Customer Ratings & Reviews
- Model:
- XBR55X800H
- SKU:
- 6400732
Rating by feature
- Picture Quality
Rating 4.1 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 55" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many noting how bright and vibrant the display is. The easy setup process is also widely praised, with users appreciating the straightforward navigation of the TV's settings. While some customers have concerns about the Bluetooth connectivity and the smart TV's functionality, the overall positive feedback on the picture quality and user-friendly design make this TV a popular choice.
This summary was generated by AI based on customer reviews.
Sony baloney.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a very good tv, build quality very poor. Bezel fit awful, terrible design and really bad light bleed around edges.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SonyTv, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. The LCD screen is made with high-precision technology to achieve a high level of performance and picture quality. To achieve this level of performance, the backlight setting of the TV is set to maximize the screen brightness. However, you may notice uneven brightness on the TV when watching in a dark environment or when the screen is blank. This condition is normal and not a malfunction of the TV. Please check this link for more details.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00030311
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
Terrible quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a year, the sound on this TV went out and picture starts glitching.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Sharp Picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture on this tv is so sharp and the colors so bright. Definitely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuiltJudge, we're glad you love the picture quality of our product. With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for choosing Sony! ~Earl
Bad volume/sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I should have heeded the warning of other users/reviewers when it was stated how bad the sound really is. In my case, the TV actually loses complete sound anywhere from 5-10 per hour, depending and the channel/show I am watching live or broadcast, as opposed to recorded.
No, I would not recommend this to a friendDazed and Confused
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lost audio on HDMI1 three days after we bought the TV. Fortunately, we bought the extended warranty. The Geeks had to come to the house and then replace the audio board with a refurbished one. I am not very happy about my new tv with used parts.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyWeso, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY. This is the experience we don't want to have. But it is nice to know that your dealer already had taken care of it.
The issue can also be isolated by following the steps on this recommended link:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00028375.
We also have our support team that always happy to assist you if you need help. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
- Pros mentioned:Color, Picture quality
Best TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best picture on TV, everything you watch on this awsome TV looks beautifully bright & vibrant.
I would recommend this to a friend Trash tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this trash tv... Wifi keeps turning off and doesn't let me turn on the toggle... Tried contacting Sony and they are no help... It started after the return date expired
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ivan1228, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. We would like to review your file so we can better assist you. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Case Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl
N[ooooo
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad tv died out of box was not happy with this to much money for a bad tv
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bossborn,
Thank you for choosing and purchasing our X800H 4K HDR LED TV.
We are sorry to hear that the TV died out of the box. This is definitely not the experience we want you to have. We'd love to help you troubleshoot your problem and turn this into a pleasant experience.
Your X800H comes with 1-year manufacturer's warranty. Having said that, may we contact you for help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Erin
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just over a year old and the backlight went out on it.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Best one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv ever will recommend to get. Great oicture quality.
I would recommend this to a friend - Pros mentioned:Picture quality
Solid TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture and relatively smooth functionality. Software does glitch time to time. Overall has been dependable TV for last 3+ years.
I would recommend this to a friend - Pros mentioned:Tv quality
Smart tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good tv and it's hard to get use to a smart tv.
I would recommend this to a friend - Pros mentioned:Picture quality
TV good - but google search not great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV has a good picture and ok sound. But the google button does not search properly. I asked it to find Tennis. I have the tennis channel. But instead, it just went to YouTube and listed videos. I also asked to find "criminal minds" show. Instead of showing when it is playing & what channel (it was playing exactly when I asked), it sent me to PLUTO to stream it... Separately, I do not love the remote. I miss having a button called "last" which brings you to your previous channel. Overall the TV is good for the price (I got it on sale), but not sure I would have paid full price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Karen, thank you for choosing and purchasing our product. We're glad you like the picture and sound quality of our product. We're sorry to hear that you have an issue with the google search on your TV. Please check this link for more information about the Google assistant feature:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00186878
With the X800H, you'll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. It analyzes and processes data in every image to make colors even more natural and precise so pictures are closer than ever to real life. Thank you for choosing Sony! ~Earl
- Pros mentioned:Picture quality
Amazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound. Love the fact it has 3 hdmi ports
I would recommend this to a friend Good TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for almost 3 years and it's been working perfectly till now, either the update we just had made this TV lag or skip at random times when watching TV shows or movies. Overall it's a great TV I would recommend
I would recommend this to a friendLove ut
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv after 4 years still in good conditions.
I would recommend this to a friendBest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best tv having.
I would recommend this to a friend- Pros mentioned:Color, Picture quality
Wife buying a t.v.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Color are bright. Sound is clear. My other Sony, sound isn’t as good as this. Very happy with my choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brightchoice, Excellent! We're pleased to hear that you like the picture and sound quality of your new TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster. Thanks for sharing your feedback. Thanks for choosing Sony! Erin
- Pros mentioned:Picture quality
Frustrating sometimesy sound issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought just before black friday 2020. The Sales person was raving about this TV, while everyone around me were throwing 4Ks over their shoulders and purchasing them like animals. The picture was wonderful and perfect for me and my needs. Also bought the ht-g700 sound bar that night. However, I have had the worst sound issues ever since. The first issue was with the sound cutting out all together. I had read reviews about changing the placement of the sound bar closer to the subwoofer because other devices that give off electromagnetic waves effect the connection. I have moved all devices and that seemes to have fixed the problem. NOW, my sound in crackling and cutting out on both the sound bar and the tv. The audio in general. I have looked up forums and forums about this issue, some saying its the dolby atmos and your whole system needing a reboot. We thought it was our wifi so we rebooted that too and cut every device off of wifi but it didnt work. This is something we have to play with EVERYTIME we use this TV. Every feature on this tv works beautifully and wonderfully but the sound issue is soo frustrating to my household now, I wish I wouldve returned it and looked into another set up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi dgagryffindamn,
Thank you for sharing your experience with us. While we're glad that we were able to meet your expectations with the picture quality of the TV, we regret to hear the issues that you are having with the sounds. Let us help make this a better experience. Please make sure that the software from both Sony device are updated as it includes key features, applications, bug fixes, and feature improvements. We'd like to troubleshoot and isolate the issue. Kindly verify if the issue is happening when using the TV speakers? May we know if the issue is happening when watching TV apps or from an external device? We would also like to know how the HTG700 soundbar and other devices are connected to the TV? For the meantime, please open this link to troubleshoot crackling sound or no sound issues with your soundbar. https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars/ht-g700/articles/00223961
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Kris
Worst Electronics Purchase We Have Ever Made!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV almost Four (4) years ago now and it has been nothing but trouble ever since the sixth month mark. At that time the TV started blinking, repeatedly flipping the screen image until the TV screen would go full white and then turn off. This turned out to be a known factory caused issue with the motherboard - but it took Sony another six months or so to assign a local technician with the repair of the issue. All was well for about three months and then the started randomly restarting on its own, randomly and not often but usually at the worst time (i.e. playing video games, or just at the climax/big reveal of a movie). Then almost a year ago (year 3) we had an odd event that seemed like our Router had gone on the fritz as no wired devices on our network could reach the internet, but which turned out to be a the NIC (network card) of the TV going so bad that it was blocking all wired network traffic until we disconnected the ethernet from the TV. This fix worked for three months when the wi-fi on the TV burnt out permanently and the screen started noticeably darkening in patches around the screen. Since then we have been using a Google Chromecast which lets us stream, but the unexpected power cycling has ramped up so that the TV is now unusable. This TV is a lemon, and what's worse is that SONY doesn't even CARE that it is a lemon, after the initial warranty call whenever we went through SONY we were reminded that we no longer had a warranty on the TV because we "used it already", and instead of helping us tried to upsell us to the better, newer version of this TV - No Thanks! Based on its performance and the interactions with SONY we will never purchase another TV from them again. It would have been more satisfying to shred the $800+ into the wind.
No, I would not recommend this to a friend