Customer Ratings & Reviews
- Model:
- XBR55X800H
- SKU:
- 6400732
Rating by feature
- Picture Quality
Rating 4.1 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers admire the 55" Class X800H Series LED 4K UHD Smart Android TV for its exceptional picture quality, with many noting how bright and vibrant the display is. The easy setup process is also widely praised, with users appreciating the straightforward navigation of the TV's settings. While some customers have concerns about the Bluetooth connectivity and the smart TV's functionality, the overall positive feedback on the picture quality and user-friendly design make this TV a popular choice.
This summary was generated by AI based on customer reviews.
Sony tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid as rock resolution no white edges excellent tv in medium budget
I would recommend this to a friend- Pros mentioned:Ease of use, Picture quality
TV
Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, easy to set up and has a great picture, love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smart, fantastic! We are so happy to hear you love your new X800H! We are also glad you like the remarkable picture quality and ease of use of this TV. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. We hope you will also notice the upgraded responsiveness of the smart Android TV platform that allows apps to open up to 3x faster.
Thank you so much for purchasing our X800H and for choosing Sony!
- Romeo
Bad WiFi Card
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glitchy and slow on “high speed” WiFi. Chooses to lower resolution when not rates are fine, but you have to exit the app to get resolution back. Randomly overlays images for 5 to 10 seconds at a time, so subtitles are unreadable when they’re stacked on top of each other. Seemingly worked fine on 2 kb/s WiFi, but struggles with 20 mb/s WiFi. Limited selection of apps as well, but maybe the new Sony UI is more expansive.
I would recommend this to a friend- Cons mentioned:Reliability
Didn’t last 3 years horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than 3 years starts freezing up and sound goes out completely I would have thought Sony and for what we paid it would last longer
No, I would not recommend this to a friend Get a different brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunctioned withib the first week. Sont sent a rep who swapped some psrt. And has never worked properly since new. Constantly freezes. Constantly have to restart and unistall apps and reinstall. Will nevwr buy a Sony TV again.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Fantastic TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic TV for the money. Brilliant picture and terrific sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jerryvp, Perfect! We're glad you like the incredible picture and sound quality of our product. With X800H, you’ll experience your content as it was intended with the power of our X1 4K HDR processor, as well as enjoy rich and accurate color with our TRILUMINOS Display. You can also enjoy cinematic thrills at home. Dolby Vision brings scenes vividly to life, while Dolby Atmos fills the room with immersive surround sound. Thank you for the feedback and for choosing Sony! ~Earl
Sony is loosing reputation!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a house by myself and I have 6 TV's. This TV is in a room that I rarely go in. I have turned on this TV approximately 20 times in 2 years. The TV will not turn on. I changed the cord. I had it on a surge protector. I have tried a reset. It will not turn on with or without the remote. I have also had to replace the remote!
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Not getting Dolby Atmos.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received a TV today. Happy with the picture quality, but not getting Dolby Atmos feature. It has Dolby Digital & Digital Plus. I bought it just because I need Dolby Atmos, but not available or not working.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Thank you for purchasing your new X800H! While we're glad to hear you like the excellent picture quality, we regret to know you're having Dolby Atmos issues with the TV. To ensure you're getting the Dolby Atmos output, check the following requirements below:
A movie or video that has been recorded using either DTS X format or Dolby Atmos format.
An audio receiver or home theater system that supports the DTS X format or Dolby Atmos format.
Also, please make sure that the firmware version of the TV is updated to v6.5042.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Pros mentioned:Picture qualityCons mentioned:Reliability
Shuts Down Often
Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even though the picture quality is good I need to give this a 1 star review because of technical issues. It is run by Android which basically makes it a computer. It shuts down and restarts on at least a daily basis. Vey annoying as I lose whatever I am watching at the time for however long it takes to reboot. Also the screen will occasionally freeze which means I have to restart it. I have other "Smart" televisions that never do this and cost far less money.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JimD,
We're glad that you like the picture quality of the TV. It's unfortunate that the TV reboots by itself and occasionally freezes. This isn't normally the case with the XBR55X800H TV. Make sure to install the latest software version to improve the general performance and stability of the TV. These steps may help resolve the unexpected restarts:
-Make sure the power cord is plugged in all the way. Remove any power strips, surge suppressors, or similar devices from the TV to verify that the problem isn't caused by these devices.
-Try a different wall outlet and make sure that it doesn't have a switch that turns the power on / off.
-Disconnect all external devices from the TV (USB, LAN connection, HDMI® connection, Antenna, etc.) except the power cord and turn the TV on. If the TV turns on and stays on, reconnect the devices one at a time until you find the device that's causing the issue.
