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Customer Ratings & Reviews

Sony - 55" Class - LED - X800E Series - 2160p - Smart - 4K UHD TV with HDR-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 2297 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 28 Reviews
  • Rating: 1 out of 5 stars

    Sony tv’s aren’t for me, one star is too many

    Posted
    CSR1
    • My Best Buy® Elite MemberElite Member

    I purchased my first Sony tv in 2017, everything was fine until all of a sudden my cable box stopped producing sound with the tv. My PlayStation and DVD player would work, even streaming there was sound. I went through the settings of both the cable box and tv. Nothing worked. I changed out the HDMI cables and even the cable box. Still no sound. I tried to connect the cable box to a different tv (insignia) and it worked. The only thing that worked was switching the HDMI cable to a different HDMI port on the tv, which is fine, until it happened again. I switched to a different port and it happened again. I kept doing this until I eventually ran out of ports to connect the cable box to, they all stopped working with my cable box. I called Geek Squad and they said it was a bad HDMI board in the tv. They ordered the parts and attempted to fix it. Well when they put the new HDMI board in and put the tv back together and mounted it, they turned the tv on and there were a series of colorful blocks on the screen, then it’ll switch to a red screen, then blue, then black. The GS tech said the brand new HDMI board that was ordered for me was bad. He put the old board back in so that I could still at least watch Netflix or movies. But once he did that it was still the same thing with the colorful blocks and the screen going from black to blue. They ended up giving me a credit for the tv. Now last year in October I purchased this tv the X800E Series thinking everything would be fine, and everything was fine. Up until two months ago when the same issue came about. The sound just stopping working all of a sudden. So again I switched the HDMI to a different HDMI port on the tv. A week later the same issue. I switched it a final time and it was great, up until yesterday. Again no sound. Everything that I’ve done with the previous Sony I’ve done to this one. Switching out the HDMI cables, switching the cable box, connecting the cable box to a different tv (which worked). It’s literally been 5 months and the tv is doing the same thing. I didn’t even bother with calling to have it serviced because I didn’t get the GS protection, and I hear that Sony’s customer service is the absolute worst. This didn’t happen when I had a Samsung, which lasted for years and is still kicking to this day. I only gave it to my mother-in-law because I wanted a bigger tv. But I should’ve stuck with Samsung again. I’ll be giving this tv to my brother because he asked for it and at least it’ll serve it’s purpose. It’ll be just a gaming/ streaming tv.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi CSR1, Thank you for your feedback on your experience with your TV. We are sorry for any inconvenience you had experienced. Please be assured we take this very seriously and continuously strive to improve our products. Kindly send us an email as well at socialsupport@am.sony.com with your case number if any so we can check your file. Regards, -Erin Sony_US

  • Rating: 1 out of 5 stars

    Don't buy this TV

    Posted
    Kris1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have been using Sony products for many years and just can not believe the problems that we had had with this TV and tech support. This is an Android TV. I really did not think much about it until it crashed. The problem is that if the Android software crashes, as we all know it will, the TV is worthless. You can not bypass the software and use the TV with your cable box, DVD, or any other device. While trying to get this taken care of with Sony Tech Support, which has always been one of the best, they determined that it needed to be replace. The told me the process that I needed to email pics, case number and serial number to the company that would bring a replacement to the house. The service company is now saying that the screen is damaged and they will not replace it. There is no damage to the screen. This TV is less then 2 weeks old. It will be returned to Best Buy next week

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad Quality TV

    Posted
    AANT

    In less than two months my Sony Bravia 4K TV would not start. Every time I pressed the power button on the remote I got a red light blinking on the front bottom of the screen and the TV would not start. I called the warranty people and they opened up the TV and replaced a 9”X9” squared circuit board that according to the technician was about $300.00 and the TV still did not start. The technician then ordered the main board a rectangular 9”X10” circuit board and scheduled another appointment for when the part arrived. The technician estimate of the main board cost was of more than $400.00. I did not wait for this part to arrive and decided to go to Best Buy and explain my situation. They kindly gave me a Samsung 4K TV in exchange. I was happy with Best Buy and disappointed with Sony’s poor quality.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Sony Sucks

