Customer Ratings & Reviews
- Model:
- XR55A95L
- SKU:
- 6553384
Rating by feature
- Picture Quality
Rating 4.9 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.9 out of 5 stars
Customers are saying
Customers have good things to say about the 55" class BRAVIA XR A95L OLED 4K UHD Smart Google TV (2023), especially regarding its excellent picture quality and impressive brightness. Users also appreciate the deep black levels, overall TV quality, and user-friendly operation. While the setup is easy, the main drawback mentioned is its relatively high price.
This summary was generated by AI based on customer reviews.
Sonys king
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best was a replacement for previous model A95k, latest software updates. When superior source material become standard/avaliable, unit will truely shine.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QdOled, Thank you for upgrading to your new Sony A95L! We're very happy to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
Heaven Help You If You Have To Deal With Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been a Sony owner for over 50 years. Also, my last four Sony TVs have been purchased at BB. Up until my purchase of the A95L I could not have been happier with Sony products.... until now. Unfortunately, I let the BB 15 day return policy lapse and I am now in conversation with Sony. They have made me jump through so many hoops, videos, customer service reps and they always default to my issue is being reviewed by the engineering department. All I will say is if your Sony product(s) work like mine have for 50 plus years you're a winner. If you have just one issue like I am having today good luck dealing with Sony customer relations.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, Reed.
We are truly sorry to hear that your experience with our Customer Relations team regarding your XR-55A95L has been frustrating. It is incredibly important for us to address this, especially given your remarkable 50+ years of loyalty to Sony products. Please know that your history with our brand is deeply valued.
We sincerely apologize for the delay and the inconvenience of having to "jump through hoops." That is certainly not the smooth experience we want to provide our long-time customers.
While we can't resolve your specific technical issue here, we do appreciate your patience as your case is being reviewed by the Engineering Department. This process is in place to ensure we thoroughly investigate and provide the most accurate resolution for complex issues.
We understand your disappointment, and we want to ensure you get the support you deserve. If you would like to share your case number with us privately, we can look into the status of your review and confirm that all necessary steps are being taken. We kindly ask that you email us at [email protected] with the following information:
- Name
- Username
- Model Number
- Telephone Number
Additionally, please include a detailed description of the issue and provide your case number.
Thank you again for choosing Sony for so many decades. We hope to resolve this swiftly and restore your faith in our brand and support.
Best regards,
Gus,
Sony Social Media Team
Color Bay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a Professional Colorist and I am using the Sony A95L for my Dolby Vision grading. I'm very happy with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi phil, Amazing! It's great to hear that you're happy with your Sony A95L for Dolby Vision grading. Thanks for choosing Sony! -Sam
- Pros mentioned:Picture quality
Sound quality issues
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great, but for some reason, the sound continues to have difficulty. Going again, but be aware
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JTB04,
Thank you for the review and we're glad to hear that you like the picture quality of the TV. We're sorry to hear that you're encountering sound issue with your TV. This is definitely not the news that we would like to hear. The sound quality will depend in the source that you're playing. We also need more details regarding your concern. For us to better assist you, please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Picture quality
Not what you see in store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture on regular stations is outstanding but if you’re watching movies or shows with nighttime or lower light levels it all turns black. No contrast just black.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SteveC, Thank you for the feedback on your experience with your A95L. While we're glad you like the outstanding picture quality when watching regular TV channels, we regret to hear about the contrast level issue you're experiencing when watching dark scenes on movies or TV shows. To further isolate and resolve this issue, please follow the troubleshooting steps on this link:
https://www.sony.com/electronics/support/articles/00032635
Should you need further assistance, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps and thanks for choosing Sony. -Sam
Sony OLED TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This television is absolutely beautiful. It has a great picture and sound. So happy we bought it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sanders, Perfect! We're so thrilled to hear you like the great picture and sound quality of your Sony A95L. Thanks for choosing Sony! -Sam
Best Tv out
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV does everything well. From gaming to movies, and sports. Must have for enthusiasts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tez84, Thank you for sharing your wonderful experience with your Sony A95L! We're very happy to hear that you find that this TV does everything exceptionally well, from playing games to watching movies, and sports. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thanks for choosing Sony! -Sam
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV very cool like a lot thanks so much have a good day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RustyBroom, Perfect! We're very happy to hear that you're enjoying your new Sony A95L. Thanks for choosing Sony! -Sam
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Salesperson very knowledgeable no wait to pick it up TVs are marvelous
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardrP, Thank you for the 5-star rating! Glad you had an amazing shopping experience and we're very pleased to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
Sony TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are pleased with our purchase of the Sony tv and sound system.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happycamper, We truly appreciate you taking the time to share this wonderful feedback! We're so happy to hear that you're pleased with your purchase. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thanks for choosing Sony! -Sam
Best Sony tv ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best experience I’ve had in 2023 Buying this tv
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarJ, We're delighted to hear that you are enjoying your new TV. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thank you for choosing Sony. Erin
good selectiom
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.VERY GOOD QUALITY excellent equipment and very easy turn up
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaydaP, Awesome! We're thrilled to hear you like the ease of setup and excellent quality of your Sony A95L. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thanks for choosing Sony! -Sam
The Best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its worth every single penny and tax penny to get this
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad, You've made an excellent choice! We're glad to hear you feel that the A95L is worth its price. Our flagship OLED TV powered by Cognitive Processor XR brings out our widest color and definitive contrast. For movies, games and more, everything is a deeply immersive experience in 4K QD-OLED. The QD-OLED panel reduces the effects of glare and reflection from daylight and room light so you can see images clearly in even dark scenes. And with Acoustic Surface Audio+, sound comes directly from the right place in the scene. Far more immersive than conventional TVs where sound comes from beneath the screen. Thanks for choosing Sony! -Sam
Screen went black within 16 months
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the TV at first but got annoyed with Google TV after a while and then in less than 1 1/2 years, the screen went black with a red blinking light. I searched the internet and found that this is a fairly common issue with Sony TV's. For a pretty expensive TV, I find that ridiculous and would never recommend this TV nor Sony for that matter to anyone. Sony support was pretty useless after 30 minutes on the phone with someone who barely spoke English. At the end, I was informed that my expensive TV "needed service" duh Then I found out there are NO authorized Sony repair shops in the state of Colorado. Can't make this up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappy, we're genuinely sorry to hear about your Sony - XR55A95L not turning on and showing a red light blinking at the bottom. We understand how frustrating this situation must be for you, especially after having the TV for just 16 months. We'd like to help you and evaluate your case. Please send us an email with the information below to [email protected] so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
Thank you for considering Sony products!
