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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 957 reviews

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Rating by feature

  • Picture Quality

    Rating 4.1 out of 5 stars

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Brightness

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 55" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many noting how bright and vibrant the display is. The easy setup process is also widely praised, with users appreciating the straightforward navigation of the TV's settings. While some customers have concerns about the Bluetooth connectivity and the smart TV's functionality, the overall positive feedback on the picture quality and user-friendly design make this TV a popular choice.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 957 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Can I say amazing?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes, yes I can. This TV is amazing! I love how well it brings all my favorite shows to life. It’s even better with my PS4 and I just can’t believe I went so long without upgrading my tv.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Sony X1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best Sony TV but much brighter than my old LG TV. Sound quality could be a little better but this was mid-ranged priced TV but for the price it works fine.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi iJai, We're glad to hear that you enjoying the sound quality of this X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Very Happy With Our Sony TV!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific TV, especially if you can get it on sale since Sony pricing is a little higher. Researched Samsung, LG, etc -great products but Sony seems to be a cut above.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DHoff, we're glad you are happy with our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Bright!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv was bought for an outdoor setup, with no problems this tv was up in running in less than 10 mins. This tv had Android built-in so streaming is a breeze and easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Efdrums, we're glad you like our product. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to setup - Great picture!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a solid entry level Sony TV. Great for gaming or just relaxing at home with your family! I love the fact that it took all of 5 minutes to setup at home!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lastnamesterry, Excellent! We're pleased to hear that you like the TV and ease of setup. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Stunning.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing television, coming from owning nothing but sony this tv loads apps as soon as you turn it on, no waiting for a connection plus the quality and sound is top notch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian,
      Thank you for your 5-star rating! We are thrilled to know that you're enjoying the amazing Internet features and Sound quality of the XBR55X800H. We thank you for being a loyal customer. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback and choosing Sony! -Chris Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Tv review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best tv I ever had. Was walking around for a while trying to decide and an associate helped me. People say the volume isn't that loud but I don't think that's true.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Datguy, we're glad you like our product, With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for the feedback and for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Yup.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Crisp picture with a super super fast refresh rate. This TV is absolutely stunning. Amazing sound on Spotify with little need for a sound bar in a normal sized room

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BTru, we're glad you like the picture quality of our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for the feedback and for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Awesome TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv worth every penny. Remote is awesome, programs to satellite TV easily. Picture is incredible. I have no negative things so far after a couple of months.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shopper999, We're glad to hear you feel that the X800H is worth its price! And good to know you like the incredible picture quality, user-friendly remote, and ease of channel programming function of the TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing SONY. -Sam Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    55" Sony TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality and sound are great. Understanding the controls can be difficult at first, however, help is available. We are enjoying the TV.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ruben, You've made an excellent choice! We're very pleased to hear you like the amazing picture and sound quality of your new Sony TV. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony TV by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. -Sam Sony_US

  • Rated 3 out of 5 stars

    sony- 55" CLASS X800H

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every two weeks i have to reset the sound .unplug tv for 30 Seconds and plug it back in very inconvenient

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great TV. Picture and sound quality are good, and I've always liked Sony products for reliability. I'm glad the salesman suggested it. Very happy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bingewatcher, we're glad you like our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    GREAT VALUE!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value. The addition of Android TV is wonderful. No more having to change Input to go to the world o streaming. I recommend this Sony TV to anyone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Super, we're glad you like our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    We are happy with the Sony brand.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Bought the tv a little over a month ago. We have a similar Sony model that’s older and smaller. We’ve been happy with it, so we bought another one!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suzy, we're glad you like our product. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent TV - solution to losing internet

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV - the only glitch is that it loses internet often. The solution is to hold your power button down on the remote until you see "restart" and hit that - this reboots the android system and forces it to grab a new IP (it holds the old one in memory and if another device grabs that IP when the tv is powered down it conflicts and repeatedly shows in the upper right hand part of the screen that its trying to connect). Hope this helps others as it took us forever to find the solution :) Otherwise wonderful tv.

    I would recommend this to a friend
  • Cons mentioned:
    Stand

    Rated 5 out of 5 stars

    Its ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little confusing in operate, sometimes cant get it to load an app, I dont like the satnd that came with it, it so wide, hard to sit on the TV shelf

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kayenta04, we're glad you like our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you so much for trusting Sony! ~Earl Sony_US

  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    good but

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, great sound, but has not recognized apps twice now, and have had to unplug tv and modem/wifi twice to get it to work. Have heard from others that this is an issue for them also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nice, We're glad to hear that you like the picture and sound quality of your X800H TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. We also regret to hear you're having an issue with not recognizing the app. We'd love to help you troubleshoot the problem.

      May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.

      Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony TV Model Number:
      Additional Information regarding your experience with the X800H:


      Thank you so much for choosing Sony!
      Erin Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Sony 55” TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a great price (was an open box return). Used for the exercise room. Very nice picture, color rendition, paired it with the Sonos beam.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichL,

      We are glad you like the picture and color quality of the TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV from Sony!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clear picture and easy set up with my existing surround sound equipment. Curbside pick up great. It was ready when I arrived at Best Buy at the time scheduled.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Drew, we're glad you like the picture quality of our product, With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Performance as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for 3 weeks and it is performing just as advertised. It was simple to get the color, brightness, etc. adjusted to way we like it. Love it!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BobMs, we're glad you love our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing SONY. ~Earl Sony_US