    Posted
    titan55122
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased a previous Sony model and had issues with faded white lines gradually got worse as time went on. I was under warranty and got this replacement. Sad to say this modal is worse. It has troubles getting antenna reception as I tried two different indoor models. The channels seem to stall, then the TV shuts off. It takes a few minutes to “restart” I guess. WiFi reception seems more poor then then previous model. The white faded lines are now starting with this model. When I got this home delivered and set up from geek squad, 15 days later I noticed two holes on the screen. I was too late to get a replacement by one day. Very disappointed and frustrated with Sony. I would not recommend this model or any Sony products.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Got a Lemon

    Posted
    JakeG
    • My Best Buy® MemberMember

    After about a month the Tv would not turn on. I followed the directions on Sony's website and my Tv is still having this issue. I have to unplug my mounted tv from the wall outlet and then plug it back in. The tv will work fin for a few weeks and then do this again. The biggest issue has been Sony Support. I've called 5 times and have been told that the engineering department would have to call me back in a few business days. They've been telling me this since Early October. I have now talked to three different representatives since then. Still no engineering department call. I just want my tv fixed.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hello JakeG, we sincerely apologize for the inconvenience this caused you. Kindly send us an email with your case number at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you.


      Regards,
      Erin
      Sony Social Support Sony_US

  • Rating: 1 out of 5 stars

    Broke within 6 months

    Posted
    Katie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This TV broke within the first 6 months. Trying to get Sony to fix it under the warranty is becoming a nightmare and we can’t return to Best Buy because of their poor return policy. According to online forums, the screen freezing with just the Sony logo is a known issue. We also own a Samsung and Vizio - both of which have never broken and are still going strong after 5 years. But anything other than a Sony! Waste of money.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Katie, We are very sorry for the inconvenience this has caused, please send us an email at socialsupport@am.sony.com and include your product details and contact information and let us see how we can be of assistance.

      Regards, 
      Zac sony_US

  • Rating: 1 out of 5 stars

    Bad quality

    Posted
    Mkldg
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I went on vacation for 1 week and I came home to this. I’ve only had the TV for a month. If only it still qualified for a return I would’ve returned it. I’m very disappointed in this TV. Same thing also happened to the 75” i got and luckily that still qualified for a return. Didn’t expect this kind of quality from sony

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    Brdavis
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Not impressed with the picture quality. This is my second Sony. Granted, this is a lesser expensive model than my other Sony I am really disappointed in the pixelation that occurs and the lack of clarity. I switched from Samsung to Sony after having longevity issues with Samsung. I would take this back if I could. I don't recommend it. There are way better options for the same money.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    not so smart tv

    Posted
    deznutzgear
    • My Best Buy® MemberMember

    im unsure of image quality or ease of use .... however if you want to cut the cord with this "smart tv" you wont do it with Sonys PSVUE app... unless you have a roku , firestick , or appletv connected to it and thats like having a umbrella for your umbrella... not smart... if this Sony "SMART TV " cant get the Sony app , what other apps wont you be able to stream that you want? "smart tv" , really?

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    TV not compatible with my Cable Service provider.

    Posted
    Askfirstbeforebuying
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After I tried for several hours to get connected to regular TV channels, I gave up. A cable service tech made his best efforts for about 1.5 hours with no luck. I made calls to SONY customer service for help, without any success. My next resort to getting some help was a trip back to Best Buy to talk with a GEEK tech. He simply told me that my Cable Service is not recognized by SONY equipment. So arrangements were made to return my SONY and exchange for a SAMSUNG.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Askfirstbeforebuying, We are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address, phone number, and reference number.
      Thank you. -Jay sony_US

  • Rating: 1 out of 5 stars

    Why so difficult?

