Customer Ratings & Reviews
- Model:
- KD55X77L
- SKU:
- 6544132
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers enjoy the 55" Class X77L LED 4K UHD Smart Google TV (2023) for its great picture quality, vivid colors, and ease of use. The built-in Google TV and streaming features are also well-received. Some customers noted that the remote control lacks number buttons. The reasonable price and easy setup add to the positive customer experience.
This summary was generated by AI based on customer reviews.
New Sony T.V.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing is you need to rethink how you choose a channel, the choice is just a different way to search.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user395539,
Thanks for sharing your review and experience with the X77L. Your feedback about the remote is greatly appreciated. Thank you for choosing Sony!
-Ralph
Mr. RONLEY KYDD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the tv front Sony and I thank you so much because it was a gift for my step father for Christmas.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonleyK, We are glad to hear that you love our BRAVIA X77L and that you chose this as a gift for your father. With our X77L, he will experience all his favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even his favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings his favorite content from across your apps and subscriptions and organizes them just for him. Thank you for trusting Sony! Vincent
Recomended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works like new! Decided to go with a used tv and was not disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user235984,
Great! We're thrilled that you are enjoying this amazing TV. Thank you for choosing Sony!
-Ralph
Awesome Graphics
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought to go with PS5 they go great together graphics are amazing just love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jcoldgamut15,
Amazing! We're glad that you like the picture quality of the X77L TV and how it works well with the PS5. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony!
-Ralph
Sony TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do recommend this product, great resolutions. Excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GarryL,
You made the right choice! We're thrilled that you are enjoying the picture quality of the TV. Thanks for the recommendation and for choosing Sony!
-Ralph
Wifi problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it disconnect from wifi, but it could be my internet
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IanM,
We regret to hear that you are having Wi-Fi issues with the TV. For optimum performance, make sure that the software version of the TV is up-to-date. The troubleshooting steps on this link may also help resolve those issues:
https://www.sony.com/electronics/support/articles/00184183
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00133631
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Sluggish within 1 hour of purchase!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was super excited for this purchase. We were told by a sales rep that this TV was the better option over an LG or Samsung. Obviously they were very wrong. We have not even had this TV for an hour and it’s slow, lagging, sluggish and we have already had to unplug it twice just to get it to unfreeze. Will definitely be returning, which is an even bigger hassle in itself. Do not buy this TV unless you enjoy watching paint dry on a wall!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GinaA, We're sorry to hear about your experience with our Sony X77L. We understand how frustrating it can be to have a new product malfunction. This is usually not the case for our TVs nor the experience we want you to have.
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony TV by visiting our Sony Support website at https://www.sony.com/electronics/support to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback.
Sincerely,
Sam
Not worth the money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV in 2023 and since I've had it I've always had issues. Got it replaced one time bcus they couldn't figure out why it was lagging, not responding, and turns off randomly. With a new TV I have master reset it a few times and it still gives me the same issue. Wouldn't bother getting another Sony TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anda, We are truly sorry to hear about your TV. This is definitely not what we wanted you to experience. May we ask for your Case ID so we can review?
Kindly reach out to our support team at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
TV says "Windy Chicken" passwords on the TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the same review I just posted. Part of said the TV came with some passwords entered such as Windy Chicken, etc. Also the provider of the reviews had added a remark that there had been a reward of a promotion or other benefits to doing the review, THIS IS NOT TRUE. NO BENEFITS. I would not bother with something like that!
No, I would not recommend this to a friend?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't make it work. Had a bunch of other persons' names on the password part so gave up. They were names like Windy Chicken, etc. A lot of effort for nothing. Will get a refund.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi user427911,
Thank you for your time writing this review. We're sorry to hear if you are having some difficulties with your new TV. This is definitely not the buying experience we want you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris