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Customer Ratings & Reviews

Your price for this item is $499.99
The comparable value price is $589.99

Customer reviews

Rating 4.7 out of 5 stars with 287 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the great picture quality of the 55" Class X77L LED 4K UHD Smart Google TV (2023). Many find it easy to use, with vivid colors and a built-in Google TV that works well. Some customers have mentioned that the remote control lacks number buttons.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 287 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Would purchase again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The TV is working great, and it was a breeze to configure. The picture is crisp, and we haven't noticed any lag in our picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewN, We are glad that you like your new Sony BRAVIA 4K smart Google TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    A good TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice TV. Picture is good. Setup was easy. The settings menu takes a bit to get used to as does adding apps. Definitely a good solid TV. Only issue is it is a little slow starting up and with Wi-fi.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Garry, We are happy that you like the picture quality of your new Sony BRAVIA 4K smart Google TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Please make sure to update the firmware of our TV to improve its performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/articles/00119543. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing TV & Picture - Highly Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace an LG that was accidentally dropped and broke. This is the first Sony TV I have owned and always went with Vizio or LG. I must say, I am so glad that I decided to pay a little more for the Sony. The remote alone is much more streamlined and user-friendly. The picture is amazing, it has the perfect amount of inputs, and just a great product overall. I've owned for about 2 months now and loved every day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ArianaJ,

      Thank you for the purchase and we're happy to hear that you like the picture quality of your new Sony TV. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Love my Sony

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this TV. Color is great and easy to use and the picture makes me feel like I am right there in the picture.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NJCoe, Amazing! Thank you for this excellent review of your BRAVIA X77L. We are thrilled to hear that you are pleased with your purchase and you like most of the features, especially the ease of use, life-like color, realistic and natural picture of this great TV. It sounds like we hit the mark with the X77L. Our Smart TV delivers exciting content in 4K HDR. Even 2K pictures are upscaled to near 4K quality with sharp details and billions of real-world colors, reproduced by our 4K Processor X1™. Clear, natural sound brings movies and music to life for a thrilling experience. Thank you so much for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Love the picture and the sound. Just like what was advertised. Colors are brilliant!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roger, We are thrilled to hear that you like the picture and sound quality of your new Sony BRAVIA smart Google TV. Thank you for choosing Sony! Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice clear picture and sound. Shipping got very messed up and I ended up picking it up myself. The sales people at Best Buy are completely separate from the delivery department and they cannot assure you a time or a day. My advice would be if you need shipping try to make sure they can narrow down through a specific date so they don’t end up taking a whole day at work and waiting for nothing.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StefanieM,

      Thank you for the review and we're glad to hear that you like the clear picture and sound quality of the TV. Your feedback is greatly appreciated. Thank you for choosing Sony and enjoy your TV!

      -David Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sony all the way!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had excellent help and chose a Sony TV. We are very pleased with the pucture quality and ease of operating.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SueS,

      Amazing! We're thrilled that you are enjoying the picture quality and user-friendly functions of the X77L TV. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 55

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture! Exceeded expectations. Easily moves back and forth from cable to streaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DennisJ,
      Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're really glad that we were able to exceed your expectations with your new TV. With X77L BRAVIA 4K TV, experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Google TV with Google Assistant organizes your content all in one place. Support Apple AirPlay.1,5. Take your PlayStation 5 gaming to the next level with exclusive features that optimize picture quality for gaming and streaming. See blur-free picture quality in fast-moving sports and movies powered by Motionflow XR™ technology. Bring back lost texture and detail and see your content upscaled to near-4K resolution with 4K X-Reality PRO. Thank you for choosing SONY! - Kris Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    SONY

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture on this tv. It is easy to operate and was simple to set up. Looks great in my room

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GailC,
      Great! Thank you for purchasing our Sony KD55X77L and we are very happy that you are pleased with the picture quality plus how you easily set it up and navigate the TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for your purchase. Enjoy! - Marco Sony_US

  • Pros mentioned:
    Google tv, Picture quality

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality and picture for the money. Built in Google TV works great. No need for extra set top boxes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertR,

      Perfect! We're glad that you are enjoying the picture quality and Google software of the TV. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality and sound are great! Easy to set up and in stall

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RubenH,

      Thank you for choosing Sony!

      We're excited to hear that your KD55X77L TV is delivering great quality and sound, and that the setup and installation were easy for you. Your feedback truly motivates us to continue providing products and experiences that make a difference in your home entertainment. Thank you for sharing!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Installation by Geek sqaud.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your installation people are excellent They never leave till all programs are checked and I am able to use it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PuzzleHead,

      Great! We're glad that you were assisted professionally. We hope you are also enjoying this amazing TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Best brand

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent price and quality best brand and updates constantly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisB,

      You made the right choice! We're thrilled that you are enjoying the picture quality and software of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color, Ease of use

    Rated 5 out of 5 stars

    Mr Jose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV. Alot of clarity. Bright colors. Easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseC,

      Perfect! We're thrilled that you like the picture quality and user-friendly functions of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Affordable nice smart tv.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice very affordable smart tv. Easy setup and clean picture. Use a sound bar so I can't say how well the speakers perform.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mikei,
      Awesome! We're glad to hear we were able to give you a great deal. Your satisfaction with the incredible picture quality and easy setup with your X77L TV are greatly appreciated. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Sabrina

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good clarity, sound and ease of use. It wasn’t difficult to use the Smart TV features

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SabrinaB,

      Perfect! We're glad that you are enjoying the sound, picture quality, and user-friendly functions of the TV. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 5 out of 5 stars

    Great tv value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture- and great value! I love watching the sharp colors!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaxieMom, We are thrilled to hear that you love watching from your new Sony BRAVIA 4K smart Google TV. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Picture quality, Price

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top notch picture and sound quality! Great quality reasonably priced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi oren,

      Amazing! We're thrilled that you are enjoying the sound and picture quality of the TV. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Nice TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent color, nice 55" size Sound quality could be better voices a little scratchy But still satisfied with this TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SusanD,

      Thanks for sharing your review and experience with the X77L. We're glad that you like the size and picture quality of the TV. Your feedback about its sound is greatly appreciated. For optimum performance, make sure to the software version of the TV is up-to-date. Sound quality may vary depending on the source content. You do have the option to adjust the sound settings of the TV depending on your needs. For more information, please refer to these links:

      https://www.sony.com/electronics/support/articles/00028577
      https://helpguide.sony.net/tv/kusltnr1/v1/en-003/07-01_08.html

      Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Bigger better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is high quality, sharp and easy to navigate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Butch,

      Perfect! We're thrilled that you are enjoying the picture quality and user-friendly functions of the X77L TV. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony!

      -Ralph Sony_US

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