Customer Ratings & Reviews
- Model:
- XBR55X800H
- SKU:
- 6400732
Rating by feature
- Picture Quality
Rating 4.1 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 55" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many noting how bright and vibrant the display is. The easy setup process is also widely praised, with users appreciating the straightforward navigation of the TV's settings. While some customers have concerns about the Bluetooth connectivity and the smart TV's functionality, the overall positive feedback on the picture quality and user-friendly design make this TV a popular choice.
This summary was generated by AI based on customer reviews.
To long
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Took way to long Only one person knew what was going on with my part and he was on vacation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tolong, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. Please reach us because we would like to know more details about the issue, so we can better assist you.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
- Pros mentioned:Picture quality
Tv died after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You'd think buying a Sony it would last. It was a great picture while it lasted. I didnt buy the extended warranty of course so I have a tv that plays sound with no picture..very disappointed
No, I would not recommend this to a friend Ken's tv Fiasco
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV/Sound bar combination has not worked properly since installation. This is the only equipment I have ever had installed by professionals and turned out to be a mistake. The literature with the equipment is lacking in understandable information. I will never buy another Sony product nor will I shop at Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi there, thank you for your review. It is really unfortunate to hear our X800H did not live up to your expectations especially when set up with your soundbar. This is definitely not the experience we wanted you to have on our premium TV. We are not sure on what soundbar you have your X800H connected to. However, you may try following the steps provided on the following links to isolate the problem:
For HDMI ARC connection, please refer to the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00020051
For Digital Optical Cable connection:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00027069
To get the most out of our X800H, we recommend updating its firmware to the latest version (v6.5042 - Released February 23, 2021) as it improves the functionality and features of your TV. It also provides fixes to any performance issues that you are encountering.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/downloads
If this does not help, please email the below information to socialsupport@am.sony.com so we can better assist you.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Sincerely,
Romeo
its a ok product not happy not mad about it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a cool tv this purchase let me know how much I like Samsungs tv's
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bfresh, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for choosing Sony! ~Earl
Sound Pairing Issue
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t get sound paired with our receiver or a sound bar. Sony wasn’t very helpful.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nothappy, we're sorry to hear that you have an issue with your SONY unit. We need to review your file so we can better assist you. Please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl
Shuts off by itself and won't restart
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has several major issues: once it is turned off, it will not turn back on. We tried just leaving it on all the time, but now, it has also started turning itself off (even though sleep timer & power-save options are turned off) randomly - will not restart after that. At times, the TV will turn on, but it is stuck on the SONY logo. We can get it restarted after a while by trying power restarts with advice found online from owners with same problem with this TV. We switched cable box, tried using surge protector, new remote batteries - nothing helps. This all began after only one year of use. Service call only made sure software was updated & did not solve problem.
No, I would not recommend this to a friendNot for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For an $800, 2020 Sony TV, I would think the kinks from the 2019 would have been worked out. The voice command only responds to YouTube. If you want it for any other application, you have to reset the permissions EVERY time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mvwells, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. You may follow the link below to isolate the issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00109227
We also recommend updating the software of your TV to the latest version. You may checl the link below:
https://www.sony.com/electronics/support/lcd-tvs-android-xh80xx_x80xxh_x81xh-series/xbr-55x800h/downloads/00017078
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
HDMI cable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Limited selection of HDMI cables. They seemed to be priced high
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Peter, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback.
If you require any additional support in regards to this product, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Not to bad.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not the best tv but when you don't have a choice is better than nothing.
I would recommend this to a friendNo manual included. Couldn’t get someone at Sony.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was not good. Took it back to Best Buy and ordered a Samsung
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Duckhunter,
Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV.
We regret to hear that the TV had to be returned. This is a very odd case that the TV manual inside of the TV is missing.
For your future reference our TV manuals can be accessed on our support website: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/manuals. You can also have a copy of the manual from Sony Parts: https://us.esupport.sony.com/support/s/model-accessories?language=en_US.
We value your input and appreciate your feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
Thank you and we hope you will shop Sony again in the future.
Regards,
Vincent
Okay TV for budget minded
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not spectacular like UHD ... Good TV for the price
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TravelGuy1,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We appreciate your feedback regarding your review with the picture display of this X800H. The X800H is a UHD capable TV as long as the content is output in 4K.
We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections and check your content sources to make sure you’re getting the best picture quality possible.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
- Cons mentioned:Bluetooth
Piece of Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth never worked. Now youtube freezes and I can't get a hold of anybody at Best Buy to help me
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FatRon,
Thank you for choosing and purchasing Sony X800H Bravia LED Ultra HD TV.
We regret to hear that you an issue with the YouTube app and the Bluetooth feature of the TV. We’d love to help you troubleshoot your issue by performing troubleshooting steps.
