Customer Ratings & Reviews
- Model:
- KD55X75K
- SKU:
- 6505137
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the 55" Class X75K LED 4K UHD Smart Google TV's picture quality, ease of use, and price. Many also appreciate the vibrant colors and the user-friendly remote control. While some users experienced occasional app issues, the overwhelmingly positive feedback points to a high-quality television. The sleek design also received positive comments.
This summary was generated by AI based on customer reviews.
Syn
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Voice and person didn’t sync updated and had problems
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Me51,
Thank you for choosing and purchasing ourX75K 4K HDR LED Google TV. This definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
The delayed audio or video that's out of sync on your TV. This condition is sometimes resolved by simply turning your TV off and then back on. Make sure that the TV has the latest system software (firmware) installed. If watching a TV program, try changing the channel to see if the problem occurs on other channels; if it only occurs on one channel, then the issue is with the broadcast. Make sure all cables are securely connected to the TV and the source device (set-top box, DVD player, BD player, home theater system, or game console). Try playing a different video source to determine if the issue occurs with other connected devices.
Unfortunately, due to the current Best Buy phishing protocol for your protection, we cannot provide a direct email or phone number for customer support as of now. Please find Sony Electronics' Support information: Go to our support website > click on “Support” > scroll down click on “Contact Support” > click on "(select your product type)" and from there you'll see different ways to contact us.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Name:
BestBuy Username:
Model Number:
Question/concern:
Telephone Number:
Regards,
David
Sony Smart 55”
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV came broken & it has been difficult getting resolution to for the product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ring,
Thank you for choosing and purchasing our X75K 4K HDR LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
We need more details regarding your concern. For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X75K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Dead bug smashed under the glass.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was a dead gnat under the glass. They sold me some trash so I returned it.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rustle,
Thank you for sharing your experience with the X75K, and we are really sorry for the inconvenience caused by the dead bug inside the screen of your brand-new TV and that it had to be returned. This is certainly not the experience we were hoping you would have. We take the quality of our products seriously and want to ensure that our customers receive TVs that are free from any defects or issues. We appreciate you bringing this to our attention, and we hope that you'll consider Sony again in your future purchase.
Sincerely,
Romeo
Sony Social Support
- Cons mentioned:Processor speed
Buy Toshiba Fire TV instead
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I know Sony company has a good reputation, but this TV is horrible. The quality of the pictures you could tell that it’s not even 4K, bad muffled speakers and the processors they use on it was very slow,delayed & laggy. We have toshiba fire tv it’s way more better than this TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rexx,
Thank you for choosing and purchasing our X75K 4K HDR LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
You may experience a lower quality picture than specified for your TV for several reasons. To experience the highest quality picture on your TV, the video source should be the same quality (HD, 4K, etc.) as specified for your TV. Check the Poor quality picture conditions for additional information.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x75k/articles/00026355
We also recommend updating the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/lcd-tvs-android-x74k_x75k-series/kd-55x75k/software/00276819
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need better speaker Speakers don’t have a good sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FranzA,
Thank you for the review and we're sorry if you're not satisfied with the sound of the speaker. Sound quality depends on the original video provided by the video content provider and your connection bandwidth. Update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x75k/articles/00028577
For further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Disappointing for a Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality not very good. Bluetooth hard to use.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TonyF,
Thank you for choosing and purchasing our X75K 4K HDR LED. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Picture quality will depend in the source that you're playing. You may experience a lower quality picture than specified for your TV for several reasons. To experience the highest quality picture on your TV, the video source should be the same quality (HD, 4K, etc.) If you're using streaming applications, quality depends on the original video provided by the video content provider and your connection bandwidth. If you're using HDMI device, set the display to High-Quality 4K format with the HDMI input, set [HDMI signal format] in [External inputs].