-Perform a power reset:
1. Turn off the TV.
2. Unplug the power cord for two minutes, and then plug it back in.
3. Turn on the TV.
4. Verify if it resolves the issue.
You may also refer to this link for more information:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00032613
*Performing a power reset or a factory reset (found on the link provided) may also help resolve the freezing issue.
If the issues are still not resolved or you need further assistance, please let us know so we can turn your experience around.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the XBR55X800H.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
-Ralph
Sony Social Support
Pixels dying after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3 years ago. Works fine, Android OS is great. The screen is dying. After only 3 years I've got clumps of dying pixels along to top of the screen. When there is a scene with a large bright area, it looks like light grey clouds are along the top of the screen.
No, I would not recommend this to a friendGlad I purchased the Warranty.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed my TV went out after 41 months. Glad I purchased the 5 year warranty.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
DO NOT BUY THIS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give it a 0 review I would.. When we purchased it it was so good.. awesome quality..then after a month(new update) keeps kicking us out of internet.. wifi never wants to load.. So we cannot watch t.v. netflix..anything.so frustrating..we have to keep reseting it..at 1st it was o.k. it would work for an hr or so .. now ever 15min it kicks us out.. we have to restart t.v. and it necer wants to work...contacted customer service..apparently they have to make a new update to fix the problem... but its taking them for ever..if they are actually making an update on it....
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Mely1228, thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with your SONY unit. We would like to review your file so we can better assist you. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Case Number: Sony TV Model Number: Additional Information regarding your experience with the X800H We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Earl
Lousy TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture dead now. Purchased April 2020. So…..37 months and down the drain.
No, I would not recommend this to a friendHorrible picture quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace an 8 yr old 52" Samsung, and I'm so disappointed. The screen is beyond annoying, even with motion/smoothing settings maxed out. The colors are pretty washed out out and the blacks are very grey. I went by the some of the positive reviews on this site and didn't see the TV in person before buying (COVID purchase). I'll actually be putting my old Samsung back in place because even though it's old technology, the picture quality surpasses this Sony by far. Save your money, and buy something better. If I weren't too far past the return time, I'd be bringing this back. I really feel ripped off. The $150 Insignia 32" I have in a bedroom is way better than this junk.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi FeelingRippedOff, Thank you for choosing and purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear that you have an issue with the picture quality on your SONY unit. We would like to turn that opinion around. We recommend following this link to achieve your desired picture quality for your TV:
https://helpguide.sony.net/tv/husltn1/v1/en-003/01-03-09_01.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony! Keep safe.
Sincerely,
Earl
Defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had it for less than two months. Turned it on yesterday evening and discovered a blue vertical line about an inch from the right hand edge of the screen. It went away after about 45 minutes. Turned the TV back on this morning and it was there again. Followed Sony's online troubleshooting guide but this did not fix the problem. I spent a lot of time reading reviews before buying this product and thought I was making a good choice but apparently I was wrong. I would not recommend buying this TV.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AngrySonyCustomer,
We regret to hear that you're having an issue with the TV. What are the devices connected to the TV? What is the current source of the TV when you experiencing the line issue? You can follow the troubleshooting steps to isolate and resolve this issue:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xbr-55x800h/articles/00109671
The brand-new TV has 1 one-year manufacturer's limited warranty. If you are unable to resolve your concern, may we contact you to help? If so, please email the below information to socialsupport@am.sony.com or chat with us from Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the X800H:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Jay
Sound drops out. Consider another TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture looks nice. But the sound frequently drops out. Only for a second but it is very annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, thank you for choosing and purchasing our Sony X800H Ultra HD Android TV. We're glad you like the picture quality of our product. We're sorry to hear that you have an issue with your SONY unit. We are aware of this issue and working on a resolution. When a resolution is determined, it will be posted on the model support page. You may try these steps to isolate the issue:
On the remote control, press and hold the Power button until Restart appears on the screen, and then select it to perform a power reset.
Please make sure Software Auto update is set to ON (for future software updates).
Set RS232C control to Via serial port.
Select HOME → Settings → Remotes & Accessories → RS232C control → Via serial port.
You need to use a Certified Premium HDMI Cable.
May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Incorrect Specs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The stand width in the specs is incorrect. It says 38.5 but requires at least 42"
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Karen, thank you for purchasing our Sony X800H Ultra HD Smart TV. We're sorry to hear this. The stand width is measured by the distance between both legs which is 38 5/8 inches. We would like to know more details on what you are trying to do so we can better assist you. May we contact you to help? If so, please email the below information to [email protected] or call us at 1-800-222-7669.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X800H
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
Earl