet manual to set up tv.called sony corporate office in new york city still did not get a response paid $1700 + dollers for a tv really.never again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SauloB, We are sorry to hear that you did not get a instruction manual with your Sony TV. For this, here is a link for the manuals, operating instructions, and startup guide. https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a80l/manuals
Should you need assistance with your Sony TV, please contact us for help.
Send us an email at [email protected] using the format below.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Mrs
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv January 2024 and it stop working February 2025 I paid almost $1800 for this tv and it only last I year and now I have to try and get it fix because it’s out of warranty
No, I would not recommend this to a friendWorst service possible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was never delivered at the time it was promised. The delivery person claimed no one was home which was false. I was never able to get a response from the store manager. We canceled and bought on Amazon.
I would recommend this to a friendNOT HAPPY
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is NO written information on how to operate the TV and/or the sound bar!! Phone calls are not the same as one on one help. I need a person in my home to HELP! I need written instructions on the TV and the REMOTES!
No, I would not recommend this to a friendtechnical problem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there was a technical problem, two shadow ribbons on the tv. but usually Sony should not have these kind of problems
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HamidM, We are sorry to hear about what happened to your TV. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.
May we contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the A80L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a very dark picture. Had to return it. Did not have any problem returning it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LarryW, We regret that the TV had to be returned due to having a dark picture. This is definitely not the news we'd like to hear from you. Sony values the opinions of customers and is always striving to provide the best experience possible.
With regards to the issue that you've experienced, we do have available troubleshooting steps available on the Help Guide. You can also adjust the picture quality
to suit your viewing preferences. For future reference, please visit our support website.
Should you need further assistance. please feel free to drop us an email at [email protected].
Again, we apologize for the inconvenience this caused.
Best regards,
Erin
Trash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash trash trash trash trash trash trash trash trash
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewG,
Thank you for choosing and purchasing our 55" Class OLED 4K HDR Google TV.
We are sorry to hear that the TV did not meet your expectations. We'd love to help you troubleshoot your problem and turn this into a better experience.
May we contact you to help and get more information? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the A80L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
- Pros mentioned:Picture quality, Setup ease
Dependable and Beautiful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set-up. Amazing picture. This is our second Sony Bravia and we couldn’t be happier with it. We have had our first one for three years and are still happy with that one too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahR, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Great OLED TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound quality. Good Google software. Built in Netlix, Youtube button on remote control. Price is a little high on this model, but worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, Tpham! We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Itsa good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv enjoy the deep colors and picture. And its a great gaminging tv aswell.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Uddoman, Thank you for the 5-star rating! We are glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
My first 4K TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my first 4K TV and it is great. I love the picture Watching sports and movies is fantastic . It’s also my first smart TV. Does everything my Fire Stick does. The remote works all of my equipment I also use it as a center channel with my Sony Home theatre system. You cant go wrong with thisTV!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharanP, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Picture quality
https://www.bestbuy.com/site/sony-55-class-bravia-
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful TV. Best picture! We had a Samsung for two weeks until the picture started to turn pink 5 times in two weeks. was concerned since it was a new Oleg TV and so we traded for the Sony. Best Buy replaced it. Not quite as bright as the Samsung but so close
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregoryB, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Fantastic model
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fabulous picture!! No additional audio at this time and room is not that big so set up was great with the tv basically scanning the room for best playback light and sound!! Everything I wanted
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamP, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl
- Pros mentioned:Picture quality
Awesome TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We love our new Sony Bravia TV. The last 3 tvs we have purchased have been Sony Bravia. They have a great picture and awesome reputation for their quality and workmanship.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyFamily, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl
