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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 651 reviews

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Rating by feature

  • Picture Quality

    Rating 4.9 out of 5 stars

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers regard the 55" Class BRAVIA XR A80L OLED 4K UHD Smart Google TV (2023) highly for its exceptional picture quality, vibrant colors, and ease of use. Many appreciate the TV's advanced features and overall quality. However, some criticisms focus on the remote control's design and lack of certain buttons, as well as the product's high price point. The overall user experience is largely positive, despite these minor drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 651 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent picture

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture quality is excellent. When the techs were going through the initial setup of the TV, Dark Knight was on. I was blown away by the picture quality. The blacks were actually black, and the colors were incredible. My receiver and feed was still 1080p, but that never looked this great on my previous 1080p TV. Even the sound is good. Especially for built-in TV speakers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BretH, perfect! You've certainly made a great choice! We are truly happy to learn about your satisfaction with the amazing picture and sound quality of your XR55A80L. Thank you very much for the perfect star review, and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very pleased with our purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent so far! Picture is fantastic, sound is better than we anticipated. Easy set up. Love how the TV sincs to my phone and my favorite photos cycle as a screen saver. What we did have to do is modify the surface it sits on wider. Rather than a more centered stand, the legs mount at almost the very sides. If you are mounting on a wall it’s not an issue. We don’t have that option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OldeCurtis, Thank you so much for choosing our A80L TV. We're glad to hear that you appreciate the beautiful picture and sound of this A80L OLED 4K Ultra HD Google TV. Good to hear it works great and you easily set up this TV. We always strive to deliver the best picture and sound quality with our TVs. Thank you for sharing your awesome feedback and for trusting Sony! -Jess Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excelente

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Certainly! Here's a positive review for a Sony TV: --- **Sony X90J 4K HDR Full Array LED with Smart Google TV (2021) Review** The Sony X90J is a standout performer in the world of 4K HDR televisions. With its Full Array LED technology and Smart Google TV integration, this TV offers a premium viewing experience that's hard to beat. One of the most impressive features of the X90J is its picture quality. The Full Array LED backlighting provides exceptional contrast and deep blacks, making for stunning visuals, especially in darker scenes. The 4K HDR support ensures that colors are vibrant and lifelike, while the Triluminos Pro display technology enhances the range of colors for a more immersive viewing experience. In terms of smart features, the inclusion of Google TV is a welcome addition. The interface is intuitive and user-friendly, allowing easy access to a wide range of streaming services and apps. The integration of Google Assistant also makes voice control a breeze, adding convenience to the overall user experience. The design of the X90J is sleek and modern, with slim bezels that maximize the screen real estate. The build quality feels premium, and the TV is easy to set up out of the box. Overall, the Sony X90J is a top-tier 4K HDR TV that delivers exceptional picture quality, smart features, and a sleek design. If you're in the market for a high-end television that ticks all the boxes, the X90J is definitely worth considering. -

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HernanG, Awesome! We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Best Buy ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After three years of saving Best Buy Gift Cards and researching televisions, I finally decided to buy a 55 inch Sony a80l. No regrets so far. Picture quality is excellent as expected! Brightness has not been an issue. I will now start saving for my upgrade to a 65 inch in four or five years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ruggy, Excellent choice! We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best purchase of 2024

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase. This is the best tv I’ve bought in a long time. Great picture I love the features it has! I highly recommend. You will not be disappointed with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best picture ever

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OLED provides the best picture! I have a Samsung Q80 in my living room that company regularly comments about how good the picture and colors are when they visit. The picture on the Sony Bravia OLED completely blows away the picture quality and clarity of my Samsung. I don’t think I will ever purchase anything but Sony OLED to replace or upgrade the TVs in my house.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the 5-star rating, WilliamL! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    No regrets at all with this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV to replace my 2010-era Panasonic 1080p LCD TV and I love it. I was on the fence about buying a smart TV for years because I didn't want to deal with laggy or annoying interfaces or not getting app updates once the manufacturer stopped supporting the device. But this TV has the same UI as my Chromecast streaming devices and very similar to my Nvidia Shield that I used on my old TV. And if apps stop getting updates, I'll go back to using a streaming device plugged into my HDMI input. Image quality on this TV is fantastic, especially when paired with a 4K/UltraHD Blu-ray player and UltraHD Blu-rays (the ones that come in the black cases). The image processing on this TV is great for streaming too. I don't notice nearly as much pixelation in dark areas when streaming shows on Netflix or other apps. Even old 1080p content looks good. I have it connected to my Sony sound system so I can't comment on the sound quality of this TV. Other reviews I've watched say it's decent but I would probably still plan to get a sound bar or something for the best quality. I wish it wasn't so expensive but I have no regrets with this purchase. It's worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KJ417, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality
    Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    What were they thinking.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, however, when using the remote as probably 100 % of people would, the TV will lock up, and will not respond to a channel change, or any other change. I have to unplug the TV to reset it, or it will not respond at all. A manufacturing lack of Quality Control. Also the Remote Control Does not have number Buttons on it, Re Engineering of this obvious mistake is very necessary.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Upssssss, Thank you for your honest review. We appreciate your input when it comes to the functionality of the remote controller of your new A80L TV. We'd also like to ensure that you are able to get the most out of your Sony TV.

      May we contact you to help? If so, please email the below information to [email protected]
      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Username:
      Telephone Number:
      Model Number:
      Issue:

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Brightness, Picture quality

    Rated 5 out of 5 stars

    Sharp picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bright picture, Good sound quality Nice looking tv

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cyclelady, We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great features

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't found anything i don't like about this tv. I used to be a die hard Samsung fan but with OLED tech, I found Sony to be better quality in my opinion. The picture is outstanding. I have my streaming service on 1 input and my PS5 on another. When i switch devices and streaming services the picture and the audio changes automatically (I think it learns after a couple of times adjusting). I watch a movie, everything goes to cinema, I watch a sitcom or tv show and it chooses Dolby or Dialog as needed. I switch to my PS5 and everything switches to Game mode. This is my first TV with Dolby Atmos and it is night and day compared to my old Samsung. Perfect example for this is the movie Interstellar (or pretty much any Christopher Nolan film). I was never able to hear the dialog and had to vol + or - constantly. The loud parts always seemed distorted. With this Sony tv, i can hear the dialog and the sound fx are clear and not overbearing. My next purchase will be a sound bar that supports Atmos to see how it sounds with a boost. Very happy with this purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI StillwoRemote, We're delighted to hear that you like he features of your TV. We appreciate your detailed feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    It Moves...

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah sure it's an OLED and the contrast is great, response time is spectacular, Fine, sure, whatever. Forget all that. You can get that out of an LG B4. This is much more about the listening experience than the visual. The screen vibrates. It's supposed to, and you can't undersell how cool that is. I already had a Paradigm surround sound setup, and the display acting as an additional center channel just adds a whole new dimension to the soundfield. That "Acoustic Surface Audio" or whatever SONY calls it has changed the way I interact with the TV; watching/viewing is secondary, all I want to do is listen to all the little details that got washed out before.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StankWilliams, Thank you for sharing your unique review! We’re thrilled to hear that the Acoustic Surface Audio on your Sony BARAVIA XR A80L has elevated your viewing and listening experience to a whole new level. It’s amazing to know that the vibrating screen and the added sound dimension complement your surround sound setup so well. Thank you for choosing Sony, and here’s to many more immersive viewing and listening moments! -Maria Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Exceed expectations

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After experiencing lifetimes of 5 and 6 years respectively on two mid-price models from Samsung, it was time to look elsewhere. Sony has always been about optics and sound and not household appliances. Based on reading many, many reviews and several viewing trips to the local BBY, it was decision time. As a brand, Sony models stood out from the pack. OLED was a must-have requirement. All the research and store level viewing was good, but having the actual in place in our home was even better. In particular, the sound quality and related options are just great. I’ve sat in front of friends’ tv’s with sound bars setups that aren’t any better than this model. Very pleased with this tv and especially the way BBY handled the transaction, delivery and set-up that exceeded expectations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mikedwmsburg, Welcome to Sony! We're glad that you like the picture and sound quality. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for our room. Great color. Very good with dark/night scenes. It has good sound. I bought a soundbar to go with it. Probably could have saved that money, though there is some marginal improvement with movies.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamB, Excellent choice! We are glad to hear that you are happy with the picture quality of your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Sony fan and have 2 older models that are not smart tvs. This one is and it is great. It was easy to set up and hook up the sound bar. Picture is perfect and I have no problem hearing the actors over the loud noise or music in movies or tv. shows. So glad I bought it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuliaC, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Oled quality, Picture quality

    Rated 5 out of 5 stars

    My Awesome Sony TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our New Sony 55 Inch TV is absolutely fabulous, the picture is Crystal Clear, the colors are so Beautiful just phenomenal. Everything about this TV is Fantastic. You feel like you are at the Movies. I would recommend this Sony TV to everyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MargaretStanback, You've made a right choice! We're glad that you like the picture quality. Our Pure Black OLED TV powered by Cognitive Processor XR™ delivers remarkable contrast and every single detail, even in dazzling light or deep shadow. Sound comes directly from the screen, ingeniously immersive. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Oled quality, Picture quality

    Rated 5 out of 5 stars

    Good size and image quality for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took quite a bit to set up, but the image quality was great especially since it's a OLED. Especially the sound was great, didn't even buy any extra sound system.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chat, That's awesome! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent Television

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv screen makes the picture look like real life. Really easy to set up. I don't run the tv apps. I run my apps through Roku and my cable box. If you catch this tv on sale I would highly recommend that you buy it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GBIII, Thank you so much for your awesome review! We are glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Great TV, But Ruined By The Remote

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll start by saying that the TV itself is beautiful and has great clarity. However, one of the most important parts of having a TV is having the ability to turn it on and off. Something the TV stopped doing 3 months ago. I've tried multiple remotes. I've ensured the software is up to date. I've reached out to Support. I've tried everything to get it to work, and nothing. Again, the TV itself is wonderful, but like others, the remote feels flawed, or at the very least the connection between the TV and remote. If you plan on controlling the TV with solely your phone (Google Home) app, you'll love this TV. Unfortunately, for me, I'm left with a sour taste every time I power it up from the TV itself.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony good choice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Easy set up. Wonderful service at best buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DODGEBARB, Amazing! We're glad to hear that you appreciate the great picture quality and ease of setup of your Sony A80L. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony no Bolony !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s Sony, nothing else need to be said; The Picture is exceptional and the ease of use is top quality. I’ve been purchasing Sony for over 40 yrs. Now and will never change, as they always perform at the Highest level. I couldn’t be Happier!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HappyViewing, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new TV! Wonderful pictures with bright, pure black OLED! See every single detail, even in dazzling light or deep shadow. This OLED TV, powered by Cognitive Processor XR, maximizes picture quality for incredible realism. The A80L is designed with less noise, less blur, and more clarity in every picture! Thank you for choosing Sony! -Carl Sony_US

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