    Posted
    Heboo18
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The setup on this TV isn't user friendly at all. I spend way too much time trying to find what I'm looking for and there aren't any options to customize. Why buy a more expensive "smart" TV when you can plug in the much easier to navigate Roku. Device also isn't supported on multiple platforms including my Google Home and HBO Go. Simply put... buy a cheaper TV and plug in a Roku.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Heboo18, We regret to hear that it didn't live up to your expectations and needs. We'll make sure that this feedback reaches a relevant team if ever changes are needed as we want our consumers to have the best user experience. Thank you very much for your input. ~Ralph sony_US

  • Rating: 1 out of 5 stars

    a poor product with limited streaming capability

    Posted
    LJM1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Very limited streaming capability with major stuttering, no 5.1 sound capability on the optical output, for full features you need a special cord to plug in that is not available at the store or anywhere else (I happen to have one on an old camcorder). This TV was not user friendly, it was a nightmare, I returned it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    What?

    Posted
    Hilary49
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I must be the only person that did not like this tv. I had it a week. The picture was not clear. The clicker was confusing. Trying to sign up my Apps was a hot mess. I proceeded to return to the store and choose another tv. I ended up with the 65” Samsung and it’s fabulous. Huge difference in quality of the picture and extremely user friendly.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Hilary49, it is unfortunate that the TV had to be returned. However, we're always looking to make Sony better. Thank you for sharing your feedback with us. Have a wonderful day! Regards, ^Ron sony_US

  • Rating: 1 out of 5 stars

    Does not work well with PS4 Pro / Xbox One X

    Posted
    MaxLitteral
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Does not work well with gaming devices. PS4 Pro audio cuts out frequently after waking up from Standby, the "fix" is to reboot the TV, which should not have to happen for a $1000 TV, especially one from the same maker as the console, did they test the TVs? Xbox One X gets "No signal" with 4K output. I recommend looking elsewhere.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi MaxLitteral, we regret to hear that your TV failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, -Erin sony_US

  • Rating: 1 out of 5 stars

    Started out great

    Posted
    Mike

    After 30 Days it just stopped. Cannot return it to Best Buy. Sony requires pictures of serial number , model number and receipt with picture of tv and will replace in 5-7 business days. Also need credit card in case you do not return broken tv. Was good until it quit. Think hard about buying a sony

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi Mike, we regret that the TV failed to meet your expectations. We'll make sure that your feedback reaches the proper department for further improvements and possible changes. We greatly appreciate your time in sharing us your experience. Best regards, -Mark sony_US

  • Rating: 1 out of 5 stars

    TV still does not work 5 weeks after installation.

    Posted
    drllew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This TV appears to be incompatible with both AppleTV and with Comcast cable boxes. It appears to be sending signals to both that set up failure of communication. Best Buy has been very cagey about replacing this TV with something that actually works.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Has restart issues.

    Posted
    Ravi

    Has software update issues. It gave errors/exceptions while I was watching, and then it has been restarting since then in a loop. :( It's less than 2 year old TV, and Sony doesn't give any warranty on TVs which are more than one year old.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hello Ravi, We regret to hear that the TV failed to meet your expectations. We would like to see how we can turn this into a positive experience for you. Please send us an email at socialsupport@am.sony.com including your product and contact details and let us see how we can be of assistance and a reference number so we can review your file.
      Thank you, _Bob sony_US

  • Rating: 1 out of 5 stars

    Sony - never again

    Posted
    ChuckS
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The Bravia and the work done by Sony are sub par. Poor picture, abysmal interface, and the sound quality is even marginal. Buy an LG or a Samsung instead. I turned mine back in after 14 days of horrible viewing.

    No, I would not recommend this to a friend

    • Brand response

      SonyListens

      Hi ChuckS,

      We regret to hear that the television that you've purchased had to be returned. Rest assured that your feedback will not go unseen and will be directed to the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve. Regards, Zac sony_US

  • Rating: 1 out of 5 stars

    Picture stopped working

    Posted
    JessicaL
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought this TV in July, less than 7 months ago and now only the sound works, no picture...not impressed. Since I've had my plasma TV since 2005, I was expecting a little more out of $1,000 smart TV :(

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Nice product but not good enough

    Posted
    Vic2017
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I went for this one trying to splurge a little and get something nice, the tv itself looks really nice but I expected a lot higher image quality than what it had for the price.

    No, I would not recommend this to a friend