Best regards,
Dominick
Best Buy has no leeway in resolution ti complaint,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great..very expensive xxxxxxcxxxxxxxxxxxxxxxxxxxxx!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RalphK, Thank you for the 5-star rating! We are very glad to hear that you are enjoying your new A95L TV! The A95L has the best color, powered by our most powerful processor! Our brightest and widest range of shades and hues, complimented by pure black, all beautifully displayed on a QD-OLED screen powered by Cognitive Processor XR! The A95L is also equipped with true immersive cinematic audio with sound produced from the entire screen delivering an elevated sound stage and clear dialogue! Thank you for choosing Sony! -Carl
Defective tv, don’t has bad quality control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am giving this a 1 star review. The original one I bought had a defective motherboard according to geek squad.I had this tv for 2 weeks(2nd tv) today when I went to watch tv the sound stopped working. Did factory resets and unplug cables. After getting to the Home Screen sound no longer works. Very disappointed in Sony quality control. Bestbuy costumer service have been great helping through this, but seriously I’m goin to the 3rd Sony tv now. Sony I thought you were about quality and making sure your products are top notch and actually worked
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello eggslayer, thank you for bringing this out to our attention! We apologize for the inconvenience you've encountered with your A95L TV. Let us provide personalized assistance through email to investigate this issue and explore the possible solutions. Contact us at [email protected] with your name, Best Buy username, issue, TV's model number and telephone number. Looking forward to hear from you soon! Sincerely, -Jenn.
Maybe some quality control issues
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 12 months old and getting 6 red blinking lights
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappy, We apologize for the inconvenience you are experiencing with your Sony A95L. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Let's try to resolve this issue by following the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/articles/00153674
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Very disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchasing this TV was the biggest mistake I’ve ever made. I knew upfront that the feet were too far apart to fit on the entertainment center that I owned. So I ordered some alternate feet at the same time as I ordered the TV. When the geek squad got here to install the TV they didn’t like the feet that I ordered and suggested A wall mount style stand and I said OK. It turned out that this stand was overkill. It was industrial style and raised the TV up way too high. After much discussion with the TV folks at Best Buy I ended up returning it for a LG TV that was of equal quality and looked like it belong in a living room, not a sports bar. Although there was no restocking fee, I was charged a fee to pick up the old TV and install the new one.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Compact,
Thank you for telling us about your experience with your Sony A95L and we're sorry to learn it didn't meet your expectations particularly with the supplied TV stand. Your feedback is extremely important to us and is very much appreciated. In addition to the feet that come with this TV, this TV is also compatible with most table-top TV stands and wall mounts that support a 11.81 x 11.81 inch (300 x 300 mm) VESA mounting pattern. Please note that wee cannot guarantee the full operation and functionality of our products to any third-party accessories that is not manufactured by Sony.
It's unfortunate that the unit had to be returned. The versatile, two-way, multi-position stand gives you the option of a low-profile setting that focuses your attention on the picture, or a raised setting that accommodates your soundbar in the ideal position.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess
- Pros mentioned:Picture quality
Sound off
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture, but sound doesn’t always sync and sound is sometimes garbled and metallic
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Unhappycustomer, Thank you so much for taking the time to leave us a review of your Sony A95L. While we're glad you like the great picture quality of this TV, we regret to hear about the sound-related issues you're having. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For audio/video sync issue, please follow the troubleshooting steps on this link:
https://www.sony.com/electronics/support/articles/00026069?utm_source=glean
https://helpguide.sony.net/tv/kusltn2/v1/en-003/08-05_10.html
For garbled and sound distortion issues, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/articles/00184383?utm_source=glean
If you are unable to resolve your concern, please email us at [email protected] with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Should come with an owners manual
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Without an owners manual trying to figure out how to understand and operate it is extremely difficult. When you spend $3000 a manual wouldn't cause Sony to go bankrupt. If I didn't have it mounted on my wall it would have went back to Best Buys.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NotVeryHappy, We regret to hear that the operating instructions/owners manual is not included with your new Sony A95L. Rest assured, you can access the manual and help guide for this unit on our website at https://www.sony.com/electronics/support/ for step-by-step guidance on setup and usage. This approach ensures you have the most up-to-date information at your fingertips.
And for future reference, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help.
Thank you for sharing your feedback. -Sam
