Customer Ratings & Reviews
- Model:
- XBR55X800H
- SKU:
- 6400732
Rating by feature
- Picture Quality
Rating 4.1 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 55" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many noting how bright and vibrant the display is. The easy setup process is also widely praised, with users appreciating the straightforward navigation of the TV's settings. While some customers have concerns about the Bluetooth connectivity and the smart TV's functionality, the overall positive feedback on the picture quality and user-friendly design make this TV a popular choice.
This summary was generated by AI based on customer reviews.
Sony 55" Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Recently installed so haven't had a chance to use extensively
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyTV, thank you for purchasing our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for choosing SONY. ~Earl
- Pros mentioned:Picture quality
No good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The pictures great but it won't sync to home theater system. I was going to get a different TV but was talked into this one. If I could choose all over I would have not listen to the best buy guy. Not a happy customer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Emilios, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're glad you like the picture quality of our product. We're sorry to hear that you have an issue with your SONY unit. You may find this link helpful in connecting the TV with your soundbar:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00014997
We still need more information about your issue. We have our support team that always happy to assist, so please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Great Sony television
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this tv, we are very happy with this purchase!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Newtv, we're glad you love our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for choosing Sony! ~Earl
nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is good. It works just like we wanted it to.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nothing, we're glad you like our product. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for choosing Sony! ~Earl
- Pros mentioned:Picture quality
Don't buy.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am so disappointed in this purchase. This TV was recommended by the Rep, and had a very good picture quality. But ever since I got it, it would just reboot in the middle of a movie. The first 2 times it happened, I brushed it off, but this a recurring problem. Now it has reached the point where the screen just goes blank for several minutes. I haven't even had it for 3 months.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Simone, thank you for reaching out. While we are glad you are satisfied with the outstanding picture quality of your X800H, we are sorry you are encountering a random reboot and blank screen issue. Some of these issues can be fixed by updating the firmware of your TV to the latest version (v6.5042 - released February 23, 2021). This firmware update improves the functionality and features of your TV. It also provides fixes to any performance issues that you are experiencing. For more details, please visit the link below:
https://www.sony.com/electronics/support/lcd-tvs-android-xh80xx_x80xxh_x81xh-series/xbr-55x800h/downloads/00017155
If the issue persists, please refer to the following link for additional troubleshooting:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00032613
If this does not help, please email the below information to socialsupport@am.sony.com so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From what I found out about this product it's great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Snowflake, That's great! We're very happy to hear you're enjoying our X800H TV. Our X800H is powered by our X1 processors reproduces more colors than a conventional television. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. -Sam
Garbage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I ever bought! I’ve always bought this model from Sony. Still have the Sony Bravia from 15 years ago. I’ve never had problem with it. The set up was great and the first night watching tv, it was a great view. The next day however I started noticing the screen would start to fade to black until it was unwatchable. I did a hard reset several times and it kept blacking out. Wasn’t until I returned it, I found out from the geek squad this model does that. Why it does that? No one knows. Returned for a different television.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lou28546, we're sorry to hear that you had returned your SONY unit. It is recommended to keep the TV updated with the latest software. It is also advisable to check this link if the issue is encountered:
https://helpguide.sony.net/tv/husltn1/v1/en-003/08-02_04.html
We have our support team that always happy to assist. May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We hope you reconsider SONY again. Thank you.
Sincerely,
Earl
- Pros mentioned:Picture quality
Poor software--crashes often
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this TV now for a little over a year. I expected so much more having had numerous Sony's in the past. This TV resets often, sometimes multiple times within a short period of time. I've updated the software at every opportunity, but it still continues. When it is working, it looks great, but the amount of times it fails is maddening! I wish I had purchased something else.
No, I would not recommend this to a friend Disappointed!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a bad experience! Bought one November 13 and Geek Squad couldn’t get a picture. I called Optimum and they told me Geek Squad installed wrong by plugging in the wrong place. It worked for 6 days then broke 6 days later when the picture went away! Rescheduled a replacement and they came to install and there was a crack on the screen! So they took it back and waited for a3rd replacement, no word until I had to personally call , so now I have to wait until December 14 for a 3rd Sony flatscreen. Hope 3rd times the charm!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobN, thank you for purchasing our Sony X800H Ultra HD Android TV. We're sorry to hear that you have an issue with your SONY unit. We hope you'll have a greater experience with the 2nd replacement. We have our support team that always happy to assist you.
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Great TV for a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv until the latest update! I now have sound and no picture. I am 6 mos out of warranty and Sony will not do anything to help.
