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Customer Ratings & Reviews

Your price for this item is $500.99
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Customer reviews

Rating 4.7 out of 5 stars with 291 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the 55" Class X77L LED 4K UHD Smart Google TV (2023) for its great picture quality, vivid colors, and ease of use. The built-in Google TV and streaming features are also well-received. Some customers noted that the remote control lacks number buttons. The reasonable price and easy setup add to the positive customer experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 291 reviews
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    Nice TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent color, nice 55" size Sound quality could be better voices a little scratchy But still satisfied with this TV

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SusanD,

      Thanks for sharing your review and experience with the X77L. We're glad that you like the size and picture quality of the TV. Your feedback about its sound is greatly appreciated. For optimum performance, make sure to the software version of the TV is up-to-date. Sound quality may vary depending on the source content. You do have the option to adjust the sound settings of the TV depending on your needs. For more information, please refer to these links:

      https://www.sony.com/electronics/support/articles/00028577
      https://helpguide.sony.net/tv/kusltnr1/v1/en-003/07-01_08.html

      Hope this helps. In case you need further assistance, please email us at [email protected] with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Or contact our product support team via phone call or chat through this link:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv

      Sincerely,
      -Ralph Sony_US

  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Bigger better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is high quality, sharp and easy to navigate

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Butch,

      Perfect! We're thrilled that you are enjoying the picture quality and user-friendly functions of the X77L TV. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    bedroom tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good picture, it was a little hard to program. I am of the older set of customers and newer technologies are a little harder to set up, but the tutorial on set made it helpful. I have geek squad always available if needed. This was a Christmas present to my wife and she is very picky but loves it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WalterR, Thanks for sharing your experience. We are thrilled to hear that your wife loves your new Sony BRAVIA 4K smart Google TV. Thank you for your purchase. Enjoy your movie nights! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV has a great picture! Sound quality is awesome! Would highly recommend this tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DeborahH,
      Thanks so much for your great review! We are thrilled to hear that the KD-55X77L is impressing you with its picture and sound quality.

      This model is built to deliver sharp visuals with vibrant colors and crystal-clear audio thanks to its advanced processing technology. Plus, with smart features and easy connectivity, it’s designed to fit seamlessly into your home entertainment setup.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great products & service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was nice to have salespeople who knew what they were talking about and helped us get the right television for our needs. The television is great and fits our TV cubby perfectly. The picture and sound work great - we love our new television, and the service we received at Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryW,

      Amazing! We're glad that you like the sound, picture quality, and size of the TV. It's also great that you were assisted professionally. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Sony rocks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Sony 55" tv I have ever purchased. The color and the sound is awesome. It fits perfectly on my wall. The sales person was very helpful and knowledgeable. I would purchase and buy another Sony from Best buy. I have already recommend my family and friends.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeonaM,

      Perfect! We're glad that you like the size, sound, and picture quality of the TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Big New TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is excellent. Took a little getting used to the size and the functions, but its just like being at the movies. Don't need the HMDI cable I bought with it, so will be returning it soon. thank you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KathleenM, Thank you for the positive review! We're glad you're enjoying the movie theater-like experience with your new Sony X77L. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    It’s really a good deal!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Sony customer long time ago and I thought that this tv model was “fair” because the price, I have 2 more Sony TVs , one 3D and both are Android TV but I bought this one for my little son, and I had a big sorprise, the image it”s beautiful and easy to set up!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rualdova,

      You made the right choice! We're thrilled that your son is enjoying the picture quality and user-friendly functions of the TV. Experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1™. All your HD content is upscaled to near-4K resolution resulting in sharp details and real-world colors. Google TV™ with Google assistant™ makes it easy to find your favorite movies and shows from all the top streaming apps. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    So far, so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recently purchased the Sony 55" XL77L and everything is good so far. Easy set up, great sound and picture. Features of the tv are excellent. The tv arrived in excellent condition, packaging was great and delivery person was on time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jimfromthebronx,

      Perfect! We're glad that you like the sound, picture quality, packaging, and user-friendly functions of the TV. It's also great that delivery was done professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    BEST TV!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ONLY buy Sony, the very best….,and Geek Squad support has been wonderful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisB,

      You made the right choice! We're glad that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV is really good. Great for watching Tv Shows, Movies, and Sports games

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricM,

      Thank you for the 5-star review! We are delighted to hear that you find the Sony - X77L TV really good and that it enhances your viewing experience across all types of content, from TV Shows and Movies to Sports games. Enjoy the brilliant picture quality!

      Thank you for choosing Sony.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for a Sony. We had to get a new TV because our last one was about seven years old and finally died. It’s crazy how good of a TV you can get. This Tv was an easy set up, easily connects to Home, apps and AirPlay. Easy to mount. We have no complains!

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Runnermcgee,

      We regret to hear about what happened to your previous TV. You made the right choice upgrading to the Sony X77L! We're glad that you are enjoying the supported apps, AirPlay function, and user-friendly features of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the TV Great picture go with the PS5 Great service from Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AndrewN,

      Thank you for your amazing 5-star review! We're thrilled to hear that you love the great picture quality of your KD55X77L and that it pairs so well with your PS5, enhancing your gaming experience. It's also fantastic to know that you received excellent service from Best Buy. Enjoy your new TV, and thank you for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and for the price too??? I have no complaints about this TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeresaV, That's awesome! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    ANGEL

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PICTURE AND SIZE OF TV THESE IS ALL IF HAVE.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, 007angel! We're glad you like your new TV. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    great tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent picture clear crisp colors setting up was a little tough still getting use to the google tv format but absolutely love this tv so far

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rooster1,

      Awesome! We're happy to hear that you like the picture color quality of the TV. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony experience is always good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for its money. Can't go wrong with Sony. Picture clarity is great. Color is true to life and not artificially vibrant. Sound is clear and nuanced

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamratC,

      You made the right choice! We're thrilled that you like the sound and picture quality of the TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Reliable TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Biri is resilient easier to operate. The price was magnificent and Sony products forget about it. It’s Sony products the best the best from Best Buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ReinaldoG,

      Perfect! We're glad that you are having an easy time using this amazing TV. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    amazing tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing TV I believe it has the best price for the quality. Great experience buying at nest buy great staff, help me put it in the car and everything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alessandro,

      Awesome! We're thrilled that you are enjoying this amazing TV. It's also great that you were assisted professionally. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a Sony Tv for my living room. The screen brightness and picture quality is excellent. Sound is nice snd loud. Just perfect for our house.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmyB, We are thrilled to know that you now have the perfect smart TV for your living room. We always strive to deliver the best picture and sound quality with our TVs. With our X77L, you will experience all your favorite content in lifelike 4K HDR picture quality, powered by the 4K Processor X1. Even your favorites in 2K and HD are upscaled close to 4K quality, thanks to 4K X-Reality PRO. It also supports Google TV, which brings your favorite content from across your apps and subscriptions and organizes them just for you. Thank you for trusting Sony! Vincent Sony_US

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