More details: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x75k/articles/00026355
For Bluetooth function of the TV, we need more details so we can help you out. For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X75K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Horrible
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived broke! Did not work. The glass was destroyed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jv813,
Thank you for choosing and purchasing our X75K 4K HDR LED Google TV. We're sorry to hear what happened with the screen of your TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X75K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Not Worth The Money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I have ever purchased. I spent a little more than a Vizio and or TCL and it has been nothing but problems. Some apps won’t work at all. The wireless connection is always awful and my router is no more than five feet from the TV. Overall Disappointing performance for a $500 TV. I recommend buying a $300 Vizio instead and save yourself the headache. Not sure if Sony isn’t what it used to be, we have a 15 year old plasma Sony Bravia and it still works great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dennis,
Thank you for choosing and purchasing our X75K 4K HDR LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. You may find this article helpful on how to resolve your wireless connection issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x75k/articles/00127011
Also, update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/kd-55x75k/articles/00028577
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X75K We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Bad experience and bad customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv went black two weeks after we bought it and they didn’t do anything to fix it, so i had to talk with sony to help me
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoT,
Thank you for choosing and purchasing our X75K 4K HDR LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. We need more details about the black screen issue but for the mean time. Power reset the TV, simply unplug the unit and wait 1-2 minutes then plug the device back in and power on.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X75K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Sony has lost it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony used to be a quality brand. This TV is even worse than the cheaper Chinese brands. I use Youtube and Netflix on this TV. The TV would suddenly stop working. The only fix is to unplug the TV. Never buying any Sony brand products anymore.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anup,
Thank you for choosing and purchasing our X75K 4K HDR LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Update the software of your TV. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/articles/00119543
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X75K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Its defective and not a 4k.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got home and its a curved TV when its not supposed to be curved, its not a 4k TV it takes too long to load 4k, its a good 1080p that has bad input lag for gaming, very noticeable lag playing call of duty.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AcidicCreed44,
Thank you for choosing and purchasing our X75K 4K HDR LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
Our Sony televisions are not curved by design. The TV supports 4K and it is reliable through your source. For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X75K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
- Pros mentioned:Picture quality, Price
Google Account in my way?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently moved to the US, bought this Google TV, and signed up for Hulu. But the TV keeps directing me to Hulu in my home country, and not to Hulu US (I can't even download the app). I called the number that popped up on the screen for trouble shooting and was told that my former residency in my home country, detected by Google through my Google Account, was getting in the way. Spent long hours trying to tackle the issue but in vain. It's a bummer all the more because I was satisfied with the product's price and quality.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Samurai,
Thank you for the review and we do apologize for the inconvenience. We need more details regarding your concern. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
David
Defective Sony TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Defective and being replaced Sunday 8/7/22. Can't rate picture etc until replaced
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Happy,
Thank you for choosing and purchasing our X75K 4K Ultra HD Smart TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X75K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
Damaged goods!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift for my sister- TV arrived smashed SMH
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JohnM,
Thank you for choosing and purchasing our X75K 4K HDR LED Google TV. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience.
For further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X75K
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
David
- Pros mentioned:Tv quality
Bravia Sony Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just purchased this Sony Bravia Tv May 14,2023 ! I just hung above my fireplace! It looks awesome! I am very impressed with all the apps and the speakers from the tv ! I just got rid of a vizo tv that is 15-20 years old still worked great but wanted a 4 k tv! Definitely satisfied with my purchase if this 4 k Sony Bravia tv ! Thank you to the 3 people at Best Buy that helped me with this particular Tv !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MLV1974,
Thank you for the purchase! We're glad to hear that you're impressed with the smart apps and built in speakers of the television. With our Bravia X75K, you'll see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Our powerful processor uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like color and contrast. Thank you for choosing Sony and enjoy your TV!
-David
- Pros mentioned:Color, Ease of use
Happy with purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great color and easy to use. We like being able to access our Apple TV with this tv remote
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GailS,
Very nice! We're glad to hear that you're happy with your purchase and liked the picture color quality and Apple TV for your Sony television. With our Bravia X75K, you'll see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Our powerful processor uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like color and contrast. Thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
Great festures
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Learning how to use all the features was a steep Learning curve but do love this TV. Picture is great and options almost overwhelming, (77 yo) but we love it.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Great for the price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality picture, great sound. Set up was easy and looks great in my living room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user943928,
Thank you for the 5-star rating and we're glad to hear that you like the picture and sound quality of the TV for your living room. With our Bravia X75K, you'll see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Our powerful processor uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like color and contrast. Thank you for choosing Sony and enjoy your TV!
-David
- Pros mentioned:Color, Picture quality
Sony brava
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic tv. Great color and definition. Great value as well. Strong recommendation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user791725,
Awesome! We're glad to hear that you like the color picture quality and value of the television. With our Bravia X75K, you'll see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Our powerful processor uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like color and contrast. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Picture quality
Bibis
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv for the price excellent picture remote is easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArmandoF,
Thank you for the purchase and we're glad to hear that you love the picture quality and remote control of the TV. With our Bravia X75K, you'll see glorious 4K pictures, rich with real world detail and texture, exclusively powered by our 4K Processor X1™. Our powerful processor uses advanced algorithms to cut noise and boost detail. With an even clearer 4K signal, everything you watch is closer to 4K quality, full of life-like color and contrast. Thank you for choosing Sony!
-David