No, I would not recommend this to a friendsony x800h
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we had a sony brevia kdl55x750h we bought 2015 from best buy santa maria ca. We bought a sony x800h series. With our old sony our blu-rays filled the total screen now with the new x800h we get black bars. Called best buy and trying to speak with your personal is like trying to call the white house in dc.No HELP!! Our blu-ray player is a sony we bought from you guys is a bdp-s6700 in 12/27/2018. You people are more interested in getting people sigh up for the GEEK SQUAD. Not to happy!!!!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mastermullet,
We're sorry to hear about that black bars issue with this X800H. We apologize for the inconvenience. This picture issue is not a system malfunction, the picture doesn't fit the screen due to the type of signal the input or source sent to your TV. In this case, you can follow the troubleshooting steps from the link below to isolate and resolve this issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00031431
If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Meh
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV. Awful for fast moving sporting events, which is frustrating. Hard to watch basketball, impossible to watch soccer
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mehmeh, thank you for purchasing our product. We're sorry to hear that you have an issue with your SONY unit. If there's pixelation or motion blur on the TV, set Motionflow to Off.
On the supplied TV remote, press the HOME button.
Select Gear settings Settings.
Under TV category, select Picture & Display or Display & Sound.
Select Picture adjustments.
Select Advanced settings.
Select Motion.
If your TV has CineMotion setting, set it to Low or Off.
Select Motionflow.
Select Off.
If the issue still occurs, the video or program you're watching could be the issue.
If you require any additional support in regards to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Cons mentioned:Reliability
Can I give it no stars?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor. In the 3 weeks since I purchased the tv it did not work twice. First time no sound and the apps did not work. I had to reboot the tv to get it to work. Similar issue the second time and it started working the following morning. Best Buy told me I should have bought an extended warranty. Thanks a lot.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tvtv, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. We recommend installing the latest software on your TV to avoid issues and to improve the general performance of the TV:
https://urldefense.com/v3/__https://www.sony.com/electronics/support/lcd-tvs-android-xh80xx_x80xxh_x81xh-series/xbr-55x800h/downloads/00017155__;!!FFL0mGOO8SJQmAn-!YgyVwdd9cHeSMslEeKSST8rp3lJYAJM0f40TVjFEqB5EtYYKqJhUcTfx-ojCX5cLzQ$
You may follow this link if the TV has issues/no sound:
https://urldefense.com/v3/__https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00023579__;!!FFL0mGOO8SJQmAn-!YgyVwdd9cHeSMslEeKSST8rp3lJYAJM0f40TVjFEqB5EtYYKqJhUcTfx-ojhTNH56A$
Here is the link for app issues you might also consider checking:
https://urldefense.com/v3/__https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00155548__;!!FFL0mGOO8SJQmAn-!YgyVwdd9cHeSMslEeKSST8rp3lJYAJM0f40TVjFEqB5EtYYKqJhUcTfx-ojn2PWXhA$
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Sony tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just stopped working. Started to flicker. Little over a year old worse 942$ i spent.
No, I would not recommend this to a friendTVS AND ALL ELECTRONIC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service staff was great but took a while. Everything for minor set up is way overpriced. TVs and all might go down for 100 to 50 bucks but they will kill you on overpriced set up. Not the best for Best Buy. I will definitely be looking for alternative stores and how much they charge. Customers please do your homework. I mean they charge you from 150 to 200 dollars for a 30 minute set up. But its mg fault for not looking at other stores.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FlamingStars, we're sorry to hear about your experience. We hope you are enjoying your new TV. If you require any additional support in regard to this product, we have our support team that always happy to assist you. May we contact you to help? If so, please email the below information to [email protected].
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
It’s ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv that I bought at Best Buy was priced a lot higher that I had hoped. It’s just an average tv. It seems to fit well in the space though .
No, I would not recommend this to a friendNice TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has one of the best upscale of any TVs I’ve seen around. Well worth the money. I love these TVs I have 3.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RoJaBu, it's great to hear that this is your 3rd purchase. We are also glad that you like the picture quality of your TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Thanks for choosing Sony! Erin
Updates constantly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everytime I turn on my TV I have to do some kind of update. It's annoying
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Updated, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. We would like to know more details about the issue. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
not bad but not good either
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not bad but I ended up with replacing this one for a x900h model. very satisfied with it
No, I would not recommend this to a friendhome owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned to store because processor was not a 120Hz. Controls would not sync up. TV is sightly over priced.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi bela5959, we're sorry to hear that our product failed to meet your expectations. The X800H doesn't support HDMI 2.1 features. The TV that will support the HDMI 2.1 features which has the 4k120 via software update is the XBR X900H / 90CH model. We have our support team that always happy to assist you. You may email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you reconsider SONY again. ~Earl