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Customer Ratings & Reviews

Sony - 55" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 2316 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-9 of 9 Reviews mentioning:
wifi
  • Rating: 2 out of 5 stars

    Horrible

    Posted
    Almightyd93
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Inpuchase this "SMART TV" on June 4th 2018. Its always disconnecting from the wifi...Now it can not even connect to the wifi,phone,tablet and other devices I have. This "SMART TV" I'd not worth the money do NOT BUY

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Almightyd93, thanks for bringing this up and we apologize for the inconvenience this may have caused you. Please reach us at socialsupport@am.sony.com with your concern so we can further assist you with some troubleshooting steps to fix this issue. Please also include your contact and product information. We will do our best to help. Regards, ^Ron sony_US

  • Rating: 5 out of 5 stars

    Beautiful picture!

    Posted
    MovieFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The TV was easy to set up and am enjoying it very much. Found out for my situation, a wired connection for the internet was best. Wifi signal in the house was not strong enough, but a CAT 5 line was available.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    TV is excellent. Remote control, not so

    Posted
    caw1000
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    No instruction book provided for TV. Remote has small, overly sensitive keys which were difficult to use in setting up connection to in-home Wi-Fi and Google account.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great size, nice pucture

    Posted
    Vailcasa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This Sony tv does not get wireless Directtv Now. Very inconvenient. I would not have bought. I actually may return it when I have time.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Picture Quality

    Posted
    BMgraphics
    • My Best Buy® Member

    I would have given this TV a 5, but the streaming User interface, WIFI, and Ethernet connections have not improved at all in the last 5 years apparently. I still need to run my streaming services hard connected through my ROKU Ultra into an HDMI port for reliable, fast navigation and uninterrupted streaming. The Sony UI is sluggish and streaming directly through the Ethernet port is unreliable, and the built in WIFI is horrid. To be fair, I have yet to see any smart TV that was any good at those functions. That being said, ROKU plus Sony TV.......I am very happy.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    WiFi Issues

    Posted
    tcos

    I purchased this TV in Feb 2018 so I have had it enough time to figure it out. First the overall picture is very nice on this TV especially with sports. Movies or shows with dark scenes it is not good. The big problem is wifi. The TV will not auto update at all, this is because of wifi issues. I had to download the update to a USB stick through my computer and put into the TV. This weekend we downloaded NFL Sunday Ticket app and it would barely stream. We put the same app on an old Fire TV stick on a basement TV far from the router and no issue streaming football. I have Fios Gig internet at 940. The funny part is back in Feb I tried to stream 4 K on this TV and I only had 150 Mg from Fios and did the upgrade. It doesn't matter with this TV so annoying spending $900 on a Sony. The end of story is I just purchased Amazon Fire TV 4 K to solve the bad smart google TV...Ugh

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi tcos, We are sorry to hear this issue with your TV. Our apologies for the inconvenience that this may have caused. Let's isolate and resolve this issue by following the troubleshooting steps from this link: https://www.sony.com/electronics/support/articles/00151038
      Regards, -Jay sony_US

  • Rating: 5 out of 5 stars

    Great TV

    Posted
    DC111
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I am still learning a lot of what this tv can do. Love that Netflix and YouTube is right on the tv. I have had some issues with the WiFi connection, some reviewers have said just run a direct line to the tv. Don't worry about the WiFi. Overall I would highly recommend though. Great picture.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Sony Sucks

    Posted
    titan55122
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I purchased a previous Sony model and had issues with faded white lines gradually got worse as time went on. I was under warranty and got this replacement. Sad to say this modal is worse. It has troubles getting antenna reception as I tried two different indoor models. The channels seem to stall, then the TV shuts off. It takes a few minutes to "restart" I guess. WiFi reception seems more poor then then previous model. The white faded lines are now starting with this model. When I got this home delivered and set up from geek squad, 15 days later I noticed two holes on the screen. I was too late to get a replacement by one day. Very disappointed and frustrated with Sony. I would not recommend this model or any Sony products.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    xbr55x900e

    Posted
    Darryl

    I purchased xbr55x900e 11/25/17. I purchased xbr65x900c Sept 2015 and before this xbr49. There are many positives to this brand despite my long negative below and that's why 3 stars. These TV's have GREAT pic quality, easy of use smart apps and are very easy to set up. The extra expense is worth the pic quality. Unfortunately the WiFi connection is very poor. Over the last two years constant problems with periodic/random loss of smart TV's WiFi connection to router/internet. When downloading movies (VUDU and Netflix) periodic/random interruptions/buffering (66Mbps speed on my system). I have spoken with "Sony tech help" and it has not been helpful (reset router, reset TV, updated/current sony TV software for TV system, power on/off both router/TV, gone to manual WiFi settings, changed DNS, etc.. . only transient success... Yes, I have read and re-read the SONY tech "guideline link" for when you have this problem [3 times it is very very long] and it has not corrected problem!!!! @@@@@@@ ...I have done it ALL. In last 6 mos I have EERO system which has confirmed my suspicion. EERO system has allowed me to prove that it is not me, my house, my WiFi range, etc .... but rather the SONY TV's. I can now monitor my network real time. Where as my DirecTV set top box, Wii, Playstation, Samsung TV, 2 iPhones, and 3 iPads have a constant 5 bar signal with constant 66 Mbps speed checks; you can watch the xbr55 and xbr65 randomly drop signal strength. During these periods you can ChromeCast from my iPhone to the "buffering" TV from the DirecTV/ESPN/Netflix app on iPhone. When you go to the SONY website and enter "WiFi connection problem" or "connection problem with sony bravia tv" there is a string of this complaint going back to 2014. Let me reemphasize that the link guide provided by SONY doesn't solve problem, neither are the sony tech able to help. At the end of the problem you can try to get new TV or hardwire TV to router (obviously far suboptimal solutions). I write this detailed complaint here because I have received no satisfactory solution from SONY with multiple attempts; but I did notice that SONY appears to monitor this space and respond. I assume the wider audience here might cause them to re-think the standard response of.... "Thank you for your comment. We value your business, and want all our customers to be happy. We hope the following "link" will help you with your problem. If not please re-contact at blah blah blah blah". Maybe SONY might acknowledge the problem that's well represented on their own bulletin board and admit the problem is with "their WiFi connection" equipment in the TV. Did I mention the Samsung TV and other devices have not had one single problem over this same 2-3 year period while the 3 SONY products have.

    No, I would not recommend this to a friend