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Customer Ratings & Reviews

Your price for this item is $519.99
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Customer reviews

Rating 4.6 out of 5 stars with 957 reviews

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Rating by feature

  • Picture Quality

    Rating 4.1 out of 5 stars

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Brightness

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 55" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many noting how bright and vibrant the display is. The easy setup process is also widely praised, with users appreciating the straightforward navigation of the TV's settings. While some customers have concerns about the Bluetooth connectivity and the smart TV's functionality, the overall positive feedback on the picture quality and user-friendly design make this TV a popular choice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 957 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Life changing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was our first smart TV purchase and we are thrilled. It’s much easier for my mother to navigate and use. She’s leery of electronics and this was easy for me to set up and her to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KimberlyH, we're glad you like the picture quality of our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 55" reasonably priced and worth every cent!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Sony 55" - the setup was very easy. The picture quality excellent, and sounds very good. The installers were excellent. They were well trained - knew what they were doing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kasey,

      Awesome! We're glad that you like the sound, picture quality, and had an easy time setting up the TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Lots of upside

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, great price, easy to use Android features that integrate well with the rest of our Andriod phones and email, and fantastic picture. Only down side was sports motion which we had higher hopes for and was really key for us.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RollingOn, we're glad you like our product. we're glad you like the picture quality of our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. If you encounter picture issues when watching sporting events or fast-action programs. You may set Motionflow to Off. Settings > Picture adjustments > Advanced settings > Motion > Motionflow > Off. If your TV has a CineMotion setting, set it to Low or Off. If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 55” is grear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has always been my first choice in TVs and this current purchase meets or exceeds my expectation. Their engineering assures quality for years to come. It’s clear and contrast is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mary, we're glad you like ing our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Wonderful TV

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing color and quality. Much better than those entry level / low price point tvs. All Sony products work with one remote. A blessing couldn’t be happier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv at a great price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes with AndroidTV, we also hook it up to Roku and digital antenna. It knew what everything was and displayed it as such. Great interface, remote controls the external Roku as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lastminutetvshopper, we're glad you love our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Color

    Rated 2 out of 5 stars

    The black levels just weren’t there

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really hoping for more out of this TV. I was moving from a 1080P fully backlit LG 55” LX9500 unit and was hoping that the black levels would at least be on par or close to that unit. But, unfortunately the TV I bought 8-ish years ago way out-performed this unit. Additionally, even though I paid for the 4K upgrade of quality on Netflix and have several 4K physical discs, and UHD Vudu movies, I found the 4K output to be below average. Luckily, Best Buy allowed me to exchange and upgrade the TV to another unit (LG C9) and I couldn’t be happier. The C9 is last year’s model and the CX is the 2020 unit. Yes, it’s a big jump in price, but the black levels are amazing (of course they are on the LG unit since it’s an OLED). Basically, the Sony X800 was below average on image quality for 4K and had very poor blacks, so I’d recommend looking to another TV if you’re looking for a high quality TV. This is overpriced for a TV with this quality level in my opinion (and my wife)!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Almost Perfect

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good TV. We were sort of in a rush when we got it. Had I spent more time researching I might have gone with another model. The fact that I couldn't pair my SONY headphones really aggravated me. I did find a workaround and unfortunately, not many people will know about this workaround. I researched it and was lucky to find a comment by someone. The thing I find most aggravating about this is that there are lesser competitive models that allow for Bluetooth pairing with headphones. I did call them and they told me the model will only pair with keyboards. That was kind of crazy to me. This was almost a 5 star. I would recommend it because in other aspects it is a really nice TV. Since I can tell my friends about the workaround if they're so inclined I would recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mibo49, thank you for purchasing our product. The TV does not natively support Bluetooth audio out. This feature may work with a compatible external USB Bluetooth Adapter or 3rd party Bluetooth applications that can be downloaded from the Google Play Store. If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

      Thank you for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent 4K TV, very satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this TV. The HDR is eye-popping. I use it mainly for sports, 4K gaming, and watching 4K movies and TV shows. The user interface is fast and snappy and easy to navigate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel, Great! We're thrilled to hear you love the snappy user interface, ease of navigation, and HDR feature, especially when watching sports, playing 4K games, and watching 4K movies and TV shows. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! -Sam Sony_US

  • Rated 1 out of 5 stars

    Sony suck - picture quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After 3 years it looks like I’m watching the tv through checkerboard glasses and Sony said I’d have to pay to get it fixed. Skip Sony and buy yourself something that lasts

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    I love this TV so much!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The colors are amazing, and it's HUGE! Love it! I was able to set the whole thing up myself and connect all my devices and accounts. I'm not good with technology, so that was a major win.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrea, we're glad you love our product. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had a good experience with Sony products and so I purchased another Sony television. I addition to good quality the color is sharp and they offer a range of sizes to choose from. Very Happy with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Happy, we're glad you like our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Outstanding product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding quality, great picture! We had to add a sound bar to get decent sound, which is common. I only wish there was a better way to manage all the wires behind the tv.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BillC, we're glad you like the picture quality of our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We appreciate your feedback. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This TV is a very nice TV. It has a very good picture. With the attached sound bar, it makes for a very pleasant evening watching & listening to the different television programs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi seniorcitizen, we're glad you like the picture quality of our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great value for our dollar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this TV for our master bedroom. Though it is an older model it provides an excellent picture and the sound quality is very good. This TV is a great value for your dollar

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Skip, we're glad you like the picture and sound quality of our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony is the best TV

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony makes a great TV and the picture and sound quality is amazing. This is the third Sony TV and we still have all three of them working fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Annie, we're glad you like the picture and sound quality of our product. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't expecting much from this TV but man was I wrong. Great picture quality and Android TV capability is awesome. I'm a big Android TV fan and this is better than a Roku TV version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Iamlegend007, we're glad you like the picture quality and the operating system of our TV. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Tv quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite purchase!!! The tv is good quality and it has awesome features. Buying a tv is stressful and I’m glad I chose this one. I love the voice recognition on the remote.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meldem, we're glad you like our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman was very knowledgeable about TV's and helped me with my decision to buy the Sony 55" TV. The TV has a beautiful and sharp picture and was everything I had expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sandy, we're glad you like our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback and for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    I like this TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a similar Sony TV (950) series and the picture is noticeably better than in the 800H series. Having said that, this is a very good TV for the price. Since this is not our main set, it was a good choice for the application.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hector, Awesome! We're thrilled to hear you're loving the X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Jay Sony_US