In the meantime, we’ve recently released a firmware update to will improve the performance of the TV with key features, applications, and bug fixes. Make sure your TV runs the latest software. You can also check if the YouTube app has an updated version. Regarding the Bluetooth feature, the TV does not natively support Bluetooth audio out. This feature may work with a compatible external USB Bluetooth Adapter or third-party Bluetooth applications that can be downloaded from the Google Play Store.
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Vincent
Disappointing Connectivity
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is good but wifi connections cuts out constantly. The wifi will turn itself off and not allow you to turn it back on without restarting the TV. My connectivity is not an issue. Not a TV to use for streaming using the built in platform.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AJM2829,
Thanks for sharing your feedback. While we are glad you like the picture quality of X800H 4K TV, we're sorry to hear that you are having network connection issues. Let's try to troubleshoot and isolate this issue. Please make sure that the software is updated as it includes key features, applications, bug fixes, and feature improvements. Please try some of these solution below that may help fix the issue.
Check your TV network status.
Place the router close to your TV, then check if the signal strength has improved.
It is recommended that the TV and router be at least 1 meter (3 feet) apart.
Check other devices are connected to the same network. If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
Restart your TV and reset your router
If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use or keep them away from your TV.
Check the frequency band setting of your router (for dual band routers).
For reference, please refer to this link: https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00184183
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
No customer service
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV as a gift. Placed it in my spare room so that it would not be seen or disturbed. Birthday arrives and tv is opend only to find it has a cracked screen. Called geek squad because i purchased extra warranty who then tells me that i need to call Sony for warranty repair. Sony stated that this was not a warranty issue to call the store. Explained this to the waco store and now 3 months have gone by with no follow up. I have always purchased my electronics from Bestbuy but with the lack of customer service now, it seems i will get them from a competitor from now on.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi sean, we're sorry to hear what happened to your SONY unit. You can contact us so we can check your file. Please email us the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
~Earl
Fix the start up problem it will be a good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When sitting overnight tv will not come on have to keep pressing the on button then when it does come on it boots up with the Bravia logo
No, I would not recommend this to a friendUnhappy.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am unable to watch movies on the full screen. Really about the middle third. After doing some research online, I found out this is just the way it is with this Sony TV. (Shame on you Best Buy!) I sought help with the Geek squad as part of the warranty for which I paid. The gentleman called back once, but never called back the second time as promised, I'm assuming when he couldn't figure it out. I'm a tired nurse and the thought of trying to drag this big thing back to the store exhausts me...
No, I would not recommend this to a friendWorst tv ive owned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Issue after issue. HDR does not work well on TV getting screen flash lines throughout the screen, apps on tv will not play no matter what i do. Problems with prime, youtube, etc. I had an older sony 4k before this tv and "upgraded" for the HDR this has by far been the worst TV ive ever purchased. I was an avid sony fan but not anymore. Sony has definitely lost its reliability. (Ex best buy employee)
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuyemployee, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. You may check this link for HDR issues:
https://helpguide.sony.net/tv/husltn1/v1/en-003/08-02_30.html
If you are getting lines on the screen, you may follow this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00032635
If you are having issues with apps, please check this link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00108468
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Bad remote connection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased multiple Sony televisions over the years. This is the first time I've had an issue. There was a problem with the tv responding to the remote
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jystanley, Thank you for choosing and purchasing our X800H Ultra HD Smart TV. We do apologize for the inconvenience. Please allow us to help you and make this a better experience. The remote control may not work or operate correctly for the following reasons like something is blocking the IR sensor on the device or the battery might be drained or need to be replaced. Please check the link below on how to resolve your remote control issue. https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00006827 If the troubleshooting on the link doesn't work, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the X800H We are sorry for the inconvenience and hope to speak to you to resolve this matter. Regards, David
Just okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's okay. There is nothing remarkable about either the brand or this model. I needed a workable television and that is what I got.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShopAroundFirst,
Thank you for taking the time to review your X800H LED 4K Ultra HD Smart Android TV. We value your opinion and appreciate the feedback. At Sony we strive to put forward the best possible products for our customers. If you experience trouble or issues with your unit, please allow us to help you and turn this into a better experience. We're more than happy to help you out.
Sony commitment to customer satisfaction is our top priority. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Additional Information regarding your experience with the X800H:
We appreciate you and thanks for shopping Sony!
Sincerely,
Jess
Blurry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.$799.00 was spent and the TV is very blurry. I've tried all the setting options to no avail. I am disappointed with this 55in. I purchased the Sony in a 43in a month before this purchase and it is clear but the 55in is horrible
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Sony55inBravia,
Thank you for choosing and purchasing our Sony X800H LED 4K Ultra HD TV.
We appreciate you being a loyal Sony customer.
We're sorry to hear the picture issue of this unit. We’d love to help you troubleshoot your problem by isolating your sources and understanding your connections. In this case, please check the link below and follow the initial troubleshooting steps to isolate this issue.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00032635
We’ll also see if a replacement is necessary.
May we contact you to help? If so, please email the below information to [email protected] or chat with us from Sony’s e-support